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General Store/Customer Service/Human Resources Management

Albany, Georgia, United States
December 02, 2017

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**** ****** ***** 229-***-****

Albany, GA *****


Committed human resources professional with extensive experience in customer service, employee training, supervision, and leadership. Dedicated to building effective service through data driven decision making, creative problem solving, and collaborative communication.

Knowledge in business planning, logistics, cross function communications, and needs of an organization for internal and external functionality.

Customer relations, complaint resolution, and investigation of issues to determine the needed improvement throughout the organization.

Quality management using statistical process control and continuous quality management processes.

Purchasing and inventory control as well as pricing/delivery quoting.

Financial management through general accounting applications, managerial accounting principles, and financial statement analysis.


Master of Business Administration July 2017

Everest University

Highlights: Maintained a 3.5 GPA. Member of the Student Igniter Ambassador Program. Member of National Society of Collegiate Scholars.

Professional Experience

Member Services Representative 10/2016 – 01/2017

ABC Financial Albany, GA

Assist members with membership payments dues and complaints

Answer inbound calls and follow up with outbound member service

Assist members with membership cancellations and upgrades

Correspond with members via email

Provide excellent member services through proper research and data

Customer Service Representative 11/2010 – 08/2015

Teletech Albany, GA

Provide excellent customer service to up to 30-50 inbound calls per 5 hour shifts while demonstrating product knowledge of contracted clients, practicing complain resolution techniques, and transferring calls to different departments as needed.

Perform back office research when needed to help customers with order issues and respond to emails in a timely and professional manner.

Management recognized dedication and was enrolled in the Advancement Program and have completed the following professional development courses: Communicating Across Cultures, Culture and Its Effect on Communication, Diversity on the Job: The Importance of Diversity and the Changing Workplace, Effective Team Communication, Improving Your Emotional Intelligence Skills: Self-awareness and Self-management, Leadership Essentials: Building Your Influence as a Leader, Leadership Essentials: Leading with Emotional Intelligence, Leadership: Managing Virtual Teams, Leading Teams: Managing Virtual Teams, Managing Communications in a Virtual Team.

Chat Operator 06/2012 – 12/2012

G5Live Albany, GA

Assisted up to 100 customers per day for several contracts ranging from car dealerships to retail stores to law firms with online chat requests while accurately typing and maintaining professionalism.

Provided answers to order inquiries, payment options, and complaints as well as general inquiries.

General Manager 07/2002 – 02/2009

Citi Trends Albany, GA

Managed 10 – 30 employees this included writing schedules while remaining within budgets, hiring, firing, and performing write ups while the store saw up to 500 customers per day.

Traveled to other stores for troubleshooting tasks such as rebuilding POS systems, pinpointing staff issues, investigate situations, and training managers.

Increased yearly revenue from 1.5 million a year to 1.9 million by raising $15, 000 in one weekend day.

Entered payroll information for all employees, processed weekly paperwork and processed bank deposits.

Technical Skills

Proficient knowledge in the Microsoft Office Suite to include: Word, Excel, and PowerPoint; Working knowledge of Internet Explorer, Firefox, & Google Chrome and have a typing speed of 40 WPM.

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