ManMohan Bhamra

ac2uef@r.postjobfree.com

Home: 626-***-**** CELL: 626-***-****

TECHNICAL SKILLS

Network Operating System Application Hardware

DNS Windows 2012 R2 Server Active Directory HP Proliant

DHCP Windows 2008 R2 Server Exchange Server Dell PE

Juniper Firewall Windows 2003 SBS Microsoft SQL Toshiba

Netgear Firewall Windows 2000 Server Microsoft Lync Gateway

Sonic Firewall Windows 10/8.1/8.0/7 Novell Netware SONY

Netgear VPN Windows XP Pro/Vista Novell Groupwise IBM

TCPIP Linux Redhat/Ubuntu SAP Business ONE RAID/Cluster

CERTIFICATION

Novell CNE 3.12 Version 1995

Microsoft MCSE NT 4.0 1996

Cisco CCNA 640-***-****

EHR Implementation & Support Specialist 2011

EDUCATION

Calcutta University Calcutta, India.

B.S in Electronics and Telecommunication Engineering

Military College of Telecommunication Engineering MHOW, India

Young Officer Engineering Course

Mt. Sierra College Pasadena, Ca

Computer Network Engineering

East Los Angeles College Los Angeles

EHR Implementation & Support Specialist

EXPERIENCE : March 2013 to July 2017

Unity Courier Services, Inc. 3231 Fletcher Dr, Los Angeles, Ca-90065

IT Administrator

EXPERT DESIGN, INSTALLATION & SUPPORT of COMPUTER NETWORK.

LAN - Microsoft Windows Domain Controller 2012R2/2008R2/2003 version

WAN- Cisco Routers 2800/2600/1900 Series

SECURITY- Juniper Firewall, NetGear ProSafe VPN Firewall, Sonic Wall

CLIENTS- Microsoft Windows 10/8.1/8.0/7, Microsoft Windows Vista/ XP Pro.

ADMINISTRATION of ACTIVE DIRECTORY, DNS, DHCP and WINS Server

Expert in planning Active Directory Structure, Users and Security Group, Designing AD integration with DNS & DHCP server, Designing a cohesive functional network and routing infrastructure with Internet connectivity and Remote access.

DESIGN –

Generates creative solutions by Reengineering and convert AT&T MPLS, AVPN and

ANIRA System to SONIC WALL Firewall and site to site VPN TUNNEL Circuit

Comprising15 Branches network successfully saving $25000 every month.

Translated concepts and information in to images; Uses feedback to modify design;

Applies design principle and Demonstrate attention to Details.

PROJECT MANAGEMENT-

Develops project plans using Microsoft Projects Software, Coordinates projects, Communicate changes and progress, Completes projects on time and within budget, Manages project team activities.

TECHNICAL SKILLS-

Expert in Microsoft System Center Configuration Manager as a BOYD bring your own device solutions to manage Servers, PCs, Macs and Unix/Linux Servers along with cloud based mobile devices running Windows, iOS, and Android, all from a single management console while giving your employee access to corporate resources.

Expert in Solar Winds monitoring network devices, servers and critical applications from one console to minimize downtime by receiving alerts for availability and performance issues by automating remediation actions.

Expert in Server Virtualization from VMware vSphere for implementing and managing VM (virtual machines) infrastructure on a large scale to efficiently place applications workloads.

Expert in Skype for Business video conference CLOUD BASE integrated with Microsoft Office365

Expert use of Video Conference hardware/software Cisco Desktop IP Phones E20

Expert ShoretelSky VOIP Administration and Configuration of Cisco IP Phones 7960 G

Basic SAP Business ONE Installation, Administration and Client configuration.

Expert SharePoint Install, Administration and Server Configuration.

Expert Symantec End Point Server configuration and Clients install and updates

Proficient with Microsoft Exchange 2010/2008/2003

Hands on experience on Microsoft Lync 2013 Infrastructure planning, Design, Deployment and Management on large distributed networks.

Expert in Configure Microsoft Outlook Client to connect Exchange Server

Expert in Configuration of Microsoft Outlook Client to connect Sendmail.

