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Project Manager

Location:
Hutchinson, Minnesota, 55350, United States
Posted:
January 22, 2018

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PHONE: 612-***-**** ac34zy@r.postjobfree.com

Multifaceted technical expert with a track record of innovation and success.

Highly accomplished technology program manager and project professional with more than 20 years of broad experience and expertise in building and directing all aspects of project development; including, infrastructure, software, full-project lifecycle from conception, implementation, support, depreciation and disposal. Achievements in improving the quality of programs, workflow, productivity, design, standards and programming efficiency.

Summary of Qualifications

Project Management

Currently studying for PMP Certification.

Ascertain the strategic approach and techniques required for project completion.

Estimating, forecasting, managing, tracking and reporting project progress and costs.

Identify and manage issues, risks, budget, and scope changes to ensure timeliness and excellence in solution delivery.

Ensure project adherence to established project methodologies and standards.

Develop project charter, resource plans and assignments, risk assessments, checkpoint reviews, support and implementation plan along with other deliverables as the project requires.

Develop and maintain communication between teams and stakeholders.

Identify, obtain and ensure availability of adequate resources needed for project as well as motivating and managing their efforts.

Coordinate completion of project objectives, such as procurement, quality planning, service level agreements and customer training.

Resolve issues in a timely manner; when appropriate, escalate problems and issues to stakeholders and sponsor to ensure the project’s success.

Drive continuous improvement of business and IT processes.

Manage vendor relationships according to contract terms and conditions.

Knowledge, Skills & Abilities:

Ability to coach and develop cohesive teams to maximize project efficiency and responsiveness.

Results-oriented leader who builds and maintains strong alliances and drives projects to successful completion.

Strong strategic planning, consulting and customer-service skills.

Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

Proficient in Agile, Waterfall and System Development Life Cycle (SDLC) and Citrix methodologies.

Professional Experience

Project Manager 2011–2017

Delta Air Lines Global Services, Minneapolis, MN

Managed large-scale IT projects and provided direction and leadership to project team members to ensure project deliverables are met to produce committed business results for Delta Airlines’ airports and offices around the world.

Facilitated the involvement of all key stakeholders in requirements and planning process.

Collaborated with business partners and project team to prioritize requirements and determine their roles and responsibilities to execute delivery.

Developed and executed overall project schedule, tasks, duration, dependencies and resource assignments.

Controlled and tracked changes to scope, time, cost, quality, issues and risk management.

Managed completion of project objective, such as procurement, quality planning, service level agreements and customer training.

Ensured product quality deliverables; such as, functional specifications, logical and physical data design, solution and detailed design, test plans and completed solution.

Oversaw the successful completion of the technical operation systems Infrastructure integration project which involved moving 700 people/computers from Minneapolis to Atlanta office.

Managed the integration and relocation of MLT Vacations IT Department to the headquarters in Atlanta, GA. Ensured the functionality of 70 virtual sales and reservations associates with successful completion delivered before due date.

Managed and completed project necessitating the airport authorities’ compliance of cross-compatibility with all other airlines’ software on common kiosk. Required upgrading kiosk software all over the world and working with local airport authorities and communicating with different languages spoken. Project deliverables: loading, testing, troubleshooting, documenting and implementing live software and testing.

Developed solution design that encompassed entire project scope and secure all required approvals.

Futures Trader 2006–2010

Self Employed, Phoenix, AZ

Trading Palladium and Oil contracts on the Chicago Mercantile Exchange

Researched and mastered the interpretation of Japanese candles to determine trends and patterns.

Designed tested and implemented daily, weekly and monthly trading plans.

Tracked automobile forecast and actuals to understand demand for Palladium.

Professional Experience (cont.)

Founder and Strategic Account Manager 1999–2006

Enterprise Technology Services, Phoenix, AZ http://www.etechservices.com/

Managed multiple high-visibility accounts, programs, and projects for a provider of IT infrastructure services to businesses throughout Arizona; clients included: Arizona Public Service, Discount Tire, Banner Health, Bank One and ISM Institute for Supply Management.

Delivered business lifecycle support for nuclear plant, power transmission line facilities, data centers and substations throughout Arizona.

Supervised more than 68 IT professionals, including network engineers, technicians, and sales/support staff for multiple service programs.

Trained and mentored inside sales representatives to achieve sales goals.

Analyzed clients’ business environments and operational requirements; mapped out resources and solutions.

Documented timelines and met business unit’s goals.

Implemented senior-level expertise in negotiating purchases and developing supply chain policies/procedures.

Managed project financials; including budgeting, forecasting and actuals tracking.

Support RFP and contract management processes.

Senior Project Program Manager 1995–1998

MicroAge, Phoenix, AZ

Managed a $14 million Healthcare account for a technology services company.

Focused on assisting organizations with the selection, sourcing, and service of information technology.

Managed more than 30 IT professionals, including network engineers, technicians, and sales/support staff for multiple service and infrastructure programs.

Interacted with senior-level executives to ensure completion and timeliness of all project deliverables.

Lead teams to achieve approved project scope, developed strategic sequencing and detailed milestone schedules, project-level cost tracking and reconciliation

Developed cohesiveness between company and clients’ employees, vendors to ensure a seamless, team environment. Also integrated a continuous partnership with help desk team providing productivity enhancements between coordinating departments.

Collaborated with business units and end users to ensure accuracy and efficiencies were on target.

Education and Credentials

Baillie School of Broadcasting – Denver, CO; Associate’s Degree in Broadcast Communication

Paradise Valley Community College – Phoenix, AZ; Linux Administration & Spanish



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