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Customer Service Sales

Alberton, GP, South Africa
November 28, 2017

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Personal Details

Name: Michelle Y. Jacobs

I.D: 750*** **** 080

Languages: Afrikaans and English

Location: South Africa, Gauteng, Alberton

Marital Status: Divorced

Health: Excellent

Contact: 084 *** ****

Drivers License: Code 10


Availability: immediately

Relocate possibilities: Yes

Own transport: Yes


Professional proven business communication skills, verbal and written

Analytical skills-information extraction, research, report writing

Life skills-ability to work under pressure and to tight deadlines

Excellent Multitasking

Interpersonal skills-social skills and assertiveness

Discretion and confidentiality


Can work in a Team


School Attended: High School Voortrekker

Highest Gr: Gr 12

Further Training: Sales and Marketing @ The Star Newspaper 2006

Packages: MS Word



Microsoft Publisher





Objective: I am a presentable, trustworthy and loyal person with good communication skills. A person who can withstand pressure and challenges of a high pressure environment and guarantees loyalty, diligence, integrity, confidentiality and transparency coupled with a conclusive attitude at all times. I am an enthusiastic learner who is willing to undertake training to further knowledge and understanding.

Career Goals: I am looking for a position where I can demonstrate how valuable I can be in an office environment, especially one where performance under pressure matters. Not only am I a speedy typist (110 wpm), I am very efficient in my tasks. I am well versed in Microsoft Word and Excel, as well as the ability to perform effective database queries. I have to add that I am also a little Duracell bunny when it comes to multitasking. I will be an asset to you and your Company when given me the chance. I have a very good sense of humour. Love working with people and I am an excellent innovator and a problem solver.

Work Experience

Company: TEQC – Technology Equipment & Quality Consulting

Position: Personal Assistant to 2 Directors

Temporary Position

Typing of all correspondence

Travel arrangements for company staff /Board of Directors

Electronic diary keeping

Visa applications

Gathering of relevant information for tender purposes.

Capture and categorise all tenders and co-ordinate between product lines.

Ensure the requirements of all tenders are fully understood and identify the potential partners.

Keep a log of all tenders and ensure all tenders are submitted on time.

Supporting the Logistics team with all arrangements, administration, liaising with transporters and agents, making all shipping arrangements and monitoring the fleet

Monitor Emails

Year: 2017 March –up to date

Reason for leaving: Temporary position

Company: B.P. Wiggill Engineering

Position: - Executive Personal Assistant to 2 Directors and 1 Production Engineering

Year: September 1, 2009- October 14, 2016


oOver seeing 10 employees when Directors are away on business/conferences, locally or abroad

ousing a range of office software, including email, spreadsheets and databases

odeveloping and implementing new administrative systems, such as record management;

oorganising the office layout and maintaining supplies of stationery and equipment;

omaintaining the condition of the office and arranging for necessary repairs;

oorganising and chairing meetings with staff

ooverseeing the recruitment of new staff, sometimes including training and induction;

opromoting staff development and training;

oresponding to customer enquiries and complaints;

oreviewing and updating health and safety policies and ensuring they are observed;

oarranging regular testing for electrical equipment and safety devices;

oattending conferences and training.

Executive PA

oTyping of all correspondence

oTravel arrangements

oArrange meetings

oOrganize travel and preparing complex travel itineraries (national & international)

oPreparing documentation for meetings

oVisa applications.

oTravel arrangements for the Company (staff / clients)

Human Resources / Skills

oCompile all necessary documents for BEE Audit

oCapturing all info required for BEE Verification

oContacting all clients for their BBBEE score cards & certificates

oCapturing of all on-site training for the financial year end

oCompiling of all training and training costs for BEE audit

oCapturing all training certificates

oCapturing all employees, race, age, gender, salary etc.

oCompletion of Medical aid & Provident app forms

oIssuing of Uniforms

oSkills tests

oAll staff HR queries


oPrepare daily Melt Sheets

oFollow up on outstanding Orders /RFQ

o To manage and co-ordinate all tenders for the company nationally across product lines to ensure all opportunities where the company can offer products are identified and tender processes concluded on time.

