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Customer Service Quality Control

Location:
Rochester, NY
Posted:
October 15, 2017

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Resume:

RAYMOND J. ROTH JR.

*** ******* *****

Rochester, New York 14612

585-***-**** (home) or 585-***-**** (cell)

Email: ac2rox@r.postjobfree.com

CAREER SUMMARY

Throughout my career I have developed the experience and knowledge required for project management, mechanical/chemical engineering and customer service to include: troubleshooting, coordination, program development, facilitation, quality control management and administration to management. Greatest strengths are motivation through example, dependability, teamwork, leadership and strict attention to detail. Abilities and accomplishments to include:

Demonstrated ability to define, document, communicate, engineer and manage customer orders.

Personal development in organizational, customer service, reporting, delegation and communication skills.

Results oriented, accurate record management and compliance for successful and timely conclusions.

As a Corporate Representative I am professional, reputable, accountable, approachable and ethical.

Strong analytical, mechanical and creative problem solver from conception to implementation.

Developed a network database so as to streamline, document and manage a regulated program.

Productivity improvement by facilitating new and advanced computer software for product design.

Training in Lean Manufacturing, Quality Control-ISO 9000, national and jurisdictional standards or codes.

PROFESSIONAL EXPERIENCE

Allied Universal Security Services, Rochester, New York 2011-Present

OPERATIONS SITE SUPERVISOR

Site Supervisor for security personnel to include: scheduling, interviewing, internal assessments, record management, customer service, corporate representative, coordinate and monitor activities.

Colonial Voluntary Benefits (Paul Revere Life Insurance Company), Rochester, New York 2010 BENEFITS COUNSELOR/LICENSED INDEPENDENT AGENT

Provide benefit programs to small businesses utilizing my interpersonal skills such as effective listening, needs identification, customer service, presentation and required documentation for sales w/closure.

Pfaudler, Inc. (Unit of Robbins and Myers), Rochester, New York

PRODUCT/MANUFACTURING ENGINEER 2008-2009

Evaluate, plan, coordinate and monitor product delivery requirement to properly provide and document the requirements within code and fabrication restraints so as to accurately engineer the product.

Team member for the enhancement of company component database, research and update the engineering & design software, product development and introduce internet product configuration programs.

National Income Life Insurance Company, Rochester, New York

PUBLIC RELATIONS/LICENSED INDEPENDENT AGENT, LIFE & HEALTH 2007-2008

New business development requiring skills such as; effective listening, needs identification, sales presentation, consulting and to complete all necessary applications/forms/reports for closure.

Eastman Kodak Company, Rochester, New York

PROJECT MANAGER 2001-2006

Primary contact and consultant for all components of assigned projects and/or proposals to ensure all requirements are properly documented. Evaluate proposals, perform feasibility studies and report to management. To include the development of processes and best practices, manage, plan, schedule, assign development teams, quality assurance, evaluate risk issues, compliance review, project goal tracking, status reports, documentation archive, maintain financial constraints and usually under budget.

Facilities engineering support team, “point-of-contact” for projects involving building codes, writing procedures and researching effective software.

Raymond J. Roth Jr. Page 2

585-***-****

Eastman Kodak Company, Rochester, New York

ENGINEERING SPECIALIST/PRESSURE VESSEL CONSULTANT 1983-2001

Engineering Specialist for pressure retaining equipment, safety relief, chemical processes, pumps and control applications.

Developed a networked database for the 10,000+ in service records, inspection tracking, department reports, insurance reports and repair history allowing these reports to be generated electronically and increasing accurately due to combining data into one central control center.

Accomplished company representative/team participant for audits by New York State and national organizations, consistently achieving positive results.

Perform complex engineering code calculations, review and approved fabrication/construction drawings for process systems, pressure vessels and storage tanks reporting to the state assuring code compliance.

Attended National Conferences as a corporate representative for continual education in technical areas.

Authored and managed the Quality Control Procedures for pressure retaining items and relief devices meeting insurance and jurisdictional requirements.

EDUCATION AND PROFESSIONAL DEVELOPMENT

B.S. – Computer Science and Mathematics - SUNY Empire State College

A.A.S. – Civil Technology - SUNY Monroe Community College

Industrial/Mechanical Engineering Courses – Rochester Institute of Technology

Mathematics Courses – University of Rochester

Architectural and Design Courses – Pennsylvania State University

Numerous Technical Courses – ASME, NBIC, ASNT, NFPA, API, ANSI, SRV’s, AWS & AIChE

AutoCAD, Microsoft Office and SolidWorks Essentials –CADimensions Inc.

Project Management Training, Contract Labor Policies, Legal Issues of Contractors, Disclosure/Receipt of

Confidential Information, Internal Control Standards & etc. – element k

AFFILIATIONS

State of New York Licenses –

Insurance - Life, Accident and Health (expired)

Security Guard

Boiler Safety Bureau (expired)

National Board of Boiler and Pressure Vessel Inspectors

American Society of Mechanical Engineers

American Petroleum Institute

MILITARY EXPERIENCE

New York State Army National Guard – Awarded the Civil Service medal by the Governor of NYS

Noncommissioned Officer Candidate Course – Empire State Military Academy

U.S. Army Commendation – Freedom Team

To perform this job successfully, an individual must be able to clearly express ideas verbally and in writing and must be able to resolve technical and managerial problems. Must be able to evaluate alternatives and make decisions independently that have a major impact on costs and revenues. Must demonstrate leadership, creativity and a strong sense o

f duty to the company and its customers.



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