Field Service Engineer

FRANK R. CICCONE Field Service Engineer

Cranston, RI 02920 401-***-**** ac17pj@r.postjobfree.com LinkedIn Profile URL

Highly technical, business-minded Field Service Engineer proven in spearheading installation, maintenance, troubleshooting and repair of complex biomedical equipment against aggressive requirements. Robust background developing and leading all facets of high-performance service departments. Collaborative relationship-builder skilled in securing partnership with customers, vendors, internal executives and key stakeholders to drive operational improvements and dramatic cost reductions.

Areas of expertise:

Field Service Engineering

Preventive Maintenance

Diagnostics & Testing

Manufacturing Operations

Project Management

Customer Service & Referrals

Quality Assurance

Equipment Installation & Repair

Continuous Improvement

Program Development & Launch

Relationship Building

Communications

Professional Experience

AUTOGENOMICS, Carlsbad, CA

Field Service Engineer – Tech Support Department, 2007 – 2017

Director of Service, Field Service Department, 2004 – 2007

Promoted multiple times due to exemplary performance and team leadership achievements for company focused on automated technologies for genetic analysis sector. As Field Service Engineer, installed, repaired and maintained micro array automated genetic marker instrumentation. Key participant in trade shows to promote new technology, products and processes.

Balanced in-house leadership and 80% travel responsibilities for on-site troubleshooting and repair, maximizing impact on company growth and operational efficiencies.

Recommended and supported rollout of effective R&D recommendations based on component reliability and software.

As Director of Service, build field service department from ground-up, including training framework, operational policies, performance metrics and technical troubleshooting procedures.

LEXUS OF NORWOOD, Walpole, MA

Sales & Leasing Consultant, 2001 – 2004

Generated new company revenue through consultative sales and business development. Sold and processed registrations for new and pre-owned Lexus automobiles. Cultivated and strengthened relationships with customers and community partners. Interfaced with customers to gather, analyze and translate needs into targeted solutions.

Consistently recognized as top performer exceeding sales goals and performance metrics.

Enabled progressive company growth through sales excellence and customer referrals.

SIGMA DIAGNOSTICS DEPARTMENT, St Louis, MO

National Service Manager, 1999 – 2001

Directed team of 25 in executing wide range of daily manufacturing operations and process improvement initiatives for service organization supporting 300+ medical instruments.

Captured $600K in annual savings by driving eliminating duplicate instrumentation verification protocol.

Conceptualized, created and launched successful pilot program for device reliability.

Enhanced team productivity by building and deploying new global training program.

Dade Behring, Deerfield, Il

Regional Field Service Manager 1989-1999

First Field Service Engineer hired for the Field Service Organization, promoted to Regional Field Service Manager in 1991.

Special assignment to R&D during development of the Magnum Automated Immunoassay Analyzer.

Supported Trade Shows, travel included both domestic and international, installing and repairing PB Instrumentation.

Managed 19 Field Service Engineers servicing chemistry, hemostasis and immunoassay analyzers.

Education & Credentials

Associate in Science Degree in Electrical Engineering, Roger Williams University, Bristol, RI

Completed a 3-year Electronic Technician Certificate Program, Rhode Island Electronics School, Providence, RI

Computer and Network Training, New Horizons, Providence, RI

Additional Certifications: Electronics Technician Certificate, CompTIA Network + Certified

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