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Manager Project

Kenmore, Washington, United States
November 30, 2017

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CHRIS BAHARLOO, PMP, CSM (425) *** - ****


Superior leadership talents relating to product / feature release management, large-scale enterprise application adoption, enterprise system upgrades, and database / data warehouse implementations.

Experienced utilizing Rally, JIRA, QC to purpose-build program backlog and software that align business value with business priorities, and strategic priorities to development execution, hitting key milestones

Adept in providing quality business solutions, enhancing operational efficiency, streamlining workflow processes, implementing process automation, and adopting Agile Methodology.

Proven success leading technically complex projects while focusing on quality to ensure completion on time and under budget


MOBILE APP, PROD AND FEATURE RELEASES: Managing product and feature release workflows within agile sprint cadences by ensuring all releases are planned and completed through collaboration with technical architects and leads, product owners, infrastructure support, QA, UAT, and cross-functional teams

PM SKILLS: Advanced PM tools, LEAN, Scrum, Agile, Waterfall SDLC methodologies, BI / DW, Analytics

ORGANIZATIONAL SKILLS: Data Management, Architecture, Design, Client-Server, System Upgrade, Conversion, Migration, Integration, Interface

ENTERPRISE APPS: Healthcare (EPIC, McKessen), ERP (Lawson, Syspro, Impact Encore), CRM (Onyx), Agile (Rally, JIRA)

DATABASE / FILE ACCESS: SQL Server 2008 / R2 (SSAS, SSRS, SSIS), Oracle10g, Informix, Sybase, DB2, IMS / DL1, Access, Paradox, VSAM

SYSTEM SOFTWARE: MS-Office Suite, MS-Project, SharePoint, Visio, T-SQL, PL / SQL, MySQL, MDX, OLAP Cubes, Stored Procedures, ServiceNow, Vantive, Remedy, ALM Quality Center, TestRail, TFS, Legacy / Mainframe disciplines (TSO, RACF)

LANGUAGES: .Net framework, JAVA, C / C++, PERL, VB Scripting, Crystal Reports, Legacy COBOL

HARDWARE: IBM Series, Sun Solaris, HP9000-UX, AMDAHL, VAX, TANDEM Himalaya Non-Stop, UNIVAC, HITACHI, ROSCOE, PC’s

OPERATING SYSTEM: Windows, MVS, VMS, VSE / ESA, OS/390, UNIX, Novell Netware


T-Mobile, Bellevue, WA 2016–2017

Digital Quality Manager (via: Global Intellectuals):

Leading UAT branch of the web based products and features to the market

Agile Methodology and best practices adoption by utilizing Rally and JIRA platforms augmenting the Agile Release Management

Mobile App Release Manager – Digital Product Management:

Managed mobile App product / feature releases of native lOS and Android

AT&T, Redmond, WA 2016

Delivery Manager - API Realization (via: Tech Mahindra):

Onboarded, managed, and supported the AT&T smart network strategies, which provided enhanced caller id, spam control and customer call preferences across carriers

AT&T, Redmond, WA 2015

Delivery Manager - Common Platform and Technology Services (via: YOH Services, LLC):

Managed new service-oriented RESTFUL API design, specs, and supported portal docs to implement:

Secure Voice BIO Authentication, Multi-SIM Shared Identity, Big Data, Visitor Pattern Analytics, Next Generation External Access Gateway, Access Service Request

Utilized Rally platform and tools to augment Agile Methodology and best practices adoption for the Release Management, impacting a team of API architects, designers, developers, validation testers, and Web real time communication engineers.


Technical PM EPIC Upgrade:

Managed several key project implementations, including Epic 2012 and Epic 2010 upgrades.

Adopted PMI methodology, Auditing Compliance, utilized Lessons-Learned, AppV packaging, improved work processes, testing, and user training, which reduced the cycle time from one year to six months.

Vendor management:

Worked with vendors and reviewed recommendations, RFPs, contracts, and SLAs from the technical perspective to ensure Group Health’s best interests were met.

Managed vendor SOW, relationships, quality, timeliness, and resolution of vendor-related technical software / hardware issues and risks, including appropriate escalations in a timely manner.

MICROSOFT CORP, Redmond, WA 2010–2011

Technical PM - Business Intelligence Group (via: Cognizant Technology Solutions):

Implemented intelligent decision-making capabilities utilizing OLAP Cube technology, SQL Server 2008 R2, SharePoint platform, and Excel macros and Web Services.

