Sign in

Administrative Assistant Customer Service

San Carlos, California, United States
January 22, 2018

Contact this candidate


RICHARD M. MOTRONI 650-***-**** (c)

Summary Of Qualifications

Administrative professional with over 15 years experience including project management, correspondence, travel arrangements, scheduling, expenses, meeting notes and organizing company retreats. Recognized as a detail-oriented team player with solid organizational, multi-tasking, communication and problem-solving skills.

Computer Skills

M/S Office Suite


Web Ex


Updating websites



On Lok – San Francisco 1/2012-11/2017

Administrative Assistant III, Supported Chief Medical Officer of the Medical Staff

Successfully organized, arranged and managed meetings for three separate organizations: Medical Staff, Quality Assurance/Utilization Management and Ethics Committee. Used WebEx skills for both conference call-ins and sharing laptop screens with off-site attendees.

In charge of yearly Ethics Retreat. Responsibilities included: securing offsite meeting locations, scheduling guest speakers, creating and distributing retreat agenda and meeting logistics. Hard work, organization and attention to detail resulted in praise for efficiently run retreats.

Quickly learned how to efficiently use Ultipro to approve employee timecards as well as updating Medical Intranet and On Lok website.

For five years, successfully met the challenge of simultaneously coordinating two major projects for all eight On Lok clinics: employee flu vaccinations and participant satisfaction survey.

Other important accomplishments: collect and enter complex data for quarterly medical care reviews; updating medical and dental manuals; in-charge of newly hired physicians getting computer access, Pacelink and coding training, testing, company manuals and meetings with supervisors.

Visa – Foster City; Salesforce – San Mateo, CA (contract) 2009 – 2011

Visa (4/2009-4/2010); Saleforce (5/2010-9/2010); Visa (10/2010-10/2011)

Administrative Assistant, Supported Sr. Business Leader for Acceptance Economics (Visa)

Administrative Assistant 2, Supported Director of Global Travel/Expense (Salesforce)

One-year contract assignment for Acceptance Economics Department at Visa (which ended in April 2010) was so successful that when the position became available again in October 2010, was personally requested by the department’s Senior Business Leader to extend contract.

With no previous web training, quickly learned to create and edit web pages for company’s global travel and meetings intranet pages. Earned praise for being a fast learner and developing user friendly, high quality web pages.

Extensive research uncovered several delinquencies in expense management. Actions and diligent follow-up resulted in the vast majority of overdue expenses, some going back to 2008, getting finalized and approved.

Reviewed merchant’s eligibility for Visa’s Interchange Reimbursement programs that included Utility, Tax and Debt Repayment. In charge of managing and updating highly detailed Excel spreadsheets for all three programs.

Took command of a newly implemented tax registration program that had confused and frustrated many acquirers. Organized conference calls with major banks, explained the tax registration process, answered questions and made certain all parties understood the process.

Maritz/Cascade -Redwood City, CA 9/2007-1/2009

Administrative Assistant, Supported Vice President of Account Management and five Account Managers

Managed wide variety of high-pressure duties including: created spreadsheets for clients’ rewards catalogs, reported wide range of products available for use, proof-read catalogs, prepared monthly sales reports, accumulated customer survey results and sales orders.

Adapted quickly to all kinds of situations - was awarded with certificate of recognition as the department’s “Go-To-Guy.”

Establishedand sustained solid relationships with vendors of major companies (e.g., Callaway Golf, Weber Grill, Godiva Chocolates) resulting in obtaining top quality products and highly satisfied clients.

Played vital role in organizing “Great Gift Wrap-Up” events in Las Vegas. Knowledge on range of products and strong customer service orientation critical in each event resulted in being recognized by top management as major successes.

Various Long Term Contract Administrative Support 2003-2007

Provided Administrative support to numerous companies and organizations throughout the Bay Area.Clients included:

VISA (multiple assignments)

Electric Power Research Institute

Franklin Templeton

Fathom Online

Organized two-day conferences that involved CEOs, and VPs of various companies. Meticulous planning in covering all areas including room reservations, meals and meeting room arrangements resulted in every conference organized to be a solid success.

Set up travel arrangements for various VPs that included constantly changing flight, hotel and rental car. Worked with both in-house and outside travel agencies.

Adept in performing wide range of duties that included monthly billing, employee expenses, phone coverage, writing meeting notes, and updating calendars for Directors and VPs. Juggled various responsibilities and handled any unforeseen crisis situations made the division run efficiently.

Advanced Excel skills used effectively in researching and analyzing company's rebates and reconciliation issues for the past fiscal year. Helped a company that was a year behind to get caught up in only six weeks.

Took control in the resolution of two security information security crises. E-mailed confidential document to 400 different banks and federal credit unions, personally contacted all requestors to make certain documents and passwords were received. Solid skills in communication, organization and tracking process brought both security crises under control quickly.

Lucille Packard Children's Hospital -Palo Alto, CA 9/2002-4/2003

Administrative Assistant, supported Vice President of Pediatric TeleCenter

Served as the focal point of a constantly busy Pediatric TeleCenter. Assisted both the Director and Manager of the TeleCenter. Utilized strong knowledge of Word, Excel, Access and PowerPoint to create, revise and enhance spreadsheets, documents, correspondence, and presentations.

Education - BA, Journalism San Jose State University, CA

Contact this candidate