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Senior IT Business Analyst

Charlotte, North Carolina, United States
November 13, 2017

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**** ********* ***** **. *** *08, Charlotte, NC 28212

Cellular 704-***-****


Seasoned business professional with over ten years of experience in diverse business environments in Fortune 500 firms. Significant expertise in technical, business, credit and financial analysis, risk management, compliance and process improvement initiatives.

Well versed in Business Analysis, Capital Markets, Business Intelligence, Compliance, Project Management, IT Audit and Sarbanes Oxley. Recognized for ability to solve and mitigate risks and complex issues. Natural leader with excellent ability to lead and motivate employees. Resilient and personable.


Bank of America, North Carolina 2017

Business Analyst, Consultant (May 2017 – September 2017)

Partnered with the Front Line Unit, Operational Risk and Compliance partners to identify, control and mitigate key risks within the Global Technology and Operations Compliance department.

Built, documented, implemented and maintained Business Requirement Documents, data, complex quantitative models and analytic solutions using the Agile methodology. Achieved approval and validation of models through governance and compliance processes.

Identified and communicated the challenges and opportunities associated with each business problem to an executive audience, informing the decision-making process.

Lead projects and meetings with hands-on analysis and quantitative modeling, drawing from a breadth of operations research methods to choose the right tool and the right level of complexity to solve Bank of America’s most challenging business problems.

MetLife, Charlotte, North Carolina 2016

Business Analyst, Consultant (December 2016 – April 2017)

Created and developed business requirements to implement new and modified processes.

Designed, implemented and monitored the progress of business requirements and wrote Agile User Stories (SCRUM) using Salesforce for the Customer Solution Center in the Strategy and Customer Experience department.

Data analysis and process mapping of customer service solutions metrics. Found ways to drive efficiency and improve business processes by addressing business opportunities/issues and develop formal recommendations.

Provided updates via meetings to business leadership, IT partners, LOB partners and project leads regarding business analysis deliverables and the application of new or revised processes.

Wells Fargo, Charlotte, North Carolina 2016

Compliance Business Analyst, Consultant (September 2016 – November 2016)

Reviewed and analyzed customer accounts within the Wells Fargo Financial group to detect unusual or suspicious activity for remediation. Applied AML policies and procedures to screen and monitor customer accounts.

Gathered and analyzed weekly reports via MS Excel and MS Access databases containing over 300 customer accounts for analysis.

Applied Enhanced Due Diligence (EDD) procedures to ensure that both the bank and customers are compliant with AML regulations, the Corporate Identification Process (CIP), Customer Due Diligence (CDD) and standards along with Financial Crimes Compliance (FCC).

Participated and led discussions and created business requirements by conducting focus sessions, group meetings and stakeholder interviews.

Double Vision RT, Charlotte, North Carolina 2016

Manager, Global IT Operations and Compliance (February 2016 – September 2016)

Leadership and management of the information security, audit and compliance departments to ensure proper timely tracking and resolution of issues and facilitating remediation efforts so as to reduce risk.

Liaised with the audit, project management and business analyst teams to integrate Information Security Governance into the planning, development and execution of policy standards.

Trained and mentored new hires. Leading of weekly meetings to discuss status updates.

Generated reports on monitoring risk factors, compliance, quality of business systems, including disaster recovery plans regarding security.

Wells Fargo Securities, Charlotte, North Carolina 2015

Sr. Business Analyst, Consultant (October 2015 – December 2015)

Updated and maintained over 65 external vendor applications to ensure active employees had system access.

Created and updated technical and business requirements to set up remote access system automation for the Capital Markets Credit Risk Operations department.

Followed the Dodd-Frank Act and Basel III processes to understand and adhere to regulatory requirements necessary for closure.

Worked closely with the Compliance and AML departments to assess and mitigate risk of external applications of employees ensuring ongoing compliance.

Facilitated meetings with developers, management and team members to explain business processes.

