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Customer Service Accounting

Virginia, United States
November 21, 2017

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Erijitomah Good B.Sc. M.Sc., ACCA, CPA


Plot 1038, Shehu Shagari Way 081********

Maitama, Abuja. 070********


• Highly competent and experienced Accountant/Banker looking for a new challenging role. Over 15 years’ track record of success preparing asset, liability and capital account entries by effectively compiling and analyzing account information, given exceptional services to customers. Exceptionally well-versed in documenting financial transactions and recommending financial actions by analyzing accounting options.


2008 – Date First City Monument Bank Abuja, Nigeria


Managed all financial and accounting operations in the branch to achieve branch growth and profitability

Coordinated and directed the preparation of the budget and financial forecasts and report variances for management decision making.

Prepare and render timely monthly branch financial statements to evaluate variances.

Development of case by case strategies that grown customer base, and help to achieve management target of customer advocacy and retention

Branch Management and supervision of all operational activities in the branch that has resulted adherence to procedures and policies

Marketed of ‘hit list’ prospects and onboarding of new customer that help management to increase their customer base

Effective cross sale of bank’s products and meet asset creation targets

Deposit Mobilization that had help to branch to meet its deposit target always

Preparation of Monthly Performance Report (MPR) and branch budget that have the organization to maintain a zero base budgeting.

Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, which has help the organization to reduce the branch cost by 35%

Coordinate and direct the preparation of the budget and financial forecasts and report variances for management decision

Prepare and publish timely monthly financial statements

Coordinate the preparation of regulatory reporting, which have help the organization from sanction from regulatory bodies.

Research technical accounting issues for compliance

Support month-end and year-end close process

Ensure quality control over financial transactions and financial reporting

Manage and comply with local, state, and federal government reporting requirements

Develop and document business processes and accounting policies to maintain and strengthen internal control, which have help management to reduce external auditing cost

2001– 2008 FIRST INLAND PLC Abuja, Nigeria

Head of Operation/Account

Perform routine calculations to produce analyses and reports as requested by the finance department

Help to oversee and manage flow of cash and financial instrument

Create, send, and follow up on invoices for prompt payment

Review and adhere to department budgets

Collection and entry of data for various financial spreadsheets

Review and audit financial statements and reports, ensure all calculations and data entries are correct

Reconcile any discrepancies or errors identified by conversing with employees and/or clients

Report any troubling discoveries or suspicion of wrongdoing to the proper authorities

Collect information for and prepare payroll payments for employees

Assist the financial director in creating financial reports on a regular basis

Adhere to the company's or organization’s financial policies and procedures

Answers question and provide assistance to stakeholders, customers, and clients as needed

Attend finance department and company-wide meetings, sometimes assisting with financial reporting to managers and senior executives

Suggest changes or improvements to increase accuracy, efficiency, and cost reductions.

Liaising with superior to make decisions for operational activities and set strategic goals

Planning and monitoring the day-to-day running of business to ensure smooth progress

Supervising staff from different departments and provide constructive feedback

Liaise with superior to make decisions for operational activities and set strategic goals

Plan and monitor the day-to-day running of business to ensure smooth progress

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Manage procurement processes and coordinate material and resources allocation

Oversee customer support processes and organize them to enhance customer satisfaction

Review financial information and adjust operational budgets to promote profitability

Revise and/or formulate policies and promote their implementation

Manage relationships/agreements with external partners/vendors

Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Ensure that the company runs with legality and conformity to established regulations

Reconciliation of branch general ledgers

2000 – 2001 The Polytechnic, Calabar Calabar, Nigeria

Lecturing accounting courses and insurance

1999 – 2000 Sani Abacha College of Admin Sokoto, Nigeria

NYSC (Lecturer)

Accounting Department, lecturing course in accounting.

Education: Delta State University Abraka, Nigeria

B.Sc. (Hons) Accounting (upper division) ‘98


University of Calabar Calabar, Nigeria

M.Sc. Finance, 2010

Professional: Association of Certified Chartered Accountant London

ACCA Associate Member (Chartered)

Nigerian Institute of Management Nigeria

AMNIN (Chartered) Associate Member

Chartered Professional Accountant Canada

Sex Male


Mr. Glory Etaduovie

Managing Director

IEI Anchor Pension Ltd

Area 11, Garki, Abuja,

Mobile: 080********

Mr. Daniel Onukwo

Executive Director




Tel: 080********

Mr. Nathan Ikimi

Consultant, State House Clinic,


Tel: 081********

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