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Columbus, OH
... National Air and Space Intelligence Center (NASIC) Wright-Patterson AFB, OH GG-12-855 Electronics Engineer / Middle East Technical Analyst – TS/SCI January 2002 – October 2004 Project Leadership: Acted as Laser Project Lead, coordinating cross ...
- Jul 21
Columbus, OH
... Integrated Claude Agent with MCP Servers to securely access project documentation, Git repositories, databases, and development tools, improving developer productivity and issue resolution. Used MCP-enabled tools for intelligent code search, ...
- Jul 14
Columbus, OH
... CORE COMPETENCIES Customer Service Excellence High-Volume Contact Center Inbound & Outbound Calls Benefits & Claims Support Insurance Verification Issue Resolution First Call Resolution HIPAA Compliance Data Entry & Documentation Microsoft Office ...
- Jul 13
Columbus, OH
... numbers for new or current customers Documented each account with steps taken to resolve customers call Troubleshooting cell phone related issue for customers and in-store reps Assisted customer with cell phone plans to suit their individual needs
- Jul 11
Columbus, OH
... Updated and uploaded information concerning field issue states promptly. Completed code violation checks and tax certifications for VRM purchase orders. Researched, compiled, and printed tax certifications to verify property statuses. EDUCATION May ...
- Jul 10
Canal Winchester, OH
... Process Documentation, Knowledge Base Management CORE COMPETENCIES Customer Service & Client Support Team Training & Coaching Issue Resolution & Problem Solving Stakeholder Communication • • • • • • • • • Phone, Email & Chat Support Cross-Functional ...
- Jul 06
Plain City, OH
... •Experienced providing operational ownership of Oracle ERP and EPM platforms including user access management, security role configuration, production issue resolution, and coordination of outsourced support resources to ensure SLA adherence and ...
- Jul 02
Groveport, OH, 43125
... • Built strong relationships with customers by providing accurate information and timely issue resolution. • Consistently met performance expectations in quality, productivity, and customer experience metrics. KEY LEADERSHIP ACHIEVEMENTS 2 • ...
- Jul 01
Powell, OH
... Issue HOA/COA check payments Operations Specialist, January 2011 - December 2013 Escalated REO invoices, Liens, and manual check requests. Assisted with the Check Room: Examined department mail, reviewed returned checks and HOA payments. ...
- Jun 30
Columbus, OH
... • Conducted follow-up calls to confirm issue resolution and enhance customer experience. • Trained new staff on ticketing systems and support procedures. • Earned recognition for exceeding KPIs and delivering empathetic, effective service. Technical ...
- Jun 29