Service Management

PROFESSIONAL SUMMARY/OBJECTIVE

Consummate Facility Operations Specialist with over 12 years of experience in diverse and challenging government and joint military environment. A proven record of excellence in achieving lasting results through strong leadership, a tenacious work ethic, uncompromising loyalty, and unwavering discipline in support of multiple DoD organizations and contracts. Demonstrates exceptional ability to provide valued and informative information use in ad hoc planning negotiating complex issues in course of action development. Currently eligible Top Secret 2015/03/04 DOD CAF SSBI Security Clearance.

SKILLS/QUALIFICATIONS

Managed equipment maintenance and repair

Naval Facilities Engineering Command (NAVFAC) facility custodian

Implemented and evaluates programs to manage safety and fire risk management

Interfaced with subordinate commands and higher headquarters to plan and schedule maintenance

Maintained long range facility master plan to forecast and secure funding for planned construction and major renovation projects

Validates customer requests for maintenance, repair, alteration, or replacement of equipment and/or building and grounds

Oversaw facility management resources including service contracts and space allocation

EXPERIENCE

Facility Manager Jun 2013 to Present

Logistics Solutions Group, Inc. Supervisor: Michael Frederick

9712 Virginia Ave Phone: 757-***-**** May Contact

Norfolk, VA 23511 40 hours per week

United States Civilian Employment

Manages five-story, 375,000 square foot facility involving seven tenant organizations worth $57M inspecting facility structures, related electrical and mechanical systems and equipment.

Generates inspection reports and follow-up actions to mitigate safety, fire safety and maintenance requirements. Oversees planning and coordination on facility management resources including service contracts and space allocation for mission support to over 150 active military and civilian personnel and over 310 military reserve personnel within United States Transportation Command (USTRANSCOM) and Joint Enabling Capabilities Command (JECC) their subordinate commands and higher headquarters. Advises the JECC Logistics Director by conducting research analysis and developing recommendations for systems and process improvements. Maintains facility data base for tracking preventive maintenance and managing budgets in conjunction with NAVFAC Maximo tracking system which resulted in successful completion of over 500 work requests for building operations, maintenance, repair, and self-help improvements of JECC managed spaces. Coordinates validated requirements for building operation, maintenance, repair, modification and modernization. Supports upgrade of main security office; coordinated approval of NAVFAC work permit for physical security program to upgrade and increase number of cameras from 16 analog cameras to 28 digital cameras, mounted and provided power for two closed circuit television circuit, two monitors and additional computer terminal; optimized monitoring capability for JECC security section. Ensures NAVFAC work order support for project and monitored electrical installation of four 120-volt 20-amp UPS protected electrical circuits to insure uninterrupted power service. Effectively communicated both orally and in writing the principles, practices, and techniques of facility management based on Air Force and Naval instructions used to prepare /implement building inspection checklists for safety and maintenance. Skilled in determining deficiencies, reading and interpreting engineering drawings and in preparing documentation for new construction and alteration projects provided JECC and Facility Engineering & Acquisition Division (FEAD) coordination of design, construction and close-out of the fifth-floor furniture modification. The $256,000 project enabled more efficient space utilization and rectified OPSEC concerns for organization operations and finance sections. Plans and estimates job orders for repair, alterations, equipment installation, and construction of facilities. Collaborated with NAVFAC estimator on the replacement of 3 water cooled heat pumps for hallway 160, conference room 181 and room 163. Planned and scheduled with management/ NAVFAC shop personnel; coordinated replacements valued at $25,000; completed 3 days prior to estimate. Implements new NAVFAC Fire Safety Program; attended Base Fire Warden Training, established ESAMS account and updated building to new requirements. Assist JECC EMERGENCY Action Manager in updating Emergency Action Plan and coordinated with JECC Security for Base Force Protection requirements. Executed Emergency Action Plan and oversaw physical security and resource protection during multiple weather events.

