Customer Service Sales

PORSHA WALKER

Huntsville Al

Cell: 256-***-**** - **********@*****.***

SKILLS

Skilled in call center operations

People-oriented

Retail merchandising experience

Quick learner

Strong client relations

Customer service-oriented

Staff training and development

Strong work ethic

Friendly demeanor

Excellent communication skills

Sales experience

Cash handling and management

Positive and friendly

Strong interpersonal skills

MS Windows proficient

Goal-oriented

Persuasive speaker

WORK HISTORY

04/2016 to 01/2017 Optician

JC Penny Optical – Huntsville, AL

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Checked prescriptions on glasses

Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.

Fitted and adjusted eyeglasses and contact lenses. Managed patients' primary eye care health with professionalism and skill. Provided complete patient eye care, refraction and eyeglass and contact lens distribution services.

09/2015 to 12/2016 Sale Photographer/Manager

Lifetouch Portrait Studio – Huntsville, Alabama

took photos of families, newborns, children and pets Responsible for meeting the store goals and making the schedule Defused volatile customer situations calmly and courteously. Acted professionally and patiently when addressing negative customer feedback. Responded to all customer inquiries thoroughly and professionally. Referred unresolved customer grievances to designated departments for further investigation.

Answered customer questions about product availability Completed all cleaning, stocking and organizing tasks in assigned sales area. Contributed to team success by exceeding team sales goals by 85%. Trained all incoming sales team members.

Supervised a sales force of 4 sales associates.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Tracked inventory of all photo lab products and equipment. Edited, toned, captioned and uploaded photographs for news publications. Photographed high-quality images for both print and Internet distribution. Directed guests to the photo port location to view and purchase their pictures. Selected and altered secondary photographic features such as backdrops and lighting. Archived photographs on computers and servers.

Shot photographs in controlled lab, field and remote environments. Facilitated weekly studio appointments.

Fabricated camera mounts and cases to capture images and protect equipment. Performed advanced computer processing of images for assignments. Defined and recommended detailed solutions to capture images. 11/2013 to 10/2014 Sales Assoicate

Foot Locker – Huntsville, AL

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals 12/2012 to 05/2013 Teacher

Growing Smiles Learning Daycare Center – Huntsville, AL Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.

Relieved the head teacher and toddler teacher.

Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Supported 1 classroom teachers in implementing a developmentally appropriate curriculum for a group of 13 preschoolers.

Dressed children and changed diapers.

Communicated regularly with parents about daily activities and behaviors. Maintained daily records of children's individual activities, behaviors, meals and naps. 4 years daycare supervisory experience.

02/2009 to 12/2010 Customer Service Agent

United Healthcare – Huntsville, AL

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls in queue. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Mastery of customer service management systems and databases. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period. EDUCATION

2005 High School Diploma:

Bob Jones High School - Madison, AL

Current Associate of Arts:

Calhoun Community College - Huntsville, AL

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