Bank of America, Charlotte, North Carolina 2015

IT Business Analyst II, Consultant (December 2014 - May 2015)

Provided technical and data analytical support to Information Architects, Developers and Programmers for implementation and modification within the IT Strategy and Architecture department.

Created documentation to explain the Strategy and Architecture business processes such as manuals, data modeling, work flows, spreadsheets and PowerPoint documents and loaded them into the SharePoint site.

Created, managed and maintained the Strategy and Architecture SharePoint site by keeping documents up to date and within department guidelines.

Liaised between external vendors, business units and internal software development teams to gather and explain metadata, create documentation to explain data lineage, including relationships between different data. Compiled and created PowerPoint, Visio, Excel and Word documents and led presentations.

TIAA-CREF, Charlotte, North Carolina

IT Business Analyst, Consultant (January 2014 - October 2014) 2014

Responsible for redesigning the Service Now Service Catalog to enable user-friendly access to end users and to improve the overall experience. Used the Agile methodology to analyze business processes.

Created and prepared requirements for the Service Catalog by conducting interviews, document analysis,

requirements workshops, Qualtrics surveys, business process descriptions, use case, business analysis and workflow analysis. Used MS Excel, MS Access and MS Project to gather data and prepare business requirements.

Proactively communicated with management, systems analysts and developers in the IT Integration and Production

Services department to analyze information, technical and functional requirements and delivering business

requirement documents.

Recognized strategic implications of problems and issues with the Service Catalog and generation of alternative ideas and solutions.

Assisted in developing initiatives on process/workflow improvements and program/policy changes.

Lead meetings to communicate strategic initiatives to explain effective ways to streamline processes that will increase efficiencies as a result of redesigning the Service Catalog.

CAPITAL ONE FINANCIAL, Glen Allen, Virginia 2013

Sr. Data Analyst, Consultant (May 2013 - December 2013)

Created, prepared, manipulated data and ran reports using Excel, Access and SQL to show the degree of risk

involved in extending credit and lending money.

Analyzed data trends using the Agile methodology, data models, Metadata and delivery of metrics from the sales and marketing departments to evaluate risk, trends and best practices to increase business with both existing and potential consumers.

Worked with business analysts and project managers to analyze and evaluate levels of expectations to credit standards and come up with recommendations to improve existing processes and new processes resulting based on customer needs.

Used MS Excel and MS PowerPoint to give presentations to management on a semi-monthly and monthly basis.

Generated financial ratios to evaluate customers' financial status to provide recommendations based on earnings, payment histories, assets and purchase activity.

Analyzed and researched credit data and financial statements for existing and potential customers who requested loan modifications to ensure compliance with internal risk guidelines.

WELLS FARGO ADVISORS, Glen Allen, Virginia 2005 - 2013

Business Analyst, Credit/Margin Department (April 2009 - May 2013)

Developed strategic performance metrics, data modeling and scorecard reporting. Synthesized data from multiple sources to test and analyze for various operations departments so as to provide accurate informed decision making using both Waterfall (SDLC) and Agile methodologies.

Gathered, prepared and manipulated / ran reports of data using UAT, Excel, Access and SQL to ensure that the final business solutions met both functional and technical requirements to support the business needs on a weekly, monthly and quarterly basis.

Supported projects as assigned to manage impacts to existing processes and also aided in the development of new processes resulting from these projects.

Collaborated closely with fellow business analysts, project managers, the IT department and management to find ways to increase efficiencies and enhance processes through metrics and quality performance resulting in a 46% improvement in these processes.

Facilitated and presented monthly reports to all levels of management to explain effective ways to enhance processes that would streamline processes and increase efficiencies.

Performed ad hoc functions to analyze critical financial analysis of clients' margin brokerage accounts to make sure they were in compliance with the firm, Federal Reserve and NYSE.

Performed cash transactions such as money transfers via ACH and Fed Wire for receipt to cover equities in the required timeframes so as to prevent any account violations.

Worked with the Mutual Funds, Options Desk, IRA, Alternative Investment, ACATS (account transfer), as well as Cash Management departments to ensure that securities/equities were covered by cash and that margin (loans against securities) were sufficient to cover trades in a timely manner.

