Customer Service Representative
Resume:
Resume
Melesa Jones
**** ***** **** ******, **, Apt. 2115, 75243
**********@*****.***
Objective: To obtain a position that will expand my skills and allow me to represent and promote the company in a positive way.
Skills:
Highly skilled in customer service
Office management and clerical skills
Experienced with appointment setting
Professional, enthusiastic, people-friendly personality
Conflict resolution
Self-motivated in learning and growing
Exceptional people skills
Proficient communicator
Strong energetic and consistent work ethic
Able to grasp, adapt, and acclimate to new concepts and environments
Creative
Education
High School Equivalency Diploma – Fair Park High School – 05/1994
One Year Of College Courses – Southern University in Shreveport – 08/2011-07/2012
Work History
. Front Desk Assistant Enrollment Administrator – Steiner Education Group
08/2016-12/2016
My daily duties were greeting all visitors, entering enrollments for each students, ordering transcripts, answering all
calls, transferring calls to person or department requested, copying, faxing, filing, setting appointments, record keeping.
. Customer Service Representative – Towers Watson One Exchange
10/2015-12/2016
My daily duties were answering all calls securely, assisting all customers with any issue aside from issuing
Policies or answering questions that were supposed to be addressed by the funding department, transferred
Calls to funding or benefit advisors when needed, document all information given in solving each customer issue.
Teacher - Kidz Academy, Bright Beginnings Private Preschool, and Sterling Early Learning Center
04/2015-07/2016
My daily duties were greeting each parent as they brought their child(ren), teach the students age appropriate material,
changed diapers as needed, assisted children with potty time, served meals, encouraged, stopped and redirected any
inappropriate behaviors, communicated important information to parents, and cleaned toys and class
Sandwich Artist - SUBWAY
10/2014-05/2015
In this field, my daily routine was greeting each customer, taking and preparing each order, casher operation, record
keeping, food prep, inventory, stocking, and cleaning.
Console Operator-Imax Department - Sci-Port Discovery Center
1/2012 – 2/2014
I was professional, courteous, and friendly to all visitors,
members, patrons, and sponsors as I greeted them, escorted visitors up the elevator entrance whenever needed,
provided friendly and professional customer service, operated the console equipment, maintained cleanliness and order
of the theatre, and properly uploaded and shut down the movies and monitored the equipment.
References available upon request.
Contact this candidate