Assistant Facility Manager Jun 2004 to May 2013 09/2012 – 08/2013

Capstone Corp. Supervisor: Michael Jasenak

9712 Virginia Ave Phone: 757-***-****/May Contact

Norfolk, VA 23511 40 hours per week

United States Civilian Employment

Managed the operation, maintenance, repair, and improvement of 109,000 square foot facility housing three tenant organizations. Advised the JECC Logistics Director by conducting research analysis and developing recommendations for systems and process improvements. Provided technical support and assistance on a facility infrastructure upgrade for the 5th floor JECC Headquarters area by managing a $285,000 electrical project to determine the available excess capacity of an 800-Kilowatt generator and a 300,000-volt amp (KVA) Uninterruptable Power Supply (UPS). This project successfully mitigated power failures by installation of this back-up and uninterruptable power capability on JECC’s mission requirements. Coordinated with contractors and FEAD personnel on $1.1M construction project; ensured vendors complied with plans and specifications in the creation of a 7,000 square feet multi-purpose area to support JECC mission training and operational requirements. Subject matter expert in NAVFAC work order process; submitted over 3,000 work requests for building operations, maintenance, repair, and improvement of JECC managed spaces. Developed and implemented processes and procedures to ensure safety and health programs for facility occupants. Planned and scheduled with management, NAVFAC, contract vendor, and FEAD the coordination of a $3.7M exterior renovation project. JECC appointed representative to oversee facility renovations which replaced 786 original windows, painted exterior facility, installed 11 split air conditioning systems; replaced roof material and added a new handicap ramp along the west side of the building. Coordinates validated requirements for building operation, maintenance, repair, modification and modernization from all tenants. Coordinated with Joint Information Operations Range and contracted vendor for the installation of strobe lighting in rooms 140 and 149 improved security awareness for operation personnel. Conducted annual Fire prevention safety training for all tenants in X-132. Implements/evaluates established programs to manage fire safety risk, facility response to emergencies, and to management risk associated with physical security, and waste. Supported operational tasking for Theater and Joint Force Commanders assist in Logistics support of Deployment Kits. Determine adequacy of request for maintenance, repair, alteration, or replacement of equipment. Coordinated with Joint Staff and local vendor re-routing facility electrical outlets to server racks in main server room which paved-the-way for a new network system capability. Oversaw facility management resources including personnel service contracts, financial programs and information resources. Monitored base cleaning contract for facility; provided approximately 48 hours of after duty escort hours for cleaning of the 5th floor carpets and rest room tile floors. Coordinates validated requirements for building operation, maintenance, repair, modification; initiated emergency service call and coordinated for the replacement of the X-09 lock of a server room door. Gained access via a whole cut in the dry wall under the raised floor and coordinated repairs with NAVFAC Carpenters. Coordinated repair and provided 6 hours of weekend escort for a team of NAVFAC Environment personnel to encapsulate the delaminating ceiling 2nd floor in the morgue storage area. Mitigating associated risk with physical security and hazardous materials. Budgeted and executed Joint Staff facility management financial program for new equipment, site preparation, and service modifications. Executed Emergency Action Plan and oversaw physical security and resource protection during multiple weather events. Assisted in the Development and maintenance of the long-range facility master plan to forecast and secure funding for planned construction and major renovation projects. Coordinated a $50,000 environmental control project with FEAD, a local vendor, and building occupants for the installation of an automated building temperature control system. New control system linked facility equipment to web based program to enable more efficient equipment management and optimized building custodian/NAVFAC response time.

Military Experience

Job Title: YEOMAN First Class Sep 1979 to Sep 1999 09/2012 – 08/2013

United States Navy PNCS Betty Hand Supervisor:

Unknown Phone: No available contact number

Norfolk, VA 23511 Salary info/work schedule

United States

Skilled in determining deficiencies and in preparing documentation; directly responsible for improvements in an organization previously known for inefficiency. Responsible for the revamping and updating the Operations Department’s currency tracking system. This innovative approach to this time consuming and tedious task directly improved operations tracking of monthly flight hours and the publishing of the associated paperwork. Subject matter expert in use of automated systems to retrieve, maintain and update documents and records. Efforts increased productivity as well as customer satisfaction for Ship’s Office. Implemented and evaluated programs to manage safety risks; developed and distributed ship’s operation instructions. Developed and implemented check list and processes to ensure safe ship procedures were followed. Oversaw physical security and resources protection program to effectively protect occupants and property from assault, theft, or vandalism. Budgeted and executed office management financial program for administrative supplies and services. Planned and coordinated work requirements related to the operation; reorganized office procedures to more efficiently process and speed completion of routine and priority workloads by developing and managing a cross training program.

