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Director Operations, Technology, and Supply Chain

Houston, Texas, 77077, United States
January 22, 2018

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Jesse P. Gonzales

Address: ***** ********* ****, *******, ***** 77077

Phone: 281-***-****


Qualifications Profile

Goal-driven, innovative, and dynamic professional, with broad-based experience in information technology, operations management,

business process reengineering, and customer service. Display proven track of record in managing and completing various

multimillion-dollars projects while ensuring on-time and under budget delivery. Possess outstanding ability to make sound decisions

during critical situations through application of industry best practices and principles in adherence to regulatory requirements.

Exhibit competencies in leading and guiding cross-functional teams toward the completion of organizational goals and objectives.

Demonstrate effectiveness in anticipating and understanding customer-specific needs, while fostering productive business

relationships to ensure seamless business transaction.

Areas of Expertise

Staff Training and Development Strategic Planning and Implementation Contract Negotiation Project Management

Preventive and Predictive Maintenance Technology Solution Cost Reduction and Savings

Continuous Process Improvement Policy and Procedures Creation System Configurations and Optimization

Product Life Cycle Management Problem Resolution and Incident Management

Professional Experience

Sysco Corporation, Houston, TX (1998–2017)

Director, Operations Performance and Enterprise Asset Management and Support 2013–2017

Guided a unique team in providing assistance on company’s operations with innovative solutions, costs reduction, efficiency and

productivity improvement through Microsoft Power BI and Analytics as well as system support and training; involving material

handling, facilities, production, and beverage for 191 locations throughout the Americas and Europe

Collaborated with business groups, IT professionals, and partners in formulating solutions through existing and new technology to

convert business needs to IT investments

Performed detailed documentation on contract and vendor compliance through indirect sourcing cost analysis, dashboards, and

scorecards using Excel, Tableau, and SharePoint

Conducted maintenance and labor analytics, reports generation, and cause mapping to determine overall effectiveness of preventive

and predictive maintenance programs, asset utilization, and cost assessment of operations labor and materials

Notable Accomplishment:

Received recognition as a leader with the most engaged and productive associates in department, as well as 90% overall ratings in

2015 and 2016

Contributed insights toward cellular data cost reduction through enterprise Wi-Fi for corporate-owned devices with potential

savings worth millions

Senior Manager, Asset Services 2012–2013

Served as the business owner and support manager of automated fuel management system to more than 96 fuel locations

Directed Project and Diverse Resource teams, fleet managers, fuel equipment engineers, IT groups, executives, local and state

governments, and overseas developers in India and Israel on Microsoft Windows, Microsoft SQL Server 2008, and software requirements

specification (SRS)

Presided over several executive and technical meetings with Microsoft, Mansfield Oil Company, City of Houston, Houston Independent

School District (HISD), and Gilbarco Veeder-Root

Managed the selection of SAP Maintenance Portal for optimization of NetWeaver

Notable Accomplishment:

Led the creation and standardization of company’s indirect material and vendor structure by utilizing SAP and industry best

practices, which enabled the business case for indirect sourcing and asset utilization

SAP Solution Manager Integration Lead, Architecture Group 2009–2012

Rendered support in designing SAP business processes through SAP Solution Manager and Deloitte tool

Worked closely with business and IT professionals in determining the integration points of applications

Held responsibility in creating presentations for management, consultants, and other teams; administering RFP for bolt-on

applications; and overseeing the selection process including writing proposals for fuel management system and SAP

Service Desk Manager 2005–2009

Generated strategic IT service management (ITSM) roadmap for providing support and services based on information technology

infrastructure library (ITIL) and Microsoft Operations Framework (MOF) with emphasis on business pain points, downtime, and service


Facilitated training sessions of managers and senior executives on IT best practices, which received acceptance and funds from

chief information officer (CIO), assistant vice presidents, and senior directors

Brokered and obtained the services of Information Technology Senior Management Forum (ITSMF) organizations and CIO of Philips

Lighting to collaborate with company’s executives on importance of standards and methodology

Oversaw the centralization of logical access for Active Directory, Unix, AS400, and Mainframe environments in less than 2 years

with more than 15,000 users on each environment

Controlled $3.5M budget with no significant increase on expenditure for three years

Provided oversight to 44 fulltime, remote, non-exempt, and exempt employees and contractors

Notable Accomplishments:

Executed the first core IT processes for incident management on major incidents, which significantly reduced business downtime and

increased customer satisfaction

Played a vital role in the following initiatives:

Reduction of cost per call from $26 to $15

Increase of first call resolution from 38% to 73%

Decrease of customer call wait times from 2 minutes to 43 seconds, as well as call abandon times from 30% to 5%

