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Receptionist/ Administrative Assistant

Calgary, Alberta, Canada
January 24, 2018

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Carmen Brockbank

Phone: Home 403-***-**** Cell 403-***-****

OBJECTIVE: To obtain a position that keeps me occupied and can expand my professional skills SKILLS: - Excellent communication and people skills

- Fluently bilingual in French and English

- Intermediate level computer skills in Microsoft word, Excel, PowerPoint, Outlook and some experience with Oracle, SAP, Inspirations, Epic, Power Broker and Quicken

- Quick learner and a willingness to expand my knowledge

- Task orientated, completing work quickly and efficiently EDUCATION: 2014 Level 1 General Insurance Agent

2004 Special Education Assistant Certificate

University of Calgary

1985 Business Administration Diploma

Mount Royal College

WORK HISTORY: Receptionist/Surety Assistant

June 2012 to June 2017 Bell Davidson Insurance Brokers Ltd. a Wilson M. Beck Company

- Screening and directing telephone calls, greeting visitors, typing, photocopying, and filing

- Preparation, invoicing and processing Surety Bonds for clients

- Managed all mailings and courier pickups and deliveries

- Office supplies inventory and purchasing

- Maintaining office equipment


June 2010 to June 2012 Manpower (Honeywell Contract / Various other contract work)

- De veloped working knowledge of the Cisco Phone system, a nswered and redirected telephone call, greeted guest, distributed mail, photocopied, filed documents, maintained boardroom schedule

- Processed Bids & Proposals with the Oracle and SAP program (very basic)

- Managed the Security passes and ID program

- Administrative Support

Receptionist/Administrative Assistant

March 2007 to Jan. 2010 Advantage CKN

- Answered telephones, received guest, distributed mail, shipping and receiving, telephone troubleshooting

- Managed debits, document duplication, maintaining electronic filing system

- Worked closely with the sale Managers and Representatives, updated contracts and business reviews, prepared reports from their Maxx Traxx System; sale program, created several Power Point presentations.

School Assistant/ Special Education Assistant

Sept. 1998 to Nov. 2006 Calgary Catholic Board of Education

- Distributed and Managed the Identification Program and took care of lockers and locks

- Reception: answered telephones, greeted guest and redirected mail

- Library: laminated, catalogued books and assisted the students

- Worked closely with students within the IOP Program and the Work Study Program

- Worked closely with the teacher with teaching the fundamentals and correcting multiple choice exams

- Assisted a child with visual and hearing impairment and one with Cerebral Palsy

- Worked closely with the Speech Therapist to implement some speech and learning exercises assigned

- Prepared classroom material, typed, photocopied, and producing small work booklets for the students

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