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data entry/customer service/medical receptionist

Tallahassee, Florida, United States
January 24, 2018

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Mona Wright

*** ********* **.

Tallahassee, FL


January 22, 2018

Kelly's Services

Re: Data Entry

To whom it may concern,

Iā€m interested in this opening for the data entry specialist. My past jobs include customer service and

data entry.

I'm confident in my qualifications as a data entry specialist with over twenty years in the field as well

as three years as a medical receptionist. . While I am not currently employed in this particular field at

the moment. I believe that in working in data entry and as a medical receptionist gives me a unique

perspective which I would like to utilize in order to increase performance and/or quality of service. In

short, I find that I would become more of an asset to your company through my previous experience. I

would like to continue my career in this field preferably full time and need a company that is able to

utilize what I have to offer on a regular basis. My customer service is friendly and informative. I take

pride in doing a good job and have a committed work ethic.

Your time and consideration in this application process is greatly appreciated.

Mona Wright


Mona Wright

Tallahassee, FL 32305


Objective: To obtain a challenging position in a company that will enable me to utilize my excellent data

entry and customer service skills.

Education: High School Diploma, Tallahassee, FL 1994

One Loan Place-Tallahassee, FL.

Sales Representative December 2015-June 2016

Responsible for answering inbound calls and making outbound calls, assisting customers with credit

repair, credit scores, potential lenders and follow up with customers when needed. If the customer was

approved for a loan or any other options we would get commission off of any conversions that were

made by the customer. The main objective was to help them get a better understanding of how the

credit score played the main role in getting approved with better interest rates and how much you could

get approved for.

Tallahassee Memorial Hospital

Office Coordinator

September 2011-September 2012

The daily duties included answering the phone, schedule appointments, verify insurance, collect

copayments, check patients in/out and assist with follow up appointments. Assisted with prior

authorizations for specialty doctors. I assisted with scanning the paper charts into the EMR electronic

medical records for the transition to paperless charts. The demographics were verified at time of

appointment and any corrections were made if needed. The ability to send nurses any questions,

concerns and refill request were done through the EMR. Follow up calls were made to patients to let

them know what the outcome may have been. Knowledge of Allscripts and Centricity.

Tallahassee Primary Care Associates-Tallahassee, FL

Medical Receptionist May 2009-August 2021

Duties were to answer the phone, schedule appointments, check patients in and out, verify insurance,

collect copayments and assist patients with any follow up appointments needed. At the time of check in

the patients demographics would be verified and any corrections would be made. The residency

program had so many doctors that we would shift positions on a weekly basis so all of us had training

at each position.

Affiliated Computer Services- Tallahassee, FL

Jan. 2007-June 2007

Data Entry Processor

Assisted with the Medicaid credentialing process by critiquing the potential Medicaid providers

applications and making pertinent changes to them to be submitted for approval. When the information

was incorrect or not available the application would be sent back for corrections. Assisted with the

filing in the office and in the warehouse.

Skandia Window Fashion

Customer Service Representative

(Main Office) June 2005-June 2006

Duties and responsibilities included purchasing, accounts receivable, inventory control, resolving

customer request and complaints, coordinating with freight companies regarding damaged products,

answered and routed calls to appropriate personnel. Served as a member on the safety committee.

Skandia Window Fashion ā€“ Tallahassee, FL

Customer Service Representative

(Manufacturing) October 1997- June 2004

Assembled window fashion products, blinds etc. I was promoted within 3 months to customer service.

Assisted in end of year inventory.

Associated Land & Title

Data Entry Processor 1995-1996

Received all court documents on 35mm film from the courthouse then it would be inserted into to the

proper material. These documents included marriages, divorces, mortgages, final judgements etc. Once

the document was viewed the pertinent information would be entered into the database.

JC Penny Co, Inc ā€“

Stockroom Clerk 1993-1994

Received and handled merchandise, compared invoices to items received to assure inventory accuracy.

Each item had to be counted and the item number matched on invoice. Once the check in process was

done we then had to get the items ready to go out on the floor by folding or being hung.


Working knowledge of microsoft word, excel, fax machine, scanner, credit card machine and

answering multi-line telephone system. Words per minute typing speed of 35-40, no errors initially and

above once acquainted in position. Excellent customer service skills, gracious under fire/pressure and

have a committed work ethic. I would like to say that not wanting a job is the biggest asset I bring to

the table; I want a career.

References: Available upon request.

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