Resume

Sign in

Engineer Sales

Location:
Riyadh, Riyadh Province, Saudi Arabia
Posted:
November 14, 2017

Contact this candidate

*

Cover Letter

Recently I am in a position of Technical & business development with 16+

years of diversified experience in different positions & Various environments. With Diversified skills include:

Manage, control, supervise, reporting & analyze the planning, Demonstrates a commitment to comply with the strategic policies & Business goals, achieving the highest standards of processes & service in All activities and levels,

And it is my pleasure to join your company,

For a Stable job, decent culture, performance rewards with fair package, And the job whereby I can develop & invest my skills, Experience and Present my best professional performance,

For you,

Thank you in Advance for this vacancy

Best regards,

Ahmed Hassan

https://www.linkedin.com/in/ahmedharby

2

Ahmed Mahmoud Ali El- Harby

OBJECTIVE

Seeking a challenging and rewarding position according to my Knowledge, experience & academic background whereby I can apply and develop my skills further and enhance my professional conduct. WORKING EXPERIENCE

From 2016 till now STC Saudi Telecom Company HQ (CC Technology) Technical & business development director assistant (Consultant) Analyze, Manage, control, & supervise the planning, BRSDs, projects & business rules, procedures to comply with the main strategies business requirements & needs, policies on business on strategic level & regulations for the middle management & subordinates to adjust it to cope with environment changes, Also, analyze solutions projects, to strengthen our brands & services and grow the businesses, develop rules, and implement processes, systems, and technology to support and enhance the operations function, including workflow and incident management,

Analyst build and lead skilled teams to monitor, investigate, escalate and resolve system and network issues impacting the business, systems & production and Node infrastructure around the globe,

Develop and implement processes to measure effectiveness and performance of the business, Operations team,

Proactively analyze the business, policies & design allow businesses to discover and fix problems before they impact,

Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy,

Analyzing & Managing Change Requests’, Service’s Concepts Requests, Plan Change Request, And Business Requirements Analysis Documents to meet business goals including work assignments,

Coach and mentor business documentations processes, Subordinates, Provide technical direction and guidance to Teams & staff responsible for Technical / IT support on research, documentation of details and escalations processes, Demonstrates a commitment to achieving the highest standards of processes & service in all activities and levels,

Follow up & supervise the Technical procedures & steps that comply with business/analysis documents & requirements for IT/Telecom/ISP and technical levels. 3

From 3/2009 till 2016 EXL – Technologies

Technical & business development director

Job responsibilities & duties:

As business development Director,

Design solutions, to strengthen our brands & services and grow our businesses, develop, and implement processes, systems, and technology to support and enhance the IT Operations function, including workflow and incident management Build and lead a skilled team to monitor, investigate, escalate and resolve system and network issues impacting the business, systems &Production and Node infrastructure around the globe,

Develop and implement processes to measure effectiveness and performance of the business, Operations team,

Proactively analyze the business, polices & design allow businesses to discover and fix problems before they impact,

Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly, support managers and executives, responsiveness, subordinates to comply with main company strategy & policy, Develops long-terms strategy for historical data retention and archival plans for storage needs including redundancy & backup.

Manage staff scheduling to meet business goals including work assignments/ rotations, employee training, employee vacations, backup for absent employees, and shift rotations, etc

Provide technical direction and guidance to staff responsible for server and node support on research, documentation of details and escalations processes, Coach and mentor Employee, Subordinates,

Collaborate with business partner and vendors, Support team collaborations, As Technical Director,

Present full solutions, conducts end-to-end technical plan design. For IT Telecom SP, multinational & large Enterprises companies, All the VAS services, Supporting & maintaining devices, Section board controller for Data - VOIP – calls, (carrier – SP grade) Main structure & back bone for the carrier grade, NGN, Metro, Core & Edge networks with international & governmental companies,

& Remote and local support for VoIP services and Wireless and VAS services, network, servers,

Analyzing & Monitoring & supporting servers /

Media & stream servers MCP / CSP / SBC / Gateways /load balancing / connections optimization / cluster & redundancy.

Controlling, monitoring routes (carrier SP grade) Analyzing & Monitoring & supporting SIP & SIP proxy servers / Media & stream servers MCP / CSP / SBC / Gateways. Extreme network's backbone data network

Design, maintain, and analyze, troubleshooting,

IMG Integrated Media Gateway, CSP Converged Services Platforms, MSP Multi- Services Platform For Calls, VOIP, transcending SS7 – VoIP, NGN,(Carrier & SP grade, Enterprise & Customer).

4

From 2/2008 till 4/2009 IT Manager for Jizan municipality (K.S.A) All the IT duties & responsibility Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy, Supervise and system & network administrator for All the servers, Application servers, VoIP, System Enhance all the managing & controlling abilities, Develop the integration with the application servers, enhance the network performance & the fiber optics, for the connectivity with the core & internal networks (intranet), Motioning & managing different servers & services and DB & SQL servers, Cisco routers, firewalls, Supervise all the servers, Application servers, VoIP system, enhance all the managing & controlling abilities Develop the integration with the application servers; enhance the network performance & the fiber optics. Supervise VoIP, Oracle, Cisco, Avaya servers; maintain the systems functionality, difficulties, solutions, etc...

From 9/2007 till 2/2008 Senior administrator in Echo group for telecommunication Forte campaign (Australian department)

From 8/2006 till 6/2007 IT & Q.A. Engineer in AIMCO tech. (Verizon Telecom).

From 9/2005 till 7/2006 IT manager in Invent software, web, media developing & solution company.

From 2/2004 till 6/2006 Technical support Engineer, for Raya contact center - HTC Mobiles (level 2 support Engineer)

From 3/2003 till 8/2005 IB & instructor in Forexgn & Velocity forex.