Extensive experience and knowledge of Microsoft SQL 2012 previous ver.

Responsible for Incidents, Service Level Agreement Requests and Service Catalog tasks are addressed in a timely manner.

Responsible for all Troubleshooting tickets are opened, tracked updated and closed with resolutions in a timely fashion.

Responsible for maintenance, installation and of all hardware and software and keeping minimum level of hardware spares.

Enter and Record all Servers make and model, Serial Numbers, Asset Tags in excel spreadsheet database in accurately manner.

Test all applications working in a lab before upgrade or implementing the service pack and patch management so as to avoid the application malfunctioning or odbc driver non responsiveness including client/server technology,,network printing, updating DNS records.

Perform day to day performance network monitoring, diagnosing and troubleshooting to improve quality and optimize performance.

Manage and coordinate technical and help desk support within IT Operations, technical engineers, third party vendor.

Brief daily and weekly updates to the management and participate in regular staff meetings.

Implement, backup and readiness foolproof disaster recovery procedures.

Communicate to higher management any outstanding technical issue.

Research newer technology, tools, scripts and utilities to improve technical processes.

Provide expert solutions to new business concept and requirement.

Attend online classes in the subject matter interest to the betterment of the current working environment for the betterment of the company.

Expert in TCP/IP and subnet engineering

Secure and establish VPN IP Sec Tunnel

Expert in designing PRINT SERVER for seamless Network Printing.

Experience in developing security hardening procedures, security best practices, and policy implementation

Monitor Enterprise Network with Solar Winds.

Provide extensive phone support to end users over Microsoft Office suite.

Provide extensive support to end users over Adobe Suite.

Implement Gordian Encryption Technology to protect computer data

Setup QUICK BOOKS Enterprise version on Server and connect auth user

Expert in Help Desk Ticketing System REMEDY Software

Expert RedHat Linux administration for SendMail, NewMan Server and HOSS Hand Operated System Scan

Expert in Fedora 22 Server installation for Linux based Application

Design and implementation of SAN includes installing and configuration of EMC Storage Boxes and Fiber Channel Switches.

Manage client deployment, software and inventory using Microsoft SSCM

Administer Microsoft SharePoint

Administration of Microsoft Dynamics CRM Software for sales & invoice

Distribute Symantec Antivirus EndPoint 12.0 Domain wide and updates.

Extensive uses of GHOST/ACRONICS Software for reimaging PC system

Writing PowerShell scripts to automate various tasks.

Backup and Restore Microsoft Exchange using Barracuda Technology

Test WSUS update and certify approvals for working with applications

Support of Android and iPhone Smart phones and iPAD or TABLET

Manage hardware inventory and order spares.

Strong knowledge and experience troubleshooting various RAID hardware

Proficient in using MS Office, MS Project and MS Visio for project work

Provide technical support to end user on phone and in person or remote.

Expert use of Video conference equipment.

Document resolutions on all technical issue and research.

Keeping in touch with cutting edge technologies, Accesses own strength and weakness,

Solid rock DNS and DHCP address using Infoblox

Strong Firewall administration.

Data Network engineering and administration.

Network security and administration

Install configure, support Cisco Switches and security devices.

Pursues online training and development opportunity,

Strives to continuously build knowledge and skills.

Hire, train, schedule staff required to support Network Engineering.

Share expertise with others.

Work with new trend and measure to cut cost, time and improve productivity.

Develop and maintain customer and vendor relations.

Maintain device inventories and assets management database.

Started exploring and working with Microsoft Azure

ANALYTICAL-

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

PROBLEM SOLVING-

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

LEADERSHIP-

Learned how to lead troops as an Army Captain. Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others

CUSTOMER SERVICE-

Mahatma Gandhi said Customer is like GOD in your premises if you fail to serve him you will be out of business. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments and deadline.