Collaborated with MS leaders and onsite / offshore engineers and technical teams to deploy dashboards, scorecards, and reports.

Implemented the Services Performance Summary program that is specifically designed to empower the Field Users with strategic key performance indicators (KPIs) and metrics to assess the current health of the business, showcasing 60 Financial, Revenue, and Operational Metrics across 100 geographies.

Implemented Annual Enterprise Scorecard, showcasing 15 key performance indicators across 4 strategic objectives (Win Customers, Drive Satisfaction, Grow Business, People) highlighting the Actual / Target / Variations globally.

MULTI PLATFORMS CONSULTING, Greater Seattle, WA 1996–2010

Sole Proprietor - IT Project Consulting


Providence Health And Services, Renton, WA 2008–2009 – Project Manager: Spearheaded the implementation of ProvConnect program in WA / MT, integrating 19 ministries and 12,000 employees thru Lawson, a core ERP solution. Served as liaison between program PMs (Financial, Supply Chain, HR/Payroll) to ensure resource engagements, Change / Risk / Quality management, and flow of information through enterprise.

GE Healthcare, Seattle, WA 2007–2008 – Technical Project Manager: Designed and integrated a HW / SW framework consisting of a Legacy Tandem Non-stop on Itanium Guardian, Zero-downtime Clustered HP Proliant / RedHat Linux, Oracle 10g, J2EE Apps server, including APIs to the First Data Bank (FDB) Drug Info Framework by engaging local / cross-functional teams, utilizing Scrum sessions, Centricity Enterprise Orders, Phase Review Discipline, eNPI, EDI, and variety of managerial tools and disciplines.

[Confidential], Bellevue, WA 2007–2007 – Project Manager: Built an effective framework used by the Auditors, Attorneys, and CPAs to offset an existing lawsuit (preventing future litigations), utilizing SQL server 2005 BI / DW/ OLAP / data marts, Oracle, Sybase.

Group Health Cooperative, Tukwila, WA 2006–2007 – Technical Consultant: Effectively reverse engineered business processes and rewrote Mercator BCI / Map / Tree interfaces into Lawson V8.1, LSF9.0, 4GL / CASE MicroFocus COBOL, in the Sun Solaris, DB2, and Unix environment.

Univar USA, Bellevue, WA 2006–2006 – Technical Consultant: Spearheaded a comprehensive program customization and Lawson Software V8.1, LSF9.0 upgrade, utilizing Oracle / IBM-Z Series / DB2 / UNIX.

Cingular Wireless / AT&T, Bothell, WA 2005–2006 – Technical Consultant: Implemented post-merger Business Process and Billing System integration.

Associated Grocers, Tukwila, WA 2004–2005 – Technical Consultant: Completed the Lawson SW V8.0 upgrade project. Customized business and complex implementation process solutions utilizing MicroFocus COBOL, Lawson Tools, CASE / 4GL, VI, DBAccess, MF Animator, Reflection, INFORMIX, MS Office suite, and Visio in WINDOWS and HP-9000, UNIX environments.

Children’s Hospital and Regional Medical Center, Seattle, WA 2004–2004 – Technical Consultant: Led cutting-edge, multi-million-dollar ERP solution implementation (Lawson SW V8.1.1), performing intricate data conversion from Genesys, Matkon, and Coda Financial / Supply Chain legacy systems to Lawson. Drove system interfaces and bolt-ons to Lawson, utilizing MicroFocus COBOL, Unix, Lawson Tools, CASE / 4GL, BCI / Mercator V6.4, MS Add-Ins in an IBM/P650, IBM / AIX V5.2, and Oracle V9.2 environments.

Captaris, Bellevue, WA 2001-2004 – Technical Consultant: Upgraded and maintained the corporate ERP solutions (Syspro 6.0, Impact Encore / Award V3.2). Maintained, enhanced, upgraded, and administrated corporate Sales / Financial reporting system, and data flow between ERP and CRM (Onyx 6.0) utilizing Paradox, Novell Netware, VB scripting, MS Office suite in DOS / WINDOWS environments.

Long’s Drugstores, Walnut Grove, CA 2000-2001 – Technical Consultant: Converted the internal COBOL intrinsic MPE DB calls to INFORMIX-based SQL calls. Wrote MicroFocus COBOL programs utilizing UNIX, VI, DBAccess, Reflection, INFORMIX, MS Office suite in WINDOWS and HP-9000 / UNIX environments.