Education

A-500-0034 NV-1717-0014 FEB 89 Leadership and Management Education and Training (LMET) for Leading Petty Officers, Expeditionary Warfare Training Group Atlantic, Little Creek, Norfolk VA 23511 US 3 SH U

P-500-0034 NV-1717-0025 V01 MAY 96 Leader Development Program (NAVLEAD) for Leading Petty Officers, Center of Naval Leadership Learning Site Dam neck, Virginia Beach, VA 23455 US 1 SH L

P-500-0020 NV-1717-0027 V01 OCT 98 Primary Leadership Development Program, Leader Training Unit, Little Creek, VA 23455, US 2 SH L

YN1 NER-YN-001 DEC 87 YEOMAN 10 SH L

YN1 NER-YN-002 DEC 87 YEOMAN 17 SH L

Job-Related Training

13 May 2016, Above Ground Storage Tank (AST) Daily and Weekly Inspection Training, 0.5 2753133, (ECATTS)

13 May 2016, Above Ground Storage Tank (AST) Monthly Inspection Training, 0.5 2753213, (ECATTS)

02 May 2016, Asbestos: Virginia, 0.5 2734389, (ECATTS)

02 May 2016, Environmental Compliance and Enforcement, 0.5 2733358, (ECATTS)

02 May 2016, Environmental Management System, 0.5 2733392, (ECATTS)

02 May 2016, General Environmental Compliance Information, 0.5 2733420, (ECATTS)

02 May 2016, Hazardous Materials, 0.5 2734444, (ECATTS)

02 May 2016, Hazardous Waste Management, 0.5 2734583, (ECATTS)

02 May 2016, Naval Station Norfolk Annual Spill Briefing, 0.5 2733432, (ECATTS)

02 May 2016Spill Prevention Control and Countermeasures: Naval Station Norfolk, 0.5 2734336 (ECATTS)

14 Sep 2015, NAVFAC Fire Warden Training for building X-132

Honors, Awards

Logistics Solutions Group Certificate of Commendation, 2 Sept 2015

Logistics Solutions Group Certificate of Commendation,12 Sep 2014

Capstone Division 4 Outstanding Employee of the Quarter, 2011

Capstone Service Award, 2008;

Sea Service Deployment Ribbon (6)

Armed Forces Expeditionary Medal (5 Apr 98)

Navy Commendation Medal (Mar 92 – Jun 94)

Good Conduct Medals (5)

Navy Expeditionary Medal (2)

Battle “E” Award (3)

Navy Achievement Medal (18 Feb 92)

Joint Meritorious Unit Commendation (16 Jul 91)

LOC from COMCARGRUSIX (20 Dec 90 – 30 May 91)

Southwest Asia Service Medal (15 Jul 91)

National Defense Service Medal (15 Jan 91)

LOC from COMCARGRUSIX (12 Nov 89-1 Apr 90)

Joint Service Commendation Medal (24 Mar 86 – 10 Jan 89)

Meritorious Unit Commendation (23 Jan 80 – 1 May 80)

Other Information

Proficient in Microsoft Office, Outlook, Excel, Visio and Power Point

Volunteer Organization

A member of the Rock Church International of Virginia Beach since 1989

A member of the Rock Church Choir.

Reference

Gary Kegerreis, Joint Enabling Capabilities Command, 757-***-****, ****.*.*********.***@****.***.

Samuel Henry, Joint Enabling Capabilities Command, 757-***-****, ******.*.******.***@****.***.

Jacquelyn Simmons, Fleet Forces Command, 757-***-****, *********.*******@****.***.

Robert Bradham, U.S. Army Civilian AMRDEC, 757-***-****, ******.*.*******.***@****.***.

Landrum Miller, MAT INC., 757-***-****, *******.******.***@**.**.***

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