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Customer Service Manager

Location:
Durham, North Carolina, 27704, United States
Posted:
January 17, 2018

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Resume:

Jodi J. Lussier

**** ****** ****

Durham, NC ****4

Telephone: 1-919-***-****

Email:ac32qi@r.postjobfree.com

Education

THORTON ACADEMY CLASS OF 1984

College prep courses major business, Pre-law

NORTH SHORE COMMUNITY COLLEGE

Early Childhood Development • ICC • Business Administration

Employment

Self Employed.

Auto Sales and Consulting in collections and Credit consolation. 2016 -

Sessoms & Rogers Law Office 2015 - 2016

Collection Representative

Windham Professionals 2014

Collections Representative

• Collection Data Calls

• Customer Service

Dunkin Donuts 2013 - 2014

General Manager

•Focused on retail & customer service. Insure that the shop that I was assigned to provide the best customer experience possible.

•Insured staff personalities were positive, professional, and friendly, their appearance was clean and organized, and all products are fresh and up to proper Dunkin Donuts standards.

•Recruited and trained responsible candidates, utilizing incentive programs and training toolbox.

•Provided all new employees with new hire orientation and training as defined by Dunkin Donuts.

Techneckes LLC 2011 - 2013

Call Center Representative

Gathered information on potential leads

Assembled and organized sales materials, reference materials, mailings

• Customer Service

• Office Support

• Communication liaison - between staff, clients, and managers. Flexibility!

• Collection Data Calls

Bob Evans 2010 - 2011

Assistant Manager

• Physical Inventory (Weekly)

• Targeted Food Cost (Every 3 Months)

• Scheduling Model (Weekly)

• Cost and Product Mix (Daily)

• Group Total and Product Mix (Cash Registers- Weekly)

• Hourly Reports (Cash Register Reports - Daily)

• Employee Meals Consumption (Weekly)

• Daily Cash Report

• Petty Cash Fund

• Bank Deposits

• Weekly Sales Reporting Form

• Wholesale Totals

• Employee Cash Handling Reports

• Time Cards Totals

VALENTINE & KEBARTAS 2007 - 2008

COLLECTIONS REPRESENTATIVE

• Collection Calls

• Legal Collection Calls

• Statements

• Preparation and mailing of customer payment letters

• Management of all files.

• Records Maintenance

• Customer Service

• Office Support

CAMBECE LAW 2006 - 2007

COLLECTIONS REPRESENTATIVE

• Collection Calls, including legal

• Preparation and mailing of customer statements and payment letters

• Records Maintenance

• Office Support

SANDEEPARORA 2001 - 2006

PROJECT MANAGER FOR RESIDENTIAL PROPERTY DEVELOPMENT

•Duties include locating properties and the purchasing process.

•Supervisor of all construction on all buildings and complete renovation of the multi-family properties.

•Contract negotiation with plumbers, electricians and maintenance crews.

•Property manager of over a hundred apartments all over Massachusetts, New Hampshire, Maine and Connecticut.

•Rental of the apartments rent collection, including legal eviction process.



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