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Customer Service Representative

Cordova, Tennessee, United States
January 17, 2018

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Education and Training


**** *** **** *****, *******, TN 38134 H: 901-***-**** C: 901-***-**** Results-oriented Customer Service Rep with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Seasoned in conflict resolution

Strong organizational skills

Customer service expert

Adaptive team player

Energetic work attitude

Team management

Focused on customer satisfaction

Inventory control familiarity

Telephone inquiries specialist

Sharp problem solver

Opening Shift Manager Aug 2008 to Dec 2016

McDonald's - Cordova, TN

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Customer Service Representative Jan 2017 to Current TitleMax - Memphis, TN

Maintained up-to-date knowledge of store policies. Organized weekly SDS reports to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Worked under strict deadlines.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued checks for customers.

Compiled weekly SDS reports and records for store managers. Responsible for reaching out customers in a timely manner and guaranteeing high level of customer service.

Managed cash stock and inventory balances accurately. Increased sale by executing outbound calls

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Medical Assistant 2013

Concorde Career College - Memphis - Memphis, TN, United States Activities and Honors

Coursework in Health Science and Nursing

Coursework in Fire and Emergency Management

CPR certified


Human Anatomy Studies

Medicine Dosage

Clinical at Krus Internal Medicine

HOSA Treasury

Active church member

Church Announcer

Help develop Food Pantry for Families in need

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