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Manager Customer Service

Location:
Maynard, Massachusetts, United States
Posted:
November 13, 2017

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Andrew J. Logan

linkedin.com/in/ajlogan (978) ***-**** ac3azr@r.postjobfree.com

PROFESSIONAL PROFILE: Demand Planning Manager

SIOP Process Management/ Demand Management/ Forecasting/ Inventory Management/ Supply Chain Management/ Business Process Improvement/ Cross Functional Communication/

Outstanding record of driving revenue, profit and market share growth for firms in a wide range of industries, including E-Commerce & retail, consumer goods, sporting goods, and management consulting. Exploited untapped opportunities and expanded mature channels to boost sales, increase visibility and grow margins to record levels for global leaders such as $3.5B PUMA, midsized companies such as $300M KDI Capital Partners & early stage firms such as $50M SOCCER.COM. Can make strong impact by:

Utilizing technologies to maximize productivity, reduce costs, increase margins and ROI

Streamlining business processes and optimizing systems to drive increased efficiency

Leveraging deep-dive market analytics to plot strategies for success in crowded segments

EXPERIENCE & ACCOMPLISHMENTS

Amazon.com Nashua, NH 2017 - Present

Operations Manager

Manage & train 20 person team to maximize daily production goals and customer service levels for high volume Amazon distribution facility. Support associate training and coaching to meet fulfillment performance goals.

Track key performance metrics & analyze data in support of Amazon.com Fulfillment objectives.

Gemline, Inc., Lawrence, MA 2015 -2017

Director, Global Solutions

P&L responsibility for $18 MM custom design and direct import division of industry leading promotional products supplier. Managed 15 person Sales and Order Management team responsible for selling, designing, sourcing and delivering custom promotional products for Fortune 1,000 clients. Lead formulation of strategic planning, growth initiatives and LEAN operational business process improvements.

Manage Continuous Improvement, Business Process Improvement, and Value Stream Analysis projects to identify, improve and streamline key activities including project quoting, custom design offerings, order management, sourcing strategies, factory performance, and logistics.

Increased order bookings 10% year over year with improved targeted customer strategy.

Improved Gross Margins 8 percentage points over 18 months from 27% to 35% with improved quoting & costing process and reduction in escalated air shipments.

On time order delivery rate exceeded 99% by collaborating closely with Asian sourcing team to improve order accuracy and production quality.

Independent Consultant, Westford MA 2013-2014

Formulated detailed strategic business plan for international sporting goods footwear distributor considering potential brand acquisition, including merchandising and assortment plan, trend analysis, and sales forecasts.

Created business plan for startup consumer business including competitive analysis, pricing & online strategies, marketing plan, and cash flow & financial projections.

PUMA North America, Westford, MA 2008-2012

Business Unit Manager - Soccer (Jan 2008-2009), Strategic Planning Manager (2010 - Dec 2012)

Created, launched, and managed cross functional five-year strategic plan for $30 MM US Soccer business including detailed merchandising, marketing, distribution, and operational strategies. Analyzed and recommended strategic market, category and channel growth opportunities to executive teams in US and Germany.

Negotiated and managed all aspects of PUMA’s 3-year $6.5 MM dollar sponsorship of Women’s Professional Soccer (WPS). Worked closely with WPS league officials and franchise owners to maximize commercial opportunities including multi-million dollar merchandising business.

Developed Outdoor Category strategic business plan & launch strategy for US market, including detailed competive analysis and PUMA AG Board approved $30 MM financial projections and organizational structure.

Managed US launch of Outdoor category including merchandise management, trade show execution, catalog and selling tools creation, operations planning, and financial reporting.

Launched and managed industry data analytics tool enabling merchandising and sales functions to improve planning, forecasting, and resource allocation against PUMA’s $500 MM US business.

Managed PUMA’s $70 MM US licensee partner relationships.

Andrew J. Logan Page Two

KDI Capital Partners LLC, Raleigh, NC 2002-2007

Vice President, Investment Manager/Equity Analyst

Hired to launch retail industry equity portfolio for value-oriented investment fund. Analyzed and valued publicly traded companies in the retail and consumer goods sectors. Provided buy and sell recommendations to Portfolio Manager based on company specific assumptions, sector dynamics, and macro-economic factors. Managed portfolio assets grew 60% (from $200 MM to $320 MM) in five years.

Generated average annual returns of 14% and $43 MM in net gains for KDI clients over five years.

Managed concentrated portfolio of four to six investments, with average position of $30 MM per stock.

Created complex financial models for 75 public retail and consumer product companies that projected sales, profitability, earnings growth rates, and returns on invested capital over a seven year time horizon.

Built in-depth sector knowledge advantage via strong network of suppliers, distributors, consultants & competitors. Sectors included aftermarket autoparts (AAP & ORLY), home improvement, and sporting goods.

PricewaterhouseCoopers LLP, New York, NY 2000-2001

Management Consultant - Retail & Consumer Goods Strategy Group

Formulated and implemented strategic sales, merchandising, and operations planning for multi-channel retailers and consumer packaged goods companies. Experienced in optimizing processes including demand planning, purchasing, merchandising, vendor management, and systems requirements.

Evaluated supply chain processes of AOL’s $250 MM internet shopping operation. Integrated business systems recommendations resulted in 20% increase in order fulfillment rates.

Performed detailed business process assessment for global beverage firm. Integrated planning systems solution resulted in streamlined supply chain functions and improved data availability.

Sports Endeavors Inc. (Eurosport & Soccer.com), Hillsborough, NC 1991-2000

Vice President, Merchandising (1994-2000)

Member of executive team responsible for creating both long-term strategic plan and day-to-day operational success of soccer specialty catalog and e-commerce company that grew revenues to $50 MM in sales. Managed 9 person Purchasing and Merchandising staff of apparel/footwear/accessory buyers.

Generated and implemented $27 MM annual inventory purchasing budget; Increased inventory turns from 2 to 8 times for three years using improved forecasting methods.

Improved gross margins by over 5% by negotiating more favorable vendor discount programs.

Increased vendor on-time delivery and shipping compliance from 50% to 90% by negotiating and implementing aggressive vendor performance contracts.

Generated over $1 MM in vendor funded advertising revenues. Collaborated with vendors such as Nike, adidas, and Reebok to support, build and position their brands in the US soccer market.

Managed the creation of Eurosport’s $1 MM private label brand including product development, merchandise assortment, international sourcing, trade financing, brand building, and marketing.

Director, Finance (1991-1994)

Member of three person executive team that grew sales from $3 MM to $24 MM in three years. Managed day-to-day cash flow, budgeting, profitability and HR of firm that grew from 15 to 450 employees.

Managed financial turnaround including three years of record profitability.

Awarded prestigious “Inc. 500” award as one of the fastest growing firms in the US: #124 (1993), #244 (1994). Also one of North Carolina’s “50 Fastest Growing Firms” in 1994.

Strengthened supplier/bank relationships and negotiated +$1.5 MM credit lines with bank, as well as critical supplier/vendor credit agreements ranging from $50,000 to $1 MM.

EDUCATION

The University of North Carolina, Chapel Hill, NC

Kenan Flagler Business School: Masters in Business Administration

Georgetown University, Washington, DC

McDonough School of Business: B.S. Business Administration - Finance and International Management

PERSONAL

Dual US-British Citizenship; Georgetown University Soccer Team (NCAA Division I) - Three Year Captain;

Avid Cyclist; Toastmasters International; Youth Soccer Coach.



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