KATINA G . C OFFEY

**** * ****** * ****** A pt G 2

Jacksonville, F lorida 3 2205

904-***-****

ac2pgs@r.postjobfree.com

I am a self-motivated individual seeking a challenging position in a growth oriented organization that offers diverse job responsibilities and opportunity for personal growth. Creative problem solver with the ability to resolve conflict, improves morale, and consistently exceeds professional goals. 10 years of office management, record keeping, customer service and sales experience.

Summary o f Q ualifications

● Exceptional C ustomer S ervice

● Professional p hone e tiquette

● Selling a nd u pselling p roducts

● Sales a nd g oal o riented

● Multi-tasking t eam p layer

● QuickBooks

● Detailed o riented

● Record k eeping

● Call C enter

● Billing

● Microsoft W ord & E xcel

● Microsoft O utlook

● Scheduling

● Strong c ommunication s kill

● Retailing

● Professional s ervices

Staff Z one

9515 N orth L amar B lvd

Austin, T exas

Office M anager

A pril 2 016 – D ec 2 016

● Brought a ccounts p ayable t o n et 3 0 d ays w ithin t he f irst 3 m onths o f e mployment w hile working w ith t he C redit M anager

● Accounts R eceivable

● Served a s p oint o f c ontact f or c lients, e mployees a nd S taff Z one c orporate o ffice

● Sent o ut w eekly i nvoicing

● Handling i ncoming c alls, s etting a ppointments

● Screening a nd h iring t emp w orkers, s etting u p n ew h ires i n K iosk s ystem

● Daily a nd w eekly p ayroll i ncluding v erification o f e mployee h ours

● Taking j ob o rders f rom P roject M anagers

● Recruiting l aborers f or f uture j obs b rought i n f rom S ales M anager

● Preparing d aily r eports, o rdering o ffice s upplies

● Various o ther d uties a s a ssigned b y t he B ranch M anager a s n eeded Golden H ammer R estoration Mar 2 013-Dec 2 014 Jacksonville, F L A dministrative A ssistant

Primary r esponsibilities i ncluded t he m anagement o f t he d ay t o d ay b usiness o perations. D uties included b ut w ere n ot l imited t o:

● Customer S ervice a nd S ales

● Insurance c laim b illing a nd r estoration w ork s cheduling

● Liaison b etween t he c lient a nd I nsurance c ompanies

● Handled a ccounts p ayable a nd r eceivable.

● Handled I ncoming a nd o utgoing c alls

● Coordinated I nitial c onsultation a nd r estoration s cheduling

● Project M anager e nsuring a ll r estorations w ere c onducted t imely

● Filed f or P ermits - P rovide l ogistics o f r equesting a p ermit.

C offey C ommunications, L LC ( a.k.a C able U S I nc.) June 2 006 - M ar 2 013 Jacksonville, F L

Owner O perator/Secretary a nd m ember o f t he J acksonville C hamber o f C ommerce Coffey Communications provided Nortel/ Avaya telecommunication sales service and support, data services, full cable infrastructure, local and remote system support. Also, offered managed data services and maintenance agreements. As an Owner/Operator my responsibilities included the f ollowing:

● Soliciting n ew c lients a s w ell a s m aintaining a nd u pgrading e xisting c lients.

● Met w ith p otential c lients a nd p resented p roposals o utlining c ommunication o ptions available a s w ell a s i dentifying t hose o ptions t hat f it c ustomer n eeds w hich i ncluded b ut was n ot l imited t o p rogramming a nd c all f low r ecommendations.

● Negotiated c ontracted a nd c reated q uotes a nd s ervice a greements d etailing c ustomer requirements.

● Provided t echnical s upport v ia t elephone o r o nsite.

● Liaison b etween c able c ontractors, c lient a nd f ield t echnical s upport.

● Follow-up w ith c ustomer t o e nsure s atisfaction a nd t hat a ll S ervice a greement s tandards were b eing m et.

● Develop M arketing a nd a dvertising s trategies.

● Developed a nd a dministered c ompany w ebsite.

● Maintained t he i ntegrity o f f inancial r eporting t hrough t he m anagement o f a ll R ecord keeping s uch a s: T axes, p ayroll, a ccounts p ayable, a ccounts r eceivable, p rofit a nd l oss statements a nd g eneral l edger r econciliation.

● Promptly r esponded t o g eneral i nquiries f rom c ustomers v ia t elephone, e -mail a nd f ax.

● Implemented A udits a nd R isk C ontrols m easurements. Education

Nathan B edford F orrest H igh S chool G raduated 1 991 Ashford U niversity - c urrently a ttended

Applied B ehavioral S cience - P sychology

Certificates -

Nortel B CM V oicemail & N ortel/Avaya m essaging 1 00/150 A ttachable BCM50 R elease 3 .0 N ew I P P hone 1 200 S eries; c omplete f or S MB’s Voice F undamentals/ B CM R elease 5 .0

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