Customer Service Support

M.THOMAS No.**/**, Govindappa Naicken Street,

George Town, Chennai-600 001

Mobile: 824-***-****, 917-***-****

e-mail:ac2yk8@r.postjobfree.com

CAREER OBJECTIVE:-

Aspiring for a job in a growth oriented organization, where my acquired organization skills and experiences in recruiting and as customer service support can be used for making a positive contribution to the growth of the organization in everyway I can.

ACADAMICS QUALIFICATION:-

X Examination (1999 – 2000)

School: St. Mary’s Anglo Indian Hr Sec School,

George Town, Chennai-600 001

Higher Secondary Examination (2000 – 2002)

School: St. Mary’s Anglo Indian Hr Sec School,

George Town, Chennai-600 001

B.Com. (2002 – 2005)

Loyola College (Autonomous),

Chennai-34.

TECHNICAL QUALIFICATIONS:

Diploma in Multimedia & Web Designing

LIBA (Loyola Institute of Business Administration), Chennai-34.

ACHIEVEMENTS:

Won many prizes in drawing and painting competition in Inter School Cultural Competition. Attended International workshop training on Civil Services conducted by FAEA (Foundation of Academic Excellence, New Delhi).

An Active member in “National Service Scheme (NSS)” was a group leader for various activities in school.

As an NSS volunteer, participated in camps in remote villages near the city. The main aim of the camp was to help the villagers to get their basic amenities including water and electricity. Our camp was praised by the district collector and we were rewarded for the same.

Was awarded as the “Best NSS Volunteer” for the year 2001 – 02.

KEY SKILLS:

Good Communication skills

Good Interpersonal skills

Able to achieve the given target.

Good Team Player

WORK EXPERIENCE:

Superior Shared Services, Chennai - 34 23rd March 2010 – 30th June 2017

(Superior Group)

Superior Group – Superior Group (Superior) has dedicated itself to developing industry – loading work force solutions. Today, many fortune 500 customers rely on superior to provide a complete range of talent acquisition and management solutions.

Recruitment Specialist (April 2014 - June 2017)

Working for top IT and non IT companies with International presence. Understanding the recruitment requirements of all clients & manage all aspects of operations for achieving high customer satisfaction level.

Recruiting for various types of opportunities including Engineering, professional, IT, Finance, Administrative/Clerical etc., in the following industries:

-Defense

-Oil & Gas

-Electronics

-Engineering

-Medical

-Government Organizations

As a recruiter my role involves End to End recruitment from initial screening, co-ordination of Interviews, Negotiation, on boarding, following up with the candidates and closing the position with minimum TAT.

Interacting with passive candidates about positions which may interest them.

Co-Ordinating with clients for various Manpower needs.

Assessing candidate’s credentials and qualifications.

Prescreen the resumes

(Sending them an email, text message or leaving a voice message about the opportunity).

Understanding the candidate profile and identifying their suitability.

Contact the candidates and finding the best fit for the position.

Initial screening of the candidates is based on their resume through a telephonic screening.

Screened and submitted qualified candidates to the clients using the internet and the VMS (Vendor Management System).

Update candidate information in Smart Search ATS (Applicant Tracking System).

Follow-up with the Technical Panels for feedbacks and bring it to a closure.

Keeping in touch with Potential future employees.

Keeping in touch with Senior Managers to get the feedback for the candidates.

Keeping the candidates warm in case of delay/reject for future reference.

Schedule interviews and generate weekly reports to show efforts on the productivity.

Co-Ordinating with constant interaction with the candidate to make sure the drop out ratio at the interview stage is less.

Negotiating on compensation package and joining time with the short listed candidates to get the candidates on board.

Follow up with the candidates till the joining.

Checking out with the candidates frequently to make sure they are okay with the new environment after on boarding Process.

Incase of any grievances helping out with the necessary steps to make sure the drop out ratio is less/negligible.

Updating the trackers on day to day base and give proper reports to the management.

Supported on special projects.

Suggesting amendments & modifications in the existing policies of the company for improved productivity.

Consistently met and exceeded organizational expectations.

Maintain excellent single point of contact (SPOC) and client relationship.

Procurement – SONOCO

Supplier Maintenance Coordinator (April 2013 – March 2014)

Responsible for working closely with the suppliers and managing procurement activities.

Developing reports on procurement and usage of material for top management.

Reconcile invoices and troubleshoot vendor problems by working with internal IT & Finance departments.

Handling and generating different reports like Reconciliation, PCard (both Shuffler and Plastic cards).

Footprints reports to analyze the process improvements.

Sr.Staffing Coordinator (March 2010 – March 2013)

Post Recruitment: Background verification/Reference check.

Functioned as an HR Executive for the evaluation process of a Recruiting Process Outsourcing (RPO) vendor and as Senior Verifier for the post recruitment process – “background verification”.

Work included interacting with HR Team of the employee’s previous organization, to solicit information through email and phone.

To check the authencity of the candidates information and manage of reports for the clients.

Handled Inbound and Outbound calls

Maintaining documentation (emails/scanning & filing)

Did Background verification (reference) check, on candidates by getting the maximum information from both professional and personal references, through calls and emails.

Verified and Completed most of the candidate’s reference checks successfully in given time.

Handling escalation/complaint calls.

Did reference check for (employment verification) to the top level of employees

(CEO, CFO …)

Verticals Handled:

Finance, Human Resources, Manufacturing, Administrative, supply chain & Logistics, Engineering, Medical & Healthcare and some Engineering and IT.

Awards and Achievements:

The Background verification project was in the piloted phase when I started with three members. The high performance that was delivered enabled in winning 3 new similar projects which therefore broadened the team to a 3 new members joining the process and me training and managing them.

Sutherland Global Services P Ltd., Chennai - 42

Customer Support Executive 5th Jan 2009 – 31st April 2009

Program / Department : India Intuit CTG Phone

Seasonal Process

Allsec Technologies Limited, Chennai - 42

Customer Support Officer 14th May 2007 – 28th February 2008

Program / Department : AFS (Student Loan Counselor)

-Student Loan Counselor

Ford India Pvt. Ltd., 603 209 TN

Customer Support Officer 07th Oct 2005 – 17th February 2006

Program / Department : FCSD (Ford Customer Service Division)

o24/7 Helpdesk

oFiling and Documentation

oClaims and Warranty processing

PERSONAL INFORMATION:

Name : M. THOMAS

Father’s Name : T. Manickaraj

Date of Birth : 21st September 1983

Marital Status : Single

Nationality : Indian

Languages Known : Tamil & English

Hobbies : Painting, Crafts, Decorations & Music.

DECLARATION

I hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

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