SHARON R. REXFORD

TRAINING AND DOCUMENTATION SPECIALIST

SCHENECTADY • NEW YORK, 12304

ac2z2u@r.postjobfree.com • 518-***-****

SUMMARY OF QUALIFICATIONS

My extensive work experience includes, but is not limited to the following:

Designing and developing instructionally sound training demonstrations and simulations

Authoring learning assessments and Professional Certification Exams

Writing step-by-step training documents and Standard Operating Procedures

Writing scripts to serve as a framework for effective training webinars

Developing web applications and online tools to support distance learning

Creating and editing multimedia files for e-learning events and the web

Managing SCORM compliant courses on various Learning Management Systems

Delivering classroom and virtual training to individuals and groups

Building context-sensitive help systems and compiling end-user manuals

Writing use cases to define the interactions between actors and a system

Using MS Visio to diagram a user's interaction with a system

Producing high-quality printed documents utilizing desktop publishing software

CONTENT DEVELOPMENT AND DELIVERY SKILLS

Captivate

RoboHelp

MS Office 365

HTML

JavaScript

Articulate

Acrobat Pro

Publisher

CSS

VBScript

Lectora

Flash

Visio

XML

SQL

Camtasia

Photoshop

SharePoint

ActionScript

Classic ASP

EMPLOYMENT HISTORY

11/16-05/17 S2Tech, Menands, NY

Technical Writer – Policy Repository Team Proofread, edited, and formatted program and medical policy documents at Conduent (Xerox) for the New York State Medicaid program, to ensure that they conformed to established standards and the conventions of good writing.

03/09-11/16 Transfinder Corporation, Schenectady, NY

Instructional Designer/Documentarian – Client Services Primarily responsible for the design and development of well-organized, attractive, engaging, and effective training materials for Transfinder’s suite of transportation management solutions from inception to completion. Also responsible for writing step-by-step training documents, building context-sensitive help systems, and compiling software manuals. Set-up and administered self-paced courses on the Learning Management System. Developed online registration forms, proficiency exams, training surveys, and reports. Maintained the client portal. Created fillable PDF forms. Authored the annual Professional Certification Exam. Delivered software training to individuals and groups. Supported other teams by performing quality assurance and regression testing; coordinating Customer Support calls and resolving technical support tickets; contributing technical content to a white paper for an international prospect, RFPs, and the client newsletter; generating sales leads; and performing implementation services for school districts.

Applications Specialist – Implementation and Training Worked closely with clients providing

customized and detailed training via virtual meeting applications, as well as onsite. Delivered classroom training at national client conferences.

08/08-02/09 The Computer Merchant, Ltd., Menands, NY

Technical Writer – Provider Services Produced clear and concise end-user documentation, such

as billing guidelines and training manuals at CSRA for the NYS Medicaid electronics claims processing system (eMedNY).

04/08-07/08 mySmartSimulations, Saratoga Springs, NY

Programmer III – e-Learning Development Developed learning interactions and a self-paced training module for the Veteran's Health Administration utilizing Adobe Flash.

03/93-03/08 Anthem, Inc., Albany, NY

Instructional Designer II – Performance Solutions Conducted training needs assessments and based upon the outcome of those assessments, determined the appropriate delivery method for the requested training. Collaborated with Subject Matter Experts (SMEs) to design instructionally sound storyboards for course content. Developed course content utilizing various technologies and uploaded the final product to the Learning Management System (LMS). Performed usability and user experience testing of learning solutions. Delivered e-learning events via the LMS. Upon completion of each training program, evaluated the effectiveness of the training. If any gaps in the training program were identified, an action plan was implemented. Developed an online data entry system for technical communications.

Senior Web Media Specialist – Telecommunications Training Created and edited images, as well as video and audio files for webpages and e-learning events. Developed and updated web-based training modules and Intranet websites as needed.

Senior Process Improvement Specialist – Education and Development Created a virtually paperless system by placing all Utilization Review training modules, assessments and evaluations; and quality audit results forms and reports online. Assisted with writing the configuration requirements for the company’s LMS, and implementing a new Case Management system. Designed and developed interactive decision guides.

Program Analyst/SOP Administrator – Utilization Management Wrote and edited Utilization

Management policies and procedures; and designed, developed, and maintained the Medical

Management policies and procedures website. Applied version control consistently across all documents, tracking all changes throughout a document's lifecycle. Implemented a successful disaster recovery plan. As the chairman of the SOP and Policy committee, assigned documents for review, established meeting agendas, led productive meetings by facilitating discussions between management, Regulatory Compliance, and Medical Directors, and scribed and disseminated meeting minutes.

11/87-11/92 United States Marine Corps, Santa Ana, CA

Avionics Technician – AVI 610 Troubleshot and repaired down to the component level, navigational and communication systems on rotary and fixed-wing aircraft.

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