From 8/2002 till 2003 Maintenance supervisor & network administrator in Net park.

From 2/ 2002 till 8/2002 junior of maintenance & network administrator In A.R.T.

From 2000 till 2002 Support Engineer &Network Administrator in Interhamok.

From 1998 till 2000 Support Engineer &Network Admin Craft computer systems. LinkedIn link: https://www.linkedin.com/in/ahmedharby References:

1- Eng. Saeed BaSaad STC (Saudi Telecom Company)

Title: CC Technology & Business Director

Phone no.: +966 507481465 Email: ac3bh0@r.postjobfree.com 2- VP. Eng. Khaled Salah (EXL-Technologies)

Title: Vice Present Technology & Business Development Phone no.: +2 010 25111252 Email: ac3bh0@r.postjobfree.com 5

CERTIFICATES & TRAINING

C - VOICE Cisco Voice over IP

Certified VOIP Engineering & VOIP services (VoIP advanced). London

Certified VOIP Engineering & VOIP services. London

Ortiva wireless training for video & Data streaming enhancement over 3G carriers

Dialogic School of Video - Dialogic Host Media Processing

Dialogic IP Media Server Workshop

G9 converged gateway

A2 application server

C3 Gateway controller

A2 FMC application server / services

A2 unified controller

S3 VoIP Gateway

Genband Telecom Qualified Sales Professional

(ENA) Extreme Networks Associate

(ENS) Extreme Networks Specialist

Extreme Networks Certified Sales Professional (ECSP)

Extreme Networks Certified Design Professional (ECDP) COURSES

PMP & MBA

From Egyptian Cultural Center ( Still Studying 2016 ) Mini MBA

From Elfiky international foundation for human development ( 2014 - 6 ) Marketing & Sales diploma

From Elfiky international foundation

Marketing strategy & Modern sales Diploma 2013

Business analyst Training & certificate,

From Masarat Co. ( Saudi Arabia )

PMP From jubiter education center. (incomplete)

Technical Courses:

VOIP

(C315, G215, G615, G915, S330/S340) Operations, Administration and Maintenance, S3 VoIP Overview, S3 VoIP advanced. London 2009

Integrated Media Gateways (remote and onsite support training and practical experience).

C - VOICE Cisco Voice over IP 2010

CCNA Cisco Certified Network Associate 2003

CCNP Cisco Certified Network Professional (course only) 6

Courses studied in the Diploma:-

Programming Languages

C/C++

Work Environment Suites & experiences:

Telecom / IT environment architecting and managing for business / enterprise / customer levels based on business prospect / technical / infrastructure Technical prospects too,

Operating Systems

Windows 98/ME/XP/Vista/windows7

Windows server 2000/2003/2008/2016

Unix : Linux / Mandriva / Suze / linux Copunto / Fedora / Redhat / Solaris

Tools & Courses:

Programming with PL/SQL

SAN storage & backup,

Visual Basic 6,DB Administration: MySQL – MSSQL – db2 – oracle DB

Microsoft: TMG – exchange – active directory – domain – ISA - exchange server

Siebel Administrator – Jira Systems –

VOIP installation & configuring servers/communication – voice gateway – SIP proxy servers.

Expert in

Installation & configuring CISCO routers, switches & firewalls.

PSTN & SS7 networks systems, & infrastructure,

ORACLE database administrator – Oracle implementer

SAP SD – SAP ABAP

(HTML – JAVA – BizTalk - PHP- SQL – My SQL - Citrix)

Microsoft UC/Exchange server & windows servers

MCSE (Microsoft Certificate System Engineer ) / CCNP (Cisco Certified Network Professional)

Virtualization and Cloud Technologies, VMWare, ESX\ESXI, Alepo, OpenStack, Juniper, extreme networks & Cisco new products & updates as well, I NTERPERSONAL S KIL LS

Excellent Communication and Interpersonal skills

Planning and organizing skills

Respect and hold work responsibilities.

Able to work and manage under stress.

Capability to work effectively within a group.

Analytical approach to problem solving.

Communication and leadership skills.

Sociable, Creative thinking and Innovative.

Communication and leadership skills.

Sociable, Creative thinking and Innovative.

7

Soft skills:

Personal Skills

Management & Leadership Skills

Communication Skills

Commercial Skills

Sales Skills

EDUCATION

Bachelor of Business Administration (B.B.A),facility of commerce Benha University – 2006

Computer Science Diploma - Cairo university (Final year)

Bachelor of Islamic science - Alarqam institute (2013)

Telecom, VoIP Engineering certificate – Genband UK (2010) Awards:-

Excellence for hardware & software support as technical department manger & network administrator in compunet 2002

LANGUAGES

Arabic: Mother Tongue

English: Fluent

Dutch: Fair

PERSONAL COMPETENCIES & ACTIVATES

Admin at the High institution for Islamic studies in foreign languages management team.

Ahlan Academy for Islamic studies management team

Certified from Maa'refah academy for Islamic studies

Management team in Bayan for human & social development

CTO (Consultant) Direct consultant for Orange Software President

TOT Trainer of the Trainers From Elfiky international foundation

Official Trainer

From Elfiky international foundation for human development

Human Development,

Personal Communication Skills,

Family Care Developing,

Self-Steam Development,

Social Communication Skills,

PERSONAL DATA

Date of Birth: 1st Oct 1980.

Nationality: Egyptian

Address: STC HQ, Mursalat, Riyadh

Gender: Male

Mobile: +966530746077

E-mail : ac3bh0@r.postjobfree.com

With Transferable IQAMA,

All previous certificates are available upon request.



Contact this candidate