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Project Manager

Indianapolis, Indiana, United States
January 26, 2018

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**** ****** **** *****

Indianapolis, IN 46268

317-***-**** cell

317-***-**** home

Local to Indianapolis, Senior Analyst Professional, Six Sigma Certified – Black Belt

Very process driven, proven with the ability to anticipate issues and create workflow processes, streamline operations, resolve concerns and improve efficiency

14 years of combined experience in Business Analyst and Project Management roles with strong healthcare industry experience, and specific Medicaid experience at ANTHEM and Indiana Department of Child Services, space and airborne systems, education, pharmaceutical and utility.


Organized and goal-oriented, with more than seven years’ experience in consulting, analysis, project management and a strong customer focus.

Analytical problem-solver, able to anticipate issues and create workflow process, streamline operations, resolve concerns and improve efficiency.

Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.

Computer skills include: Data transfer- ETL, MS Word, Excel, Access, MS Project, Publisher, PowerPoint, Crystal Reports, Wiki, PeopleSoft, SAP, BW,, Clarizen, SharePoint, Gantt Charts, Application Life Management, rLink, TFS, Visual Studio, Enterprise Architect, EVMS, Trello (Kanban board) – Agile Software, Top Team Analyst, SAP MDG, Quadrate,

Master Data Governance – Supply Chain Management/Material Management/SAP

Six Sigma Certified – Black Belt

Completion of 35 hours of Project Management Training Class – SSI Logic


Siemens/CDI Corporation, Plainfield, IN (Contract)

08/2017 – 03/2018

Business Process Engineer Specialist 3

Objective: SAP Integration – MDG for Supply Chain Management

Obtained detailed experience in the SAP technology and the business processes that support inventory management, including material master management.

Proactively and provided forward thinking with respect to using various SAP to help improve the user experience

Became an advocate for SAP at global, regional and local level to communicate standards and expectations. As well as providing business priorities and representation of requirements within SAP.

Led, ran and performed day to day operations, enhancements and projects. With understanding business impact, quantifying resources, and evaluating/recommended technical options.

Partnered with the business in assessing and defining requirements. Spear- headed the development of business cases and system solutions.

Presented process improvements to drive business process optimization

Influence partner organizations to manage and prioritize incidents, system changes and projects.

Partnered with third party providers to accomplish delivery of day to day operations, enhancements and projects. This included: service level management, resource evaluations, escalations of system issues and oversight of the change management processes.

Anthem/CareSource Smart IT, Indianapolis, IN (Contract)

01/2017 -May 2017

Execution Lead/SR. BA – using Excel, SharePoint, data warehouse, Teradata SQL, Facets, data mapping

Objective: Conduct BA responsibilities and track, monitor, manage internal Anthem project, Vendor projects, data requests and implement dashboard projects for reporting.

Manage the Supplier resources based on volume, work requests and forecast model changes.

Communicate work status, barriers to the assigned deliverables on weekly basis to senior management.

Establish, implement, and refine work intake process for report requests, project and data analysis.

Develop forecasts, reports for workload, resources and assigned deliverables to senior management.

Participant in prioritizing projects for Anthem, Smart IT

Conducted data mapping for CareSource

Roche Diagnostics, Fishers, IN (Contract)

09/2016 - 11/2016

Project Mgr. Coordinator/SR. BA - using Google Docs, WebEx, SAP, IVR Convergys,, Excel, ProWand

Objective: Implement IVR Convergys for Technical Support Service - CSC

Collaborate with project team and leadership regarding facilitating issues and risk management.

Assist with the implementation of business management processes and tools.

Elicit Requirements, Communication Plans, Business Plans, Risk Management Plan

Submit and generate governance documentation and committee updates.

Establish, maintain information into Roche repository site

Identify and mitigate project risks

Prioritize tasks

Implement, manage, document and monitor UAT.

Create project metrics for senior management review.

Utilize project management methodology

Result: Successfully implement Convergys IVR phone system for Technical Support Service - CSC (Canada/U.S.)

Covance, Indianapolis, IN (Contract)

01/2015 – 07/2016

Sr. Business Analyst – using Microsoft Excel, IBM ReqPro, Visio, TFS, SharePoint, Top Team Analyst, HP ALM

Objective: Facilitate Business Process Improvement

Analyze, document all business processes and functions

Manage requirement developments through elicitation and analysis

Verify requirement specifications, multiple level specifications

Create viable specifications including acceptance criteria.

Promoted to Data Warehouse Project – Data Transfer and Insulator – Clinical Trials

Manage schedule, budget, scope and resources for clinical research projects

Conduct QC/QA electronic system compliance computer validation in GLP/GMP environment

Interact effectively with Lab teams located in Geneva, Singapore and United Kingdom.

Work with lab environments in CRO industry

Manage requirements using IBM ReqPro Software

Implement SDLC and IT processes

Review, Write, Document Test Summary Reports

Backup for Requirements Manager

Manage Configuration Change Management Process and create Weekly Metrics

Maintain and list all Functional Requirement and System changes to ensure traceability

Communicate effectively with Workflow leads, Project Managers and Stakeholders regarding releases, scopes, processes and measurements.