INTERPERSONAL SKILLS-

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

MANAGING PEOPLE-

Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

PLANNING & ORGANIZING

Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

PROFESSIONALISM-

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

INITIATIVE-

Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Sharp Corporation, 5091 Bolsa Ave, Huntington Beach, Ca-92647

IT Tech Support Specialist

(Jan 2011 to March 2013)

Design and Implementation experience

Windows server 2003/2008/2012 Active Directory

Desktop Imaging, Design, and Migration

Operating System: Windows 8, Windows 7 and Windows XP Professional.

Zero Touch (ZTI) and Light Touch (LTI) methods

Microsoft Office 2007/2010 deployments and migration

Microsoft Exchange 2007/2010 Administration.

Microsoft Lync Server 2010 install and configuration.

Expert Tandberg Precision HD 1080p camera install and configuration now acquired by Cisco for Video Conference.

Expert WebRTC integrated in Web Browser for video conference apps module like Instant Messaging or file sharing and creating new multi media application.

Deliver customized scalable solutions based on the Microsoft Enterprise platforms and helping companies get more from their infrastructure investments.

Expert in design, install, and configure server and desktop infrastructures; implement enterprise technology infrastructures; and develop operational solutions for customers based on best practices.

Demonstrated strong knowledge and proficiency in the following areas:

Infrastructure/Networking

Systems Architecture

Operations and Maintenance

Management technologies

Systems Security

Messaging/Communications

Directory Services

Other Microsoft virtualization technologies

Application Virtualization (App-V)

Microsoft Enterprise Desktop Virtualization (MED-V)

Virtual Desktop Infrastructure (VDI)

SQL Server 2005/2008/2012

Cloud computing knowledge in

BPOS/Office 365

Intune

Azure

Scripting with PowerShell or VBscript

Responsible for design, engineering, configuration, documentation and implementation of Dell Power Edge Server Hardware and Microsoft Small Business Server 2008 solutions at their Los Angeles Corporate Office and at Indio 1500 ACRE FARM House for Samra Produce & Farms Inc.

Designing and implementing infrastructure solutions for local and global companies.

Professional Skills

Customer Service above all

Demonstrated ability to understand a customer's needs

Experience in developing technical requirements based on business goals and objectives

Demonstrated project experience with regard to estimates, planning and deliverables. Architect solution design and implement Infrastructure projects

Strong verbal and written communication skills clear explanation of ideas, problem resolution, risk mitigation, production of technical documentation.

Strong team player

High focus on attention to detail

Ability to troubleshoot, investigate and resolve technical issues

Ability to work under pressure and adhere to strict deadlines

Install, administration, configure and setup Dell Power Edge Server for the Accounting Office of Kang, LLP at Cerritos. Create users and group policy for distribution and accessing Quick Books Enterprise Edition for accounting of different Clients.

Configure and Install AT&T NetBridge Wireless Box for G3 Broadband with NetGate 8100 Firewall/VPN Wireless Router for Toys R Us Express retail stores at Huntington Beach, Ca. Install Dell Power Edge Server T100 Microsoft Windows Server 2008 and connect Point of Sales Cash Registers with centralized printing to Lexmark T640.

Installation and configured APPLE MACINTOSH SERVER to mount Windows volumes connectivity using Apple Talk protocol at Money Mailer, Garden Grove.

Design, install and operate 5 INTERNET based RADIO STATION for Papillion Eastern Imports Inc at Los Angeles, New York and Canada using Microsoft 2003 SERVER, WINDOWS MEDIA DECODER 9 and MEDIA PLAYER 9.

Implementation/Migration Microsoft Windows NT 4.0 Server to Microsoft Windows Server System for Premier Salon, Canada and upgrading hardware/software to Microsoft Windows 2000, Microsoft XP Home Edition and Professional. Upgrade SALON BUSINESS application to version 3.0 Extensive support calls to Microsoft Office

Setup QUICKBOOKS Enterprise version with 10 user license on the server and connect authorized users to the Quick Book software for accounting purposes.

Setup Additional Domain Controllers at 10 Branches with DNS and DHCP Server on a separate SUBNET to connect to the Domain Controller at Corporate HQ through Secured VPN Tunnel in NetGear VPN Routers.

