Summary
Skills
Experience
Education and Training
CHASTINEY NOWLEY
**** *** **** *****, *******, TN 38134 H: 901-***-**** C: 901-***-**** ac32wp@r.postjobfree.com Results-oriented Customer Service Rep with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Seasoned in conflict resolution
Strong organizational skills
Customer service expert
Adaptive team player
Energetic work attitude
Team management
Focused on customer satisfaction
Inventory control familiarity
Telephone inquiries specialist
Sharp problem solver
Opening Shift Manager Aug 2008 to Dec 2016
McDonald's - Cordova, TN
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Customer Service Representative Jan 2017 to Current TitleMax - Memphis, TN
Maintained up-to-date knowledge of store policies. Organized weekly SDS reports to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Worked under strict deadlines.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued checks for customers.
Compiled weekly SDS reports and records for store managers. Responsible for reaching out customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately. Increased sale by executing outbound calls
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Medical Assistant 2013
Concorde Career College - Memphis - Memphis, TN, United States Activities and Honors
Coursework in Health Science and Nursing
Coursework in Fire and Emergency Management
CPR certified
Terminology
Human Anatomy Studies
Medicine Dosage
Clinical at Krus Internal Medicine
HOSA Treasury
Active church member
Church Announcer
Help develop Food Pantry for Families in need