Provide detailed documentation for IT Quality Review, Functional Requirement Specifications, User Requirement Specifications, Non-Functional Specifications and Requirement Traceability Matrix

Hewlett-Packard - Indianapolis, IN (Contract)

03/2014 – 11/2014

Sr. Business Analyst/Asst. Project Mgr., used MS Project, ALM, Visio, Excel, SharePoint, and PeopleSoft

Objective: Implement Interchange software and operations manual

Gather, elicit requirements, and manage change requests and configuration change management process.

Coached and mentored team members

Conducted project status meetings

Developed training meetings, tools and plans

Designed and implemented project tools needed for training

Defined recommendations

Scheduled implementation dates, project close, transfer, and service warranty period.

Service Level Agreements for Vendor Partners

Defined project success criteria

Result: Successfully implemented client training process for Interchange Software. Deployed software within integration within budget and 3 months ahead of schedule.

Anthem Blue Cross – Indianapolis, IN (Contract)

04/2013 – 12/2013

Sr. Project Coordinator/Sr. Project Analyst, used Hyperion, MS Project, PeopleSoft, Excel, Visio

Objective: Create and implement tools for improving Billing and Enrollment Process

Planned, designed and management of process improvement used Six Sigma Lean

Initiated process developments and to improve workflow and streamline project completion.

Conducted research and analysis of department and policy issues. Maintained strong commitment of accuracy, detail, confidentiality and timeliness of completion.

Utilized Waterfall Methodology

Conducted UAT Testing

Created and provide gap analysis, SWOT analysis and Opportunity Matrix for client and PM

Coordinated Requirements

Developed traceability and project information using SharePoint

Result: Successfully implemented a database system and process for Anthem’s Billing and Enrollment process. Increased production by 60% and increased collection revenue by $250,000 from State of Indiana.

VMS – Indianapolis, IN (Contract)

10/2012 – 03/2013

Sr. BA/ Assistant Project Manager – Used Excel, Visio, TFS, Change Requests

Objective: Develop a Governance and Compliance User Interface for Pharmaceutical companies

Developed Disaster Recovery plan/Documentation

Developed Service Level Agreement for Vendors

Analyzed documents and processes to establish problem areas

Secured project tools needed

Designed training matrix

Managed project scope, budget and resources.

Provided Affinity Analysis, Project reporting, Financial Reporting for PMO.

Result: Successfully implemented and integrated software 1.2 million dollar project for Roche clinic professionals and physicians. Completed project within time constraint and budget allocated. Web design was rated by Roche to be one of the best user interfaces for all 6,000 end users at Roche.

DCS – Quality Management – Indianapolis, IN (Contract) 04/2012 – 09/2012

Sr. BA/Project Manager – used Excel, MS Word, Visio, IBM ReqPro, SharePoint, PeopleSoft, MiniTab

Objective: Develop a Governance and Compliance Process for the Indiana State DCS department

Defined Quality Analysis for compliance regarding SDLC and state projects using Waterfall Methodology

Established and managed Standard Operating Procedures, policies for new Quality Management Dept.

Developed and conducted Quality Analysis Process, Reports for governance on to Sarbanes- Oxley

Directed quality team for auditing artifacts

Conducted Meetings with State of Indiana and project sponsors

Directed develop teams to ensure policies and procedures were in place for governance policies.

Created 3 point estimate templates, SOP’s, Gap Analysis Template and Quality Management for PMO

Coordinated business and IT department document storage for requirements, documentation

needs and policies.

Utilized SharePoint for project documentation, project management and tracking.

Result: Successfully developed and implemented Governance and Compliance Process approved by Sarbanes Oxley and Deloitte. First department to successfully utilized InVest Methodology for IT department and PMO. Successfully passed audit with 97% audit score.

Raytheon, Edison, Northrup Grumman, Toyota, Plant CML – Southern California


Sr. BA/ Project Manager- -using EVMS, SAP, BW, MS Excel, Performance Metrics, MS Project,

Objective: Assist Deloitte with SAP implementation in aerospace, engineering, utilities and complex database project.

Spearheaded and directed implementation of Financial Dashboard for aerospace financial analysts

Conducted Financial Analysis for aerospace and engineering. Created weekly labor utilization, financial and supply chain reports.

Directed special projects for utility company implementing SAP software, utilized UAT testing

Managed special project for automotive industry implementing nationwide retention/recall dashboard for national office – customer service

Managed complex database project for improving process enrollment processes for existing graduate and undergraduate and IV-E Grant database for one of the largest colleges in Southern California.

Managed and directed HIPAA training. Met consistently with stakeholders and senior management for compliance training.

Utilized SAP and directed technical team in developing strategy for data mapping of modules of legacy, cost elements, hierarchies, parent/child relationship modules within SAP and Business Warehouse.

Utilized Waterfall, Six Sigma and Agile Methodology

Provided Marketing and Sales forecast for Chief Financial Officer – forecast for North America and France using

Result: Successfully completed all SAP projects within timeline and budget constraint using Six Sigma Methodology and Agile. Met all government requirements and compliance with a 95% passing score.


DeVry University, Long Beach, CA

Major: – Business Administration/Accounting - Six Sigma Certified – Black Belt

PMI – Project Management Training – SSI Logic

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