Rollout Setup Microsoft Office 2003/2007 Software on all computers and update FileFormatConverter and Office compatibility pack for backward working with Microsoft office 2003.

Provide desktop support through CA Technologies, Service Desk CMDB Support software.version T11US425

Design and Install SAN Storage Area network for backup vital Active Directory data and QuickBooks Database for security and safety.

Implement SHAREPOINT Services for updating company information throughout corporate and branches

Implement Microsoft Dynamics CRM Software for company wide implementation of sales and invoices

Install Symantec EndPoint version 10.0 for centralized distribution to all computers in the domain and periodical updates.

California Institute of Health & Social Services, Inc. LAX, Los Angeles.

IT Manager

Jan 2003- Dec 2010

Re –engineering of Microsoft Windows 2003 Server Domain Tree at their Corporate Headquarters in Los Angeles with child domains at their 10 branches making a cohesive single tree. Configure SONIC WALL VPN TUNNELS to connect the branches in secured environment to facilitate secured login. Setup Additional Domain Controller, DNS and DHCP Server in all 10 Branches for redundancy. Complete overhauling of the TCPIP PROTOCOL, IP Address, Subnet Mask, Gateway,DNS and Wins for resolutions.

Plans, organizes, and directs the provision of health information management; establishes policies, procedures, standards, and departmental objectives; supervises all functions including record completion, transmission, indexing, abstracting, coding, research, filing, storage, retrieval and maintenance.

Implement MEDITECH e-prescription and billing for Patient Safety through Real-Time Access to Information and Alerts via a variety of clinical decision support tools, including direct access to Laboratory data, automatic dose calculation, Allergies, adverse reactions, IV incompatibilities, Contraindications, Duplicate medications successfully.

Engineering Clinical workflow and templates in the Medical background.

Expert install HIGH FIVE video conference hardware and software integrated in 10 branch office

Responsible for design, implementation of Microsoft SQL Server 2000 for USC Hospital, patient medical records management

Expert in administration of Microsoft SQL Server 2000 Relational Database. Design Database to populate the patient’s records in secured environment.

Expert administration and maintenance of Microsoft Exchange Server 2007 and all previous versions. Expert in configuration of Microsoft OUTLOOK Client 2007/2003/200.Extensive support calls to Microsoft Outlook 2007/2003/2000 troubleshooting

Perform systems administration tasks on Windows 2003 Server managing user accounts, storage management, installing and configuring new hardware and software, and maintaining network connectivity

Recover FOSTERTRAK application from a crashed SERVER and rebuild and re-index database successfully.

Restore ADP HANDPUNCH hardware and software reconfiguration successfully

Design deployment, management and re-engineering of Wireless LANs using Cisco Aironet Access point 1500 with Cisco Wireless LAN controllers and Cisco Wireless Control System (WCS) Software, series providing Wi-Fi Protected Access 2 (WPA2) and employing hardware-based Advanced Encryption Standard (AES) encryption between wireless node in all 10 branches.

Proficient in using group policy to set workstation configuration, distribute software using Microsoft SMS Sever and lockdown desktop.

Understanding how the NTFS File System works in a secured environment.

Proficient knowledge of Cisco IOS 10.x, 11.x and 12.x version.

Cisco Router support in both static and dynamic configurations along with Cisco switching. Cisco PIX & VPN, Checkpoint and Lucent firewalls.

Expert understanding and implementation of TCP/IP including subnetting, bootp, DNS, DHCP and WINS server

Ability to identify Network configuration and performance irregularities.

Management of trouble tickets and timely resolutions of problem in accordance with Service Level Agreements.

Design and implement Systems BACKUP and RECOVERY.

Systems monitoring with Cisco Works 2000, HP Open View and Solar Winds.

Built hardware for Server’s in multiple racks and desktop configuration using Dell Power Edge and Compaq Proliant servers in RAID 5, RAID 10 redundancy.

Extensive support on Microsoft Office 2010/2007/2003 including Outlook.

Implement OWA Outlook Web Access for traveling field technician to access company email

Writing shell scripts to automate various tasks. Internal LAN PC Support

Fidelity Federal Bank. - Los Angeles, California.

