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Manager Customer Service

Las Vegas, Nevada, United States
December 31, 2017

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Gregory S. Mine

**** **** ****** **., *** Vegas Nevada 89148 *253-***-*****

Professional Objective

To utilize my years of experience in providing excellent Inventory Control Management, Warehouse Management, and Customer Service. Work in a challenging and rewarding environment with creative, talented and diverse individuals.

Professional Experience

Support Services Manager

7/2012-11/2017 The Coca-Cola Co.

Manager of Store, Stock Room, and Warehouse daily functions, duties, and expectations. Responsible for Inventory accuracy at both The Coca-Cola store on Las Vegas Blvd, as well as the warehouse. Inventory volume averaging 6 million on hand, with annual sales of 9.5 million. Assuring the store is fully stocked, staffed, and ready on a daily basis. Additional daily duties consisted of transferring of material between warehouse and store, creating replenishment reports, adjustments, ordering and receiving product, scheduling, staffing, and inventory accuracy, Inventory accuracy involving negative on hand items, and non-selling items. Vacation scheduling. Bi-annual inventory of both locations with variance expectations of 95% that would successfully come in below that number. Mid-year and year end reviews. Conflict resolution. Interviewing and hiring of staff. Dealings with Corporate Office regarding budget, product reviews, financial reviews, A/P issues. Communication between facilities in regards to new renovations, upgrades, or special projects.

Worked in progress includes dealing with a new Coca-Cola store Orlando, opened mid-2016. Involvement in regards to replenishment, staffing, and scheduling. Warehouse racking layout and design. Computer use involving creation of auto replenishment processes by sales, and or min/max levels. Identifying operating procedures, and equipment necessary for processes. Creation of guidelines and procedures for use in pricedures, training, and ambassador expectations. Working with new store management team in regards to processes and expectations. In depth trial runs were successfully completed to assure processes, stipulations, location requirements, and computer system could perform as expected. During this process, I had found a computer system error that was never seen before that was identified and had to be corrected by the software provider.

Through extensive work and dedicated cycle counting for 2 years, we were able to support and provide back up for inventory accuracy in the warehouse to be changed from wall to wall counting, to computer based inventory value. During inventory, the computer based numbers and value was audited and verified by Coca-Cola corporate auditors. This process saved the company a minimum of 45 hours of salary twice a year by upgrading to this process.


2010-2012 Venetian Resort Business Center/Package Center

Manager of the Venetian Palazzo Business/Package Center.

Overseeing day to day operation. Shipping, receiving, assuring

delivery and time frames are met to convention locations, exhibit

suites, and guest suites. Dealings with convention directors

regarding electronic demands from guests. Customer service

involving mediation between guests and property, lost package

recovery, package and inventory security and accuracy. Weekly

work schedule, vacation request, salary and expense budget.


2010-2010 Wynn/Encore Resort, Las Vegas NV

Inventory Security Coordinator overseeing accountability and accuracy of alcohol sales at the newly opened Beach Club. This also included guest reservation cards, company transferring of materials, and guest purchase accuracy. Dealings with accounting regarding accuracy of guest purchases and assurance of guest obligations. Daily observation by in person, or video of interaction between guest/host/bartender accounting for accuracy, theft, or over/underselling by part of the host/bartender.


1989-2009 Lumber Products Inc. Kent, WA

Inventory Control Manager/Warehouse Manager overseeing Wholesale Materials exceeding 3500 products in excess of 8 Million Dollars. Responsible over 20 years for daily cycle counts, inventory issues involving shortages, overages, mis-shipments, cost issues, improper receiving and accuracy. Year End Inventory set up and completion. Analyzing variance, discrepancy, and inventory reports for accuracy in both material and cost. Verifying BOM inventory requirements are accurate and needs be met. Arranging incoming freight scheduling for priority. Assuring Green and CARB compliance regulations are followed. Bin location creation and changing. Route coding for delivery schedules. Scheduling and delivery Logistics. In depth product knowledge on all items. Communicated with Management, vendors and sales staff for shipping and receiving discrepancies. Product quality requirements from sales and customers. Customer service dealings with types of materials needed, issues of quality, replacement concerns, and delivery requirements.

Communicated with Inventory Managers from other branches to resolve issues regarding lost material, returns and finding inventory variance solutions. Manage, design on paper, and physically creating new racking locations, or adjusting existing placement for more efficient use and making room for additional product.

Warehouse Manager for 6 years, 2000-2006, while still being Inventory Control Manager. Duties included day to day warehouse operation, hiring, salary, warehouse budget, shift responsibilities, job descriptions, conflict resolution, and training.


1982-1987 Oakland Athletics Professional Baseball Organization


Green River Community College

1980-1982 Auburn, WA

General Studies with emphasis in Psychology.


English/Limited Spanish

Additional Experience

Inventory Computer Skills (DMSI, Accuterm, IDM, Infogenesis, Kronos, Stratton Warren, WinRetail, LMS, Micros, MS Excel, MS Word) for inventory control, variance reports, sales reports, and inventory analyses. MS Outlook.

ESOP Branch Representative 8 years

Safety Committee Chair 3 years

Company Branch Website Trainer

Branch Computer problem Contact

Branch Telephone problem contact

Branch contact with Building Property Manager for issues

Fire Department Contact for Inspection

New Hire trainer of company handbook/rights and responsibilities

Forklift Certified

First Aid Certification

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