Customer Service Sales

Karen Dunneback Chickering

Grand Rapids, MI ***25

****************@*****.*** ~ 616-***-****

Authorized to work in the US for any employer

Work Experience

Evening Receptionist

Porter Hill Retirement Community -

Grand Rapids, MI

-

March 2016 to Present

Answer Phones, Transfer calls to appropriate department, Assist and direct visitors, Assist residents with issues and information, Update and maintain Resident Directory, Assist Marketing Department and HR with PH information packets, Print event lists, Sort and direct mail, Complete printing requests and projects

Event Coordinator - Customer Service

Grand Rapids Public Museum -

Grand Rapids, MI

-

April 2001 to May 2015

~CUSTOMER SERVICE: (6 years) Cross trained to work in various areas of the museum as requested. Primary duties in the Museum's Curiosity Shop, sales associate, merchandising,

displays, inventory, pricing, store appearance, also front desk ticketing, supervised Lacks Gallery Exhibits and Carousel

~SPECIAL EVENTS COORDINATOR/FACILITATOR: (8 years) Worked in the Hospitality/Visitor Convention Department selling and servicing room and building rentals for events. Included: Generate corporate correspondence, sales and leads, conduct tours and event planning, floor chart layout and schedule, facilitate event and coordinate vendors, staff and guests. Post event follow up with client and survey evaluation.

Assistant to the Executive Director

United Way of Mason County -

Ludington, MI

-

1997 to 1998

Group Sales and Marketing

Lake Michigan Car Ferry -

Ludington, MI

-

1991 to 1996

Sales and Service Coordinator

Interphase Office Systems -

Grand Rapids, MI

-

1982 to 1988

Education

Associates Degree in Admin Assistant & Business Studies

Grand Rapids Community College

Skills

Computer proficient, Word, Excel, Email, Custom Programs, General office procedures/machines, Extensive Customer Service training programs, Gracious Training, Relias Training (10+ years)

Additional Information

Volunteer Activities: Rockford Garden Club, Salvation Army, Hospice, Church Choir, FM Gardens, March of Dimes, United Way, Museum fund raisers

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