Customer Service Back Office

SHIVANI SHRIVASTAVA

EMail id: ac1mav@r.postjobfree.com

Mobile no : 734-***-****

Communication Address: 463k/e BLOCK SANJAY NAGAR PAHARIA VARANASI

Career Objective:

To work for a progressive and professionally managed organization, where my abilities in the field of finance &

banking can be utilized to the optimum level with learning opportunities.

Professional Experiences:

Working as Operation executive in Ecopal Facility Management Services from Dec 2016 to currently

Job Profile:

Identify tieups and explore business opportunity and implement ways to improve performance.

Managing branch operations, reporting to higher levels

Managing, Monitoring and resolution of all complaints, requests that originates and branches within service

level

From January 2016 to DEC 2016

Worked as a Telenor as a back office executive

Job Profile:

The back office handles the entire responsibility of processing the projects acquired by the front

office

Data management refers to drafting, checking, and storing various documents required by the

management

Resolving customer queries

Enhancing and Upgrading the High Net worth Relationships.

.

From Aug 2015 To DEC 2015

Worked as a Store Manager in Anshul Boutique.

Job Profile:

Responsible for customer support

To call existing customer for promotion of business.

Handle customer query and manage his requirement according to his need..

Enhancing and Upgrading the High Net worth Relationships.

Ensuring the Highest levels of customer service and provide proper solutions.

Academic Qualifications:

High School Passed From UP Board With 85%

Intermediate Passed From UP Board With 63%

Pursuing B.COM From Vidyapith University

Computer Proficiency:

Passed a certificate course in computer application, able to work in a windows environment.

Knowledge in Internet Surfing, MS Word,Excel And Power Presentations.

Hobbies/Interests:

Singing, Watching News, business channels and.,Interact To New Customers.

Competencies:

Good communication and presentation skills

Good analytical skills

Team player

Dependable and Punctual

Personal Details:

Date of Birth: 27 Nov 1997

Fathers Name: Mr. Rajneesh Kumar Shrivastava

Mothers Name: Mrs. Namta Shrivastava

Marital status:Single

Address: 463K/E Block Sanjay Nagar Paharia Varanasi

Declaration:

I hereby declare and certify that the information furnished above is authentic & complete to the best of my

knowledge & belief.

Date :

Shivani Shrivastava

Varanasi U.P.

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