Provided compliance and AML advice to brokers to ensure quality standards, reporting, process flow analysis and procedural documentation.

Worked with the compliance and risk teams by following the AML, Dodd-Frank, Basel, Anti -Terrorist and fraud prevention processes associated with cash and securities to ensure integrity and confidentiality of brokerage transactions by brokers, their assistants and all operations associates.

Received numerous excellence first awards, shared success awards and recognition from senior and direct

management for excellent quality of work and job performance.

Business Analyst, Planning and Process Improvement,

Quality Performance Department (February 2007 - March 2009)

Maintained and optimized current scorecard capturing and dashboard reporting using six sigma, project management, Sarbanes Oxley, variance analysis and process improvement methodologies to produce tangible results.

Documented, managed and researched data trends in various operations departments to measure quality and ensure operations are streamlined and efficient in order to avoid redundancies.

Developed, tested and maintained financial auditing metrics to forecast and highlight performance for senior and high level executive leadership, identifying all facets of process issues, risk issues and resolution plans through data modeling, data lineage and presentations.

Presentation of reports and operational metrics to Business Analysts and Project Managers to discuss enhancements and modifications with regards to manual and automated testing methodologies.

Gathered and wrote business requirements, created Business Agility Models, and applied User Acceptance Testing plans to test, define and create new key processing metrics for the Wachovia Securities and A G Edwards integration. Detailed use of Excel, Access and SQL programs.

Applied Critical-To-Quality (CTQ) measures to increase efficiencies in department processes, resulting in a 48% reduction in processing times.

Advanced use of MS Office programs with an emphasis in Excel, Access, PowerPoint, Project and Visio to run and test metrics in various BSG (Business Service Group) departments to ensure departments are working

efficiently. Worked with the IT department to create LLD and HLD documents for the written business requirements.

Exceptional analytical, presentation and communication skills. Asked questions to department heads during meetings about the expectations of their departments and provided written and verbal tangible solutions to determine ways to increase efficiencies and reduce redundancies.

Researched data to make sure that the department adhered to AML and compliance regulatory and governance procedures.

Received numerous excellence first awards, shared success awards and recognition from senior and direct management for excellent quality of work and job performance.

Previous Roles

Finance Analyst, Tax Reporting Department (March 2006 - March 2008)

Credit/Margin Operations Analyst, Credit/Margin Department (February 2005 - March 2006)


Business Analysis, Agile and Waterfall (SDLC) methodologies, Salesforce, data analysis, data mapping and data lineage documentation, Six Sigma methodologies, process control, process improvement, Service Now, process architecture, Sarbanes Oxley Compliance, Balance Scorecard, SQL, SAS, UAT, flow diagrams, root cause analysis and Business Agility Models.

GAAP, federal and state exchange regulations, e-OSCAR, QuickBooks, PeachTree, General Ledger entries.

Proficiency in MS Office Suite, MS Visio, MS Project, LLD and HLD documentation.


MBA, International Business, Strayer University, Glen Allen, VA June 2013

B.B.A, Finance, Strayer University, Glen Allen, VA June 2009 Summa Cum Laude

A.S., Business Administration, May 2004

J. Sargeant Reynolds Community College, Richmond, VA


Salesforce Capital Markets

AML & Compliance Software Dev. Life Cycle (SDLC) Financial Statements and Analysis

Business and Data Analysis Leadership Development Project Management Fundamentals

Quality Performance Risk Management Six Sigma methodologies

Enterprise Risk Management User Acceptance Testing (UAT) Sarbanes Oxley (SOX)


Lifetime Member, Alpha Chi National Honor Society, D.C. Gamma, Chapter 283, Richmond, VA 2012 - Present

Lifetime Member, Alpha Sigma Lambda National Honor Society, Iota Eta Chapter, Richmond, VA

2008 - Present

2nd VP and Secretary, Urban Financial Services Coalition, Richmond, VA Chapter. 2007 - 2013

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