oGathering of relevant information for tender purposes.

oCapture and categorise all tenders and co-ordinate between product lines.

oEnsure the requirements of all tenders are fully understood and identify the potential partners.

oKeep a log of all tenders and ensure all tenders are submitted on time.

oSupporting the Logistics team with all arrangements, administration, liaising with transporters and agents, making all shipping arrangements and monitoring the fleet.

oCompile all necessary for invoice processing

oMonitoring of various emails

oReviewing of filing etc.

oVendor Applications online and hardcopies

oProcessing of orders

oCompiling of various quotes and tenders

oOrdering of stock for orders

oCompile Info packs for clients

oClient Correspondence & Liaison

oPreparing Presentations

oReports - Sales Orders, Tenders and contracts

oAll admin and typing for Managers and Directors

oSales reports, weekly planning, monthly sales

oMeeting deadlines

oScreening calls, enquiries and requests and handling when appropriate

oArranging transport & export etc. for National orders.

Marketing / Events


oStaff Events

oPlanning preparing and managing events according to budget

oBusiness Cards for all staff

oSourcing & ordering of office equip, gifts, exhibition material & marketing material


oPreparing documentation for payments

oBoard packs

oAssist with Creditors

oAssist with Wages

oCustomer liaison, Debtors, Creditors

oRequests for Credits

oPurchase Orders, Payment receipts.

oDeposits & withdrawals

oPayments & adjustments, Invoice posting

References: Rob Pollastrini – 011 *** ****/4

Company: Independent Newspapers - The Star Newspaper Gauteng

Position: Classified Legal Consultant/Senior Call Centre Agent


oAssist customers with their queries and problems by phone and e-mail.

oEstablished and maintained contacts with new and existing customers

oHelped customers place new orders easily.

oTransferred urgent calls to the required departments quickly and accurately.

oEntered and updated new customer details in the customer relationship management software according to administrative guidelines.

oAchieved set targets of the firm by the stipulated deadline. Met target 100% Monthly

■ Key Skills and Qualifications

oAchieved set targets of the firm by the stipulated deadline.

oCustomer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.

oUnderstands new concepts easily – Quick learner.

oAbility to handle stress.

oComputer literate.


oTook customer service training course.

oHigh School Diploma/Graduate.

Legal Classified Department:

Liaise with Attorneys regards to Legal Notices

Typing and Making up of all Lineage and Block Legal Notices:

oCourt Orders

oSale in Executions

oEstate Late

oLiquor Licenses

oPublic Notices

oTown Planning


oMake-Up of Block Ads

oAssist with Customer Queries

oAssist with Workplace when needed

oCold Calling

oAssist other departments with placing ads

oCustomer service

oMeeting with clients

oDealing with Sister Newspapers:

The Argus

Pretoria News

Die Beeld

Government Gazette

Year: 2003-October 2009

Reason for leaving: Employees were outsourced to Midrand and Durban. The distance was too far for me to travel and I chose the package.

Reference: Shahaad Rajah

Tel: 011 *** ****

Company: Unisa University

Position: Assistant Secretary to the Head of Department - Professor McDonald


oDaily Correspondence

oDiary Keeping

oTyping of all Tutorial Letters

oAssist Students with queries regards to their Tutorials

oMake sure all deadlines were met

oDictaphone Typing

oTravel Arrangements

Year: Feb 2001 - Dec 2002

Reason for Leaving: Contract through Kelley People - Equity Act position

Company: Peoples Housing Partnership Trust - Pretoria

Position: Executive Secretary to CEO


oDiary keeping

oTravel and Accommodation

oAssist CEO with daily Correspondence

oArrange dates and time for Meetings

oFlight Reservations

oDriver services

oGet Agendas ready for meeting

oData capturing on Excel and MS Word


oEmail, faxing and Filing

Year: 1999- Jan 2001

Reason for Leaving: Contract - Kelly People - Equity Act Position

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