Pioneered the development and implementation of electronic approval process in handling logical access requests by using current

technological investments, which resulted in no audit or Sarbanes–Oxley Act (SOX) deficiencies for three consecutive years

Initiated the establishment of the first remote worker program, which produced $344K savings on building infrastructure costs

Earlier Positions Held:

IT Enterprise Architect

IT Security Analyst

Senior LAN Administrator


Coursework in General Chemistry

University of Houston, Houston, TX

Coursework in Biology

San Jacinto College, Houston, TX


Volunteer Knights of Columbus – St. Rose of Lima Church

Contributing Member and Volunteer Houston Museum of Natural Science (HMNS)

United Way Contributor Executive Status

Fundraiser Chairman BSA High Adventure Funds

Awards and Honors

Cost Innovation Award, 2017

Top 75 Gallup’s Managers with Engaged Employees Nationwide Survey

Future Leader Recognition from Gallup: Great Manager Program Strength Finders

Going Above and Beyond Award

Dale Carnegie Graduate and Coach Award

Projects Handled

Project Name: Hydrogen Fuel and Cells Project 2017

Role: Project Owner

Software Used: Plug Power

Objective: Interpretation of feasibility of continuation of hydrogen fuel on material handling fleet

Successfully produced 450K cost avoidance savings through effective negotiation of contracts

Project Name: Fuel Management Labor and Time Savings 2017

Role: Project Owner and Manager

Software Used: Radio-frequency Identification (RFID), SQL, and Tableau Software

Objective: Automation of transactions and report on efficiency savings

Accomplished cost avoidance of 1.6M in labor cost and time to fuel using fueling automation

Sysco Corporation, Location

Project Name: Internet of Things (IoT) Project 2017

Role: Project Owner and Manager

Software Used: Microsoft Azure and SQL

Objective: Observation of the temperature of company’s refrigeration trailer fleet to ensure compliance with the new Food Safety

Modernization Act (FSMA) regulation

Developed IoT roadmap for cost mitigation, productivity growth, labor reduction, and tasks automation, as well as progress to more

reliability centered maintenance organization

Project Name: Operations Overtime and Right Staffing Project 2016

Role: Project Owner and Manager

Software Used: Microsoft Azure and SQL

Objective: Tracking of overtime and calculation of right staffing needs in accordance with hours worked and equipment ratios

Facilitated the reduction of overtime by 5%

Project Name: SAP Plant Maintenance Replacement Project 2016

Role: Project Owner

Software Used: Dematic Enterprise Asset Management (EAM) System, Computerized Maintenance Management System (CMMS), Microsoft

Azure, SQL, Microsoft Power BI, Microsoft Windows Tablets, and Tableau Software

Objective: Development of capital budget planning tool for finance and fleet cost curve analysis component for fleet purchasing, as

well as overall logical design for future integration

Provide a direct replacement on SAP plant maintenance and EAM to avoid SAP licensing cost due to contract terms

Project Name: Operations Data Insight (ODI), Data Warehouse System 2012

Role: Project Owner and Manager

Software Used: Microsoft Azure, SQL, and Tableau Software

Objective: Provision of business insights on warehouse and delivery operations

Ensured compliance of company with all warehouse management system (WMS) and financial systems

Completed the single source of truth (SSOT) for operations metrics and key performance indicators (KPIs) in reporting to US

Securities and Exchange Commission (SEC)

Project Name: Accelerated SAP Maintenance Project 2009

Role: Project Manager

Software Used: SAP Plant Maintenance and EAM

Objective: Implementation of SAP Logistic modules, including PM, MM, and EAM without installing all SAP modules

Efficiently interfaced with business and IT groups for proper completion and validation of all tasks

Project Name: Remedy 7.1 Information Technology Service Management (ITSM) 2006

Role: Project Owner and Manager

Software Used: BMC Remedy

Objective: Development of service management standards to ensure alignment of service desk with organization process and procedures

for IT call center and tier support

Handled the staff certification and software module implantation for ITSM

Project Name: Identity Access Management (IAM) 2005

Role: Project Manager

Software Used: Microsoft Identity Management, SQL, Active Directory, and Exchange Server

Objective: Provision of single sign-on solution for enterprise by using Active Directory network account

Managed the server installations and integration with Active Directory and other systems

Project Name: Directory Services Integration 2002

Role: Project Manager

Software Used: Microsoft Active Directory and Exchange Server

Objective: Utilization of LDAP for entire enterprise for unified user network access

Created more than 90 domains and names for US and Canada

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