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Project Coordination, Training, Management or Supervision

Gahanna, Ohio, United States
$55000 +
January 30, 2018

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John A. Jackson 614-***-****


Utilizing my training, dispatching, and management background, I form and build relationships quickly with others, allowing me to foster and develop a strong team environment. Working efficiently and effectively to be clear and concise my strong communication and leadership skills enable me to work effectively with people in all areas and levels of business. I am a fast learner, and I enjoy learning new skills and taking on new challenges. I am always looking for ways to improve myself, others, or different work processes to help the team or the customers. I have experience in dealing with difficult situations and high stress situations. I thrive under all types of situations, especially in high stress situations where I remain calm, balanced, and utilize my quick-thinking skills.


Dispatching Experience, seventeen (17) years including:

Ohio State Highway Patrol

Delaware County 911

Critical Thinking


Remaining Calm in high stress situations

Quick Learner

Field Training Dispatcher

Fostering strong relationships with all units I work with, including external agencies

Monitoring all units, responding to their needs, and working efficiently through the totality of the situation

Answering 911 emergency and non- emergency calls

Multiple software programs for CAD, LEADS, NCIC, RMS, LMS, PeopleSoft, BIWeb,

Emergency Operations, seventeen years (17) experience with Delaware County EMA and with State EOC active events:

Worked alongside other Delaware County agencies during Natural Gas emergency while with Delaware Co 911 in 1999

Worked as OSHP Liaison during Winter storm and flooding event in State EOC as a Dispatcher Supervisor in December of 2004, and have helped with gathering information and updates for other EOC activations while working in the OSHP Comm Center.

Trained as a member of Community Emergency Response Team

Trained as a member of Damage Assessment Team for State EMA.

Management/Supervisory Experience, eleven (11) years including:

Supervising dispatchers within a Dispatch Center

Front of the House Supervisor of Damon’s in Delaware

Head Clubhouse Events Coordinator (CEC) of Damon’s in Delaware and also Mill Run

Corporate CEC Opener of new stores: Worked on the opening of new restaurants in New York, Ohio, and Michigan

District CEC for Damon’s Franchise in Michigan

District site evaluations/inspections

7 years of supervisory experience with Ohio State Highway Patrol

Training new employees

Employee evaluations, processing and approval of requests for leave

Training/Development/Mentoring, twenty-one (21) years including:

Field Training Dispatcher for Ohio State Highway Patrol

CAD Specialist – Responsible for teaching Computer Aided Dispatch (CAD) and Radio Training

Trained new CAD Specialists

Provided dispatcher performance audits, analyzed the information and then performed specialized one-on-one trainings

Developed Dispatcher In-Service training

Developed PowerPoints and other teaching materials

Trainer in all front of the house aspects at Damon’s

Performed detailed customer service training, “how to exceed expectations”

Personal Security/Event Security, ten (10) years including:

Dignitary protection – I was on the Presidential Security detail for Mexico’s President Fox at Columbus Crew Stadium,

Artist escorts and personal security – Many artists performing at Nationwide, Crew Stadium, Ohio Stadium

Crowd Management – Handling and managing large amounts of people in confined spaces or during high profile events i.e. OSU Football Games, Indianapolis Colts NFL Games, NFL Playoff Games, NHL Games

Customer service – assistance of guests at venues

Bag checks at entrances of venues, as well as pat-down searches and the use of hand-held metal detectors.

Creating and maintaining a safe environment for both guests and artists. I have also provided surveillance during venues watching crowds for unwanted behaviors.

I have worked at many high-profile positions during this time, including in the OSU Football Recruit room and Locker Room, Nationwide Arena, Crew Stadium. I have also escorted on-field Sideline Camera personnel for NFL football games in Indianapolis and Roaming Camera Personnel for WWE Wrestling events

Food Service Experience ten (10) years

HODCO Food Systems:

Worked with new and existing customers to promote Chester Fried Chicken

Trained new clients on our system

Handled in-store (Site) inspections

Identified areas of improvement in training and marketing

Responsible for maintaining proper inventory

Provided merchandising for new and existing customers

Helped to develop menu boards with customers, as well as other marketing materials and sales promotions

Maintained client list and assisted with deliveries and with order packing in warehouse

Organized our participation in multiple trade shows, including registering, getting all necessary resources in our booth, getting our menu together, getting all necessary tools and equipment, packing of the truck and unloading at the show.

Presented our food items and performed demonstrations of our equipment.

Budget compliance for in-house wares, events, and Trade Shows.

Loaded trucks for delivery of in-house made products, Giles Food Service Equipment using Macola Software for shipping paperwork

Damon’s Restaurants

Started as a host, quickly transitioning to clubhouse events coordinator, running all aspects of marketing and sports programming.

Opened new stores in Ohio, Michigan, and New York.

Front of the House Supervisor (FOH supervisor), running all operations for shifts during the week from hiring and training, as well assisting kitchen management, and above all providing the very best in customer relations.

Responsible for hiring and training of new clubhouse events personnel as part of a franchise group for in Michigan

Performed site inspections while in Michigan

Performed Analysis for sports programming for franchise in Michigan

Performed sales and advertising for Damon’s as well as helped to coordinate events at locations in and around Flint, Michigan.

Trained servers and bartenders for 4 years

Project management including budget reconciliation for the sports programing of Damon’s in Columbus, and in Michigan total of 4 years’ experience

Project management/business analyst experience:

Ran the Sports programing and budget for multiple Damon’s Restaurants in Michigan 1996-1997

Worked alongside other CAD specialists for the Ohio MARCS Radio and CAD system from 2005-2011

Construction and Building Experience

Delaware EYG – Work Camp 1991, 1992

Habitat for Humanity – Delaware County 1991,1992

Over 20 years of experience in residential remodeling and hard landscaping


FEMA - ICS 100, 200, 300, 700

Community Emergency Response Team (CERT)

State Emergency Response Team/Damage Assessment (State ERT)

Haz-mat Awareness

ODOT Quick Clear

Active Shooter

Domestic Violence

Ohio LEADS and CCH

AED and CPR (American Heart Association)

Basic First Aid

Previously SafeServe Certified (2000-2001)



New York Life Insurance July 2017 – Present, Columbus, Ohio


Ohio State Highway Patrol May 2012 – July 2017, Columbus, Ohio

CAD Specialist

Ohio State Highway Patrol May 2005 – May 2012, Columbus, Ohio

Security Officer

Contemporary Services Corporation-CSC August 2004 – December 2015, Columbus, Ohio

Dispatch Supervisor

Ohio State Highway Patrol October 2004 – May 2005, Columbus, Ohio


Ohio State Highway Patrol March 2002 – October 2004, Delaware, Ohio


HODCO Food Systems September 2000 – August 2001, Columbus, Ohio

911 Dispatcher

Delaware County 911 September 1998 – September 2000, Delaware, Ohio

FOH Supervisor, Corporate Store Opener, Trainer, CEC, District CEC

Damon’s Restaurants August 1993 – August 1998, Columbus, Ohio, and Grand Blanc, Michigan


Columbus State Community College

Attended 2002-2004

Criminal Justice Administration

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