Consumer Banking, deposits, loans, credit card and investment products with 68 branches.

Network Computing Analyst III

Sep1997- August 2002)

Responsible for the design, development and implementation of a new APPRAISAL system. The system was implemented in two distribution centers. Projects were completed ahead of time and on budget.

Implementation of the CREDIT CARD DATABASE MIGRATION to Microsoft SQL SERVER at Beaverton, Oregon credit card processing center.

Re-engineering of TCPIP, subnetting at corporate head quarters and 48 Branches from Class B default subnet mask to small collusion domain. i.e. number of subnets and hosts per subnet.

Managed from conception through implementation the VOICE OVER IP and data network infrastructure consisting of more than 50 Cisco Gateway 5300 Router, Cisco 6500,2900 Switches and Cisco 2600 Modular Router in both, LAN and WAN in the Corporate office and 48 branches.

Installation of Microsoft DOMAIN model for LOAN DIVISION at IRVINE, CA and Exchange Server 5.5 for email application.

Implementation of the security systems at corporate and branches. Strong at access-list for Cisco Routers.

New roll out of Microsoft Windows NT 4.0 Workstations at 48 branches and corporate headquarters.

Built and configured Application SERVER on Windows NT 4.0

Migration of users and groups to DNS based ADVANCE SERVER 2000 ACTIVE DIRECTORY and day to day administration of the Networks.

Advanced knowledge of major network topologies, network and routing protocols, network security, Cisco switches and routers.

Ability to lead a project from planning through implementation. Prepare documentation and diagrams of network procedures, configurations, and guidelines. Advanced troubleshooting, problem-solving and organizational skills.

Migrated Novell 3.12 server to Windows NT 4 Domain Model, Freeware Email to MS Exchange, Windows for Workgroup 3.12 to Windows 95.

Employed Veritas Netbackup software on SuperDLT to back up terra byte of Bank important data everyday. Restored important data from backup.

Extensive setup and support of HP Networked Printers from HP Jet Admin utility.

VPN connectivity.

Administration of Citrix Server.

Monitor enterprise wide Cisco Routers with Cisco Works 2000, HP Open View, Solar Winds management tools Cheyenne Uni-center

Responsible for Upgrade Windows Server 4.0 Primary Domain Controllers to Microsoft Windows 2000 Server and moving the users, groups, security function to Active Directory Service. Administer the Active Directory for day to day functions of the corporate and branches administrative work.

Created and configured user profiles and Exchange accounts.

Provide extensive phone support to end user Microsoft office suite, connectivity.

Metavante Banking environment software support

Implement GORDIAN ENCRYPTION Technology to protect company LAPTOP/DESKTOP for safety and security

MicroLAN Technologies Inc. West Covina, California

Microsoft and Novell Solution Provider GOLD PARTNER.

Network Engineer

Jan 1994 – August 1997

Large rollout over 3000 clients of Microsoft Windows NT Workstation for Boeing Company at Long Beach, Huntington Beach and Monrovia.

Proven ability to manage multiple tasks with competing priorities

excellent customer service skills in a high pressure environment.

High level knowledge of emerging networks, data & voice technologies

Knowledge of current state of art network administration.

Follow up with users to ensure quality service and resolve out standing issues.

Prepare and maintain technical documents with Visio drawing.

Excellent knowledge of NT operations systems, thorough knowledge of TCP/IP Networking, MS Exchange, and MS office.

Advance understanding of INTEL hardware, including memory type multi processor machines, network interface cards, RAID and Fiber Channels.

Installation, maintenance and trouble shooting of ENTERPRISE Network Server.

Maintain accurate and updated security and service packs.

Extensive working knowledge of Lawson financial application and Kronos time management software administration for Deluxe Labs, Hollywood.

Strong Network troubleshooting and problem solving.

AWARD: Los Angeles County Job Training Best Student Award

AHIMA Membership Identification Number: 1458320

MEMBER: Microsoft Exchange Group: Los Angeles.

MEMBER Spice Corps Los Angeles 2009.

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