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Management Engineer

San Ramon, California, 94583, United States
August 31, 2017

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*** ****** **

San Ramon, CA *****

To Whom It May Concern:

I am enclosing a copy of my resume for your consideration. I have an extensive background in the Computer Science Development and Network Engineering Field. I have a Masters in Information Technology (1995) and am a Doctoral Candidate all but dissertation (a.b.d.) for Doctorate of Management in Organizational Leadership with Specialization in Information Systems and Technology (DM/IST).

I am currently a Senior Manager for Gap and lead a team of 80+ engineers who are responsible for Global Network, Telecom and Security Operations for all Gap, Old Navy, Banana Republic, Intermix and Athleta stores, e-commerce/OMNI, corporate, regional and field offices, distribution and data centers.

Previously, I have served as Managing Principal, NOC Operations for Nexus IS (Cisco Gold Partner), Director of Customer Network Engineering for Yipes Enterprise Services, Vice President of Engineering, IT & Operations for Logilent (e-Learning ASP services), and as CEO for DOLES Networks (a Silicon Valley based network engineering start-up company acquired by Logilent), Director of Network Operations for SpeedChoice (National Wireless ISP acquired by Sprint for $400 million), President of StarGate Technologies (ISP and Network Consulting company acquired by EMJ Internet), Chief Technical Officer for Guru Communications (ISP/Web Development/Hosting), Lead Senior Network Engineer IV and Project Manager for internetMCI, Systems Analyst and Network Administrator for Prosoft (8a Company), Systems Consultant for ComputerLand and MicroAge Computer Center, and Network Technician for the United States Army.

I have had many great opportunities to explore different IT working environments over my career in the professional technical field. I am extremely confident in both my hands-on and technical business management capabilities and encourage you to review my attached resume to gain a full comprehension of my knowledge and capabilities. I look forward to speaking with you soon.

Thank you for your time and consideration.

Andre’ Doles


210 Oakham Ct

San Ramon, CA 94583


Seeks a challenging and rewarding senior technical management role where prior experience, personal ability, leadership skills, and a commitment to professionalism would be of value.


* 25+ years of professional experience in the computer and network-engineering field

* Thrives in dynamic, challenging, start-up, and ever-changing environments

* Ability to isolate problems, effectively communicate and implement creative solutions

* Effective in developing ideas, organizing and driving all aspects of complex project management

* Extremely self-motivated entrepreneur who is enthusiastic and profit oriented


University of Phoenix, Phoenix, Arizona

Doctor of Management in Organizational Leadership with Specialization in Information Systems and Technology (DM/IST)

Status: In progress, Doctoral Candidate, all but dissertation (a.b.d.)

Monash University, Melbourne, Australia

Masters in Information Technology, October 2005

Status: Graduate


Project Management: Project, Office, MindManager, PMI/PMP methodologies

Network Admin: SNMP, Solarwinds, Openview, Strata, Spectrum, CiscoWorks, Nagios, MRTG, Cacti, RRD, SiteScope, Sniffers, radius, tacacs+, CyberManager, Toptools

Network Hardware: Viptela, Meraki, Cisco, Adtran, 3com, Wellfleet/Nortel, Lightstream, GDC, FORE, Netstar GigaRouter, Digital Link, Larscom, Verilink, Brocade, USