Pratik M Prabhu
Ph. No. 609-***-**** .
Around 10 years of experience as Windows/VMware Administrator, Desktop and Customer/End user support.
Experience in Microsoft Windows 2012/2008/2003/2000/NT 4.0 Servers at single or multi domain platforms.
Experience with Active Directory Administration (DNS, DHCP, WINS), Disaster Recovery Planning, Remote Access, Office Products, Routers, Switches and Backup devices.
Experience in Installation of all types of Microsoft Windows Operating Systems (2012/2008/2003/2000 Servers), Application Software under multi-platform environments, deployment & monitoring Servers.
Experience in Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Terminal Server, NAT, Microsoft Clustering and Exchange Mail Server in Windows based server environment.
Experience with Virtualization technologies like Installing, Configuring, and Administering VMware ESX/ESXi. Created and managed VMs (Virtual Server) and also involved in the maintenance of Virtual Servers.
Have Experience on Communication tools Like Microsoft Communicator, Skype for Business, Lync2010/lync2013…
Experience in PowerShell script such as Login script, AD user creation, Windows registry check…
Experience in Microsoft Exchange 2007, 2010, 2013, Office 365.
Expertise in Unix and Linux system installation, configuration, administration, the development and testing of backup and recovery methodologies, troubleshooting, capacity and performance planning, performance tuning, preventative maintenance, monitoring and alerting setup and security hardening.
Experience with x86 / x64 Intel, HP Blade, HP ProLiant, IBM & Dell hardware like Blade Servers, rack-mounted Servers, Tower Servers, Desktop, Laptop and other peripherals.
Knowledge about SAN Configuration and Implementation, Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups.
Specialized in Software Packaging and expertise in MSI technology (Windows Installer). SCCM 2012 and Extensive administrative experience with Windows 7/8/10.
Performed configuration, deployment and support of cloud services including Amazon Web Services (AWS)
Excellent skills in Virus updates, Security updates and Service Pack updates.
Knowledge of ITIL process (Incident, Change, Problem, Release Management) and enforcer of best practices.
Worked as an administrator for helpdesk Tools like CA ServiceDesk, Cherwell, Altiris, Fresh ServiceDesk.
Interfaced with MSSQL/MySQL/Oracle for technical support
Outstanding skills in supporting users over phone as well as using Remote Support Tools such as VNC, Windows Remote Desktop, WebEx, Citrix to connect to the servers.
Bachelor of engineering in Computers, Dnyaneshwar Vidyapeth, India. 2009
VMware Certified Professional 5 Data Center Virtualization
Windows Server 2003/2008/2008 R2/2012, Windows XP/Vista/7/8, Apple Mac OS, WINTEL&NT, Hyper-v, Vsphere, VMwareDRS, VMwareHA, VCenter Manager, Vmotion, Vrealize, HA DRS, Monitoring Solorwind Dashboard, Azure Powershell, Juniper Firewall, DNS, DHCP, SNMP, Windows Active Directory Services, FTP, SFTP, Microsoft Exchange 2003/2007/2010, Microsoft SharePoint 2007/2010, Microsoft Office 2003/2007/2010, Outlook2003/2007/2010, VMware workstation 5.0/6.0. Dell Power Edge Servers, Intel x86 processors, EMC SAN storage, Net App Storage, Cisco 2600, 2800, 3800 Routers.
FunctionX – New York City, NY Nov 2016 - Present
Project: -System Engineer
Windows 10/7 Windows Server 2008/2012/2016 image deployment process development & documentation, including Boot Image, Task Sequence, Driver Packages, Language Packs & Regional components.
Core image development & distribution, hardware catalog creation, testing cycle implementation. Application staging, development and deployment.
Application Deployments of Windows 10 and Windows 7.
AD Group Policy Design and Settings for Domain Level, Location Level, Global Workstation Level & Windows 10/7 GPO’s.
Expertise in implementing Microsoft Bitlocker Administration and monitoring MBAM Web Console: Administration & Management.
Administration of Windows Server 2012 R2: DNS Servers, DFS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers using Hyper-V Support of all networking technologies which includes LAN/WAN, security.
Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
Windows Management for more than 4000 local and remote windows 2008/2012 servers, including design, implementation and 24x7 support.
Managing windows server and client system patching through SCCM, also application and OS installation through SCCM.
Design, installation, configuration and coordination of all Mac OS X Client application integration, updates and functionality.
Responsible for all server operations including building and supporting servers running Mac OS X Server 10.6+, Apple OS X authentication, Active Directory authentication, Image creation and deployment.
Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
JAMF Casper Suite to manage OSx machines (Inventory, iOS Device configuration, application restrictions policies, Management of printers, patching and deploying OSx images and application updates)
Managed Active Directory for all windows clients, managed Mac OS X Open Directory domain.
Administered SonicWALL Firewall and Cisco switches and router related issues.
Daily Creating Snapshots on AWS Amazon server for different locations.
Worked on O365 Admin Center for setup O365, Users and groups for Reset user passwords, Create, edit, and delete users and groups, and manage user licenses, Domain, Service Setting, Mobile device access, mobile device policies, Sites to manage SharePoint site collection and administration for different teams, voice and conferencing service to configure setting through lync.
Environment: Windows Server 2008R/2012/2016, Win 7/10, JAMF Casper Suite, Open Directory, Active Directory, Jira, Zendesk, SCCM, MS Office, Outlook 2013/Office 2016, Office 365, SonicWall Firewall, Cisco Router and Netgear Switches, IBM Servers & Dell Hardware
FM Global – Johnston, RI Jan 2014 – Sept 2016
Project: - System Engineer
FM Global is a Johnston, Rhode Island-based mutual insurance company, with offices worldwide, that specializes in loss prevention services primarily to large corporations throughout the world in the Highly Protected Risk (HPR) property insurance market sector.
Working with multiple technical teams, architects, security officers, managers and business users, reviewed and documented workloads, system dependencies and business requirements.
Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and routing.
Deployed Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) into secure VNets and subnets.
Designed VNets and subscriptions to conform to Azure Network Limits.
Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Internal Load Balancer.
Implemented high availability with Azure Classic and Azure Resource Manager deployment models.
Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions (firewall, WAN optimization and intrusion detections).
Windows systems administration including installing system Security Patches, Hot Fixes. Reviewed
tasks, issues and recommend changes to reduce problem reoccurrences.
Performed Production Server Support and Automated Information Systems assistance.
Configured Network and Server Software, Hardware and peripheral devices to resolve network issues.
Provided performance metrics, work load status update, and project status updates at biweekly
workload tracking meetings.
Experience using a formalized change management and incident management process.
Performed daily backup operations, ensuring all required file systems and system data are successfully
backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Provided support per request from various constituencies, Investigate and troubleshoot issues.
Applied OS Patches and Upgrades on regular basis, and upgraded administrative tools and utilities.
Configure/add new services as per the requirements.
Performed periodic performance reporting to support capacity planning.
Managing McAfee EPO Orchestrator 4.6 / 5.2.1 Server. McAfee virus Scan enterprise +Antispyware enterprise 8.8. McAfee DLP Endpoint 9.2
Created Hardening and network Documents, Policies and Procedure Docs.
Help Desk Management: Working on Cherwall tool to create manage assign tickets, Creation of new user, creating agents and assigning rights creating groups and link the account with email ID, managing and uploading documents (basic troubleshooting steps for normal system slowness) for users and working on Technical Documents, Software & Setup Documentation for all the agents. Managing Incident/Change/Problem management Tickets and following up till the closure.
Environment: VMware ESX 5.1/6, VSphere 5.0, 5.5, VMotion, HA, DRS, Vrealize, Vmware NSX, Remedy, Solaris, Lync 2010/2013, Skype, Lync2010/2013 Windows 7/8/10. Wintel & Windows Server 2008/2012, Hyper V, Wise Package Studio 5.5, SCCM 2007 R2, WSUS, Putty, Azure PowerShell, SAN, Citrix XenApp, PCI, VBScript, Active Directory, Fortigate Firewall, HP Blade, HP ProLiant G7 & Dell Hardware.
DBS - Singapore May 2012 – Dec 2013
Project: - System Administrator
DBS Bank Ltd is a Singaporean multinational banking and financial services company. The company was known as The Development Bank of Singapore Limited with operations in 17 markets, the bank has a regional network spanning more than 250 branches and over 1,100 ATMs across 50 cities
Involved in design, implementation, and maintenance of current large scale physical and virtual consolidated infrastructures as well as with the design, test and implementation of future technologies within virtual space.
Installation and configuration ESXi server 5.1, 6, Vcenter Operation Manager, VM virtual servers using VM-templates to facilitate server consolidation, migration and testing. Manage critical VDI environment end-to-end. Adding users on VDI environment.
Supported VMware, specifically ESX VSphere 5 to monitor cluster performance, optimize the server environment, and diagnose and resolve production issues amongst 2 Data Centers and over 900 servers.
Have Experience in Vmotion, HA, DRS VMware vRealize Suite for Cloud management, VMware NSX, vCloud
Presentation to business units and executives demonstrating VCE Vblock virtualization, UIM provisioning and VDI technologies .
Delivery of Vblock 100 (3x) & 300 (24x) compute and storage infrastructure, and Vblock 700 (5x) compute infrastructure
Logical configuration design review of Vblock Infrastructure as a Service (IaaS)
Citrix XenDesktop 6.5, Deployment of on-demand virtual desktops and applications. Creation of multiple delivery groups for corresponding departments within organizations. Implementation of Storefront for remote and local clients to obtain their applications / desktops.
Support of all networking technologies which includes LAN/WAN, voice, security.
Migration of Windows 2003 to 2008R2 also upgradation to 2012. Administrating Windows and Linux systems in Enterprise environment.
Experience using Group Policy to manage baseline workstation and browser configurations
Migrated department from a physical data centre environment to AWS. also designed, built, and deployed a multitude applications utilizing almost all of the AWS stack (Including EC2, R53, S3, RDS, DynamoDB, SQS, IAM, and EMR), focussing on high-availability, fault tolerance, and auto-scaling
Administered DNS, DHCP and WINS. Configured Group Policy Objects to create a secure Windows Infrastructure. Provided third level help desk support for problems relating to Active Directory. Created user ID's, roles, groups OU's etc.
ISO 27001 Audits & ITIL Planning/Designing/Implementation/Documenting: Planning, designing & implementation of ISO 27001 & ITIL. Conduct internal audits for Information security. Define Scope, exceptions, Policies, Procedures, SOP’s, Monitoring mechanism require for ISMS, ISO & ITIL.
Created Hardening and network Documents, Policies and Procedure Docs.
Support & Training - Provided necessary help / assistance to IT Helpdesk / Telecom Support Personal to resolve day-to-day issues.
Worked on Cherwall ITSM administration.
Environment: VMware ESX 4.0/3.5, VSphere, Vmotion, HA/DRS, & Windows Server 2003/2008R2, W2K/XP, Wise Package Studio 7.0, VB Script, SCCM, WSUS,Solarwind, Windows Powershell Script Splunk, Active Directory, PowerShell, IBM Servers HP Blade Server & Lenovo Hardware.
Hewlett-Packard Enterprise Services (India) October 2010 –May 2012
Project: - Hutchison 3 Global Service (Sr.Windows Engineer)
HP Enterprise Services is the global business and technology services subsidiary of the HP Enterprise strategic business unit.
Leading, managing and training Team of 10 to 12. Worked on WMI and file structure for windows and also group policies and registry hardening for Windows. Evaluated and maintained Windows 2003, 2000, NT, Exchange 2003, Exchange 5.5, Backup Exec, IIS servers) and about 50 Windows XP/2000, Desktops and IBM/ Compaq/ Gateway Laptops overall.
Administered DNS, DHCP, WINS in Active Directory Environment.
Making Dashboard of register Issues on daily, Weekly and Monthly Basis.
Monitoring Citrix XenApp Applications WPA, Seibel, CCPulse, VPN, WireShark.
Installation, Configuration & Troubleshoot of VoIP Phones.
Incident Management – Managing and providing support and solution by coordinating with the off – shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process.
Worked on IBM, Dell, and Lenovo branded machines & handled over 1000 Machines and users.
Environment: Windows Server 2003/2008R2, Active Directory 2003, Application such as Citrix, WPA, VPN, WireShark, Dell Servers & Lenovo Hardware.
Minawala gems & jewels Pvt. Ltd - India December 2009 – September 2010
Project: - Technical Support Engineer
Minawala gems & jewels Pvt. Ltd is a leading provider of Jewellery & Jewellery Designers in Mumbai. They have over 8 Branches worldwide.
Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including Windows and Mac OS desktop, laptop, LAN, and remote systems.
Manage and Oversee the investigation and resolution of hardware and software issues both remotely and onsite.
Taking care of the hardware and software maintenance along with troubleshooting and making sure the customer issues were resolved within the given TAT.
Installation, configuration, testing and Maintenance of CCTV and Access Control System.
Conduct customer site surveys and provide sales engineering support, including collecting and recording detailed operational, functional and technical requirements for CCTV.
Environment: Windows Server 2003/2008R2, Active Directory 2003, Netgear switches, Dell Hardware
Max Computer Solution. - India February 2007 to November 2009
Project: - Customer Service Advisor
Max Computer Solution is a chain of dedicated IT solution stores spread across Mumbai, which provide not just computers but also assist you in deciding the right solution for your unique need all this at great prices & friendliness that creates a lasting relationship.
Installation and support for desktop systems which were on Win NT workstations. Monitoring the server performance. Managed Backup and Recovery. Provided online support for custom built transcription Software to ensure productivity.Applied system policy and group policy.
Installed Antivirus Program, monitored networks for viruses, configured Live updates.
Assisted users in operation of various computer utilities, configured network printers.
Provided expert technical support to resolve users technical issues, took instant corrective actions to save time and systems downtime.
Environment: Windows Server 2003, Symantec Antivirus, Active Directory 2003, Netgear switches, Dell Hardware