Weyerhaeuser Company, Seattle, WA 1999-2000 – Technical Consultant: Performed extensive system analysis to discover the impact of the Y2K date ramifications on programs, databases, files, forms, screens, and reports of the Distribution System, utilizing COBOL II, MPE / IX, QUAD, FACADE, SPF QUERY, SUPERTOOL, JCL, JMS, SFD, LIBRARIAN, Reflection in WINDOWS and HP-3000 environments.

Associated Grocers, Tukwila, WA 1998-1999 – Technical Consultant: Successfully Implemented Lawson SW V7.0, procurement and Supply / Chain data conversions and Interfaces. Supervised / mentored 3 technical consultants and worked with a 3rd party vendor (Valuetech) and created a payroll check-print process by utilizing MicroFocus COBOL, VI, DBAccess, MF Animator, Reflection, INFORMIX, MS Office suite in WINDOWS and HP-9000/UNIX/ROSCOE environments.

Airtouch Cellular, Bellevue, WA 1997-1998 – Technical Consultant: Implemented the Message Processing System by utilizing COBOL II, IMS, TSO / ISPF, JCL, FILEAID-IMS, SPUFI, EASYTRIEVE PLUS, REXX, IMS-EXPERT, VSAM, ABEND-AID, PANVALET in WINDOWS and IBM 3090 MVS / XA environments.

PeaceHealth Southwest WA Medical Center, Vancouver, WA 1997-1997 - Technical Consultant: Within Lawson SW V7.0, wrote detailed programs to update the Business Process, Accounting Units, 3rd party vendor (Bottom Line) payroll check-print by utilizing MicroFocus COBOL, VI, DBAccess, MF Animator, Reflection, and Oracle in a HP-9000-UX environments.

Clinitech Information Resources, Everett, WA 1997-1997 – Technical Consultant: Converted the Clinical and the Financial Information systems from HITACHI to CYCARE system on HP-9000 / UNIX platform. Utilized MicroFocus COBOL, EASYTRIEVE PLUS, HP-UNIX, JCL, GLANCE Plus in WINDOWS environments.

Providence Medical Center, Seattle, WA 1996-1997 – Technical Consultant: Converted the Financial and the Materials Management systems from VAX-6400 / A410 platform and PC-based software to Lawson SW V6.1. Utilized MicroFocus COBOL, DATATRIEVE and DCL on HP-9000 / UNIX.


B.S., Bachelor of Science, Computer Science, University of Kansas, Lawrence, Kansas

B.A., Bachelor of Arts, Business Administration and Management, Tehran University


Risk Compliance: During all my project implementations, I have been collaborating with the Business, Stakeholders, Technical SMEs, Finance, and the Legal departments to meet the "Go To Market" risk compliance, which is usually impacted by the internal (competing business priorities, budget, resources), and the external forces such as competition, market place (micro/macro economy) and the seasonal changes.

Security Compliance: The nature of business usually mandates the project security factor/threshold. I have been collaborating with the cross-functional teams to ensure all required internal and external (Country, Federal, State, Regional) compliances have been met. Sample of my projects include: Software (ISO, SOX), Healthcare (HIPAA), Pharmaceutical (CGMP), Banking (FDIC, CFPB), Manufacturing (FDA, EPA, SEC), and Distribution (UPC, DVC, LCL).

Auditing Compliance: A comprehensive review of an organization's adherence to regulatory guidelines, evaluating the strength and thoroughness of compliance adoption, including review security polices, user access controls and risk management procedures and policies over the course of a compliance audit.


Project Management Professional (PMP) Certified – PM Institute (PMI # 317***, ****)

Certified Scrum Master/Agile (CSM) Certificate – Scrum Alliance / ASPE Technology

LEAN methodology and framework, Group Health Cooperative, IBM, NetDesk

SQL Server 2008, Business Intelligence Data Warehouse Development Certificate – Cascadia CC / UW

DW Table Admin/BI OLAP Cubes for SQL Server 2005, Bellevue Community College

Java programming, NetBeans 6.9.1, Edmonds Community College

C/C++ Programming Certificate - University of Washington

Crystal Reports Certificate – SQLSoft

SharePoint 2013 for Project Managers – ASPE IT, SharePoint 2007 – NetDesk

MS-Project 2010 for Project Managers – Microsoft

MS-Visio 2010 for Project Managers – Microsoft


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