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Engineer Customer Service

Location:
Winfield, Missouri, 63389, United States
Posted:
January 15, 2018

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* *****. **** **.

Saint. Peters, Mo.*****

636-***-****

ac31mj@r.postjobfree.com

Frank D. Lowman

Objective I worked for over 25 years as a technical writer and the company I worked for ran out of work. The list below covers many of my talents. All of my employers have told me I am a hard worker and the most knowledgeable in my job of anyone they had. I enjoyed technical writing and would like to continue in that field.

Experience Feb 2017- Present: Sams Club. Perform People Greeter function (See below).

June 2015 - Oct 2016 CLI Solutions, Tampa, FL. Developed General Support and National Support Maintenance Training Material for a State Department Contract for the Mobile Strike Force Vehicle (MSFV). Gained experience in Quicksilver Publishing software.

April-June 2015: Sams Club. Performed People Greeter function. Opened and closed store. Greet members as they enter store. Verify their membership card is appropriate for the time they arrive (only certain membership levels allowed in store before 10 AM). Inspect/verify receipts at exit door to verify everything in shopping cart is paid for. Report all discrepancies to management.

1989–Jan 2015: DRS-SSI (Was Systems & Electronics Inc. division of ESSI, E&S Corp division of ESCO, Emerson Electric Electronics and Space Division)

Publications Specialist/Training Specialist/Manufacturing Engineer/Field service Engineer

Write MIL-Spec Technical Manuals for Army and Air Force at Operation, Organization, Direct Support, and Depot levels. Produced Service Work Orders (SWO) Maintenance Work Orders (MWO), Time Compliance Technical Orders (TCTO), Technical Bulletins (TB), Manufacturing Instruction Sets (MIS).

Supervise production and illustration to coordinate customer desires, MIL-Specs, and technical content for best presentation.

Conduct customer reviews, Validations, Verifications, Log Demo’s, etc.

Prepare estimates for proposal packages.

Lead writer on AQL, MSTAR (US and Canada), F5 Radar (US, Brazil, Mexico, Taiwan), 25K Cargo loader, Knight, Armored Knight, 15 KW TQG. Involved in CTII and AWADS radars, TUNNER cargo loader, HETS trailer, US Postal Service loaders, 100/200KW TQG. Quality Awards for work on AQL (2), Knight (2), and Tunner. Commendation from US Army for Knight and 100/200 TQG programs.

Manufacturing Engineer Jan-May 1997 and Oct 97-Mar 98 in West Plains Mo. TUNNER cargo loader. TQM Quality Award for work on TUNNER.

IPPD team member - hydraulics team, TUNNER program. Assisted in Peer reviews for upgrades to TUNNER.

Trained in PIOS, IPPD, Sherpa/Evault, Matrix One, Design for manufacturing/Design for automation (DFM/DFA), ISO 9001.

Very Proficient in Microsoft Word. Also experienced in PowerPoint, HelpHikes Pro, Snagit, Excel, Lotus 123, Wordperfect, Windows NT, Arbortext. Studied C+ and Visual Basic.

Cleared by the DOD for Secret and Top Secret Clearance for projects I was involved with.

Trained soldiers on AQL Unit level maintenance (Army). Trained US Army soldiers in Knight and Armored Knight system Operation and Organizational Maintenance. Trained US Marine Trainers in 100/200 TQG Operation and Maintenance. Developed training material for 100/200 Tactical Quiet Generator set (Army/Air Force/Marines). Assisted in development of training material for Knight and Armored Knight systems (Army), and Advanced Quick Look (part of Guardrail Common Sensor program).

Received a class B CDL in 2014.

Frank D. Lowman - Continued

Feb '86 - Sept 89: Unidynamics, St. Louis

Sr Test Engineer/QA Engineer/Calibration Lab Supervisor/Engineering Lab Manager/

Designed Automatic Test Equipment (ATE) using Colorado Data Systems IEEE-488 based control system driven by an IBM PC programmed in BASIC. Automated oscilloscope and signal generator operation via IEEE-488 control.

Supervised construction and programming (wrote programs for 20 circuit cards). Wrote test procedures for manual test equipment (30-40 total).

Supervised and performed all manners of in-process and factory acceptance tests with engineering, QA, Government (DCAS), and customer witnesses.

Supervised Test Engineering Dept. while supervisor was out of town. Assisted with failure analysis of electrical and electronic components. Supervised Electronic Calibration Lab. QA Engineer for Commercial Petro Division and Army Blaster programs.

Oct '84 - Feb '86: AMEDCO Controls/AMEDCO Health Care (formerly Beta Corp of St. Louis)

Engineer, Engineering Lab Manager

Designed various products for use in hospital beds and for subcontract projects. Designed digital volume control for use in hospital bed, industrial sewing machine controller, flasher for US Navy, power vent controller for automotive sunroof manufacturer and others.

Performed failure analysis of hospital bed controls and designed life test fixtures and controllers. Upgraded test procedures and fixtures to allow faster, more efficient testing. Instituted a preventative maintenance program for test equipment which reduced down time approximately 50%. Managed lab technicians performing test equipment repair, new construction, engineering prototypes, production equipment repair, and others.

Oct '73 - Oct 84: Beta Corp of St. Louis

Engineer/Product Engineer/Field Service Engineer

Designed control and interface circuits for process control systems. Systems designed were based on a controller developed by Beta. Designed and laid out control panels, produced production sketches, ordered parts, supervised construction and factory acceptance testing, wrote service manuals, provided customer service both over the phone and in person. Installed and serviced equipment all over the world.

Integrated the controller with multiple dry and liquid measuring devices, level monitoring and interlock controls for systems sold to companies like Ralston Purina, Continental Grain, Allied Mills, Carnation, etc. in countries such as Canada, Mexico, Australia, England, Brazil, USA, and others.

Developed and taught a maintenance training program to train customer maintenance personnel in repair of our systems. Participated in animal feed handling conventions in St. Louis and Birmingham England.

Designed ATE using the RCA 1802 microboard computer for a computerized vending machine controller. Studied the Motorola 6800 series microprocessor for troubleshooting of the vending machine controller. Wrote programs for and trained technicians in the use of the Fluke 9010 microprocessor troubleshooter. Was involved in redesign to reduce production problems with the controller.

Education 1970–1973 DeVry Institute of Technology, Chicago, IL

BSEET., Major in Electronics and Math, minor in Computer Science

3.67 GPA (4.0 max)

Editor school newspaper, assistant manager school bookstore, student teacher

Graduated in three instead of four years by attending classes year round

Interests Music, bicycling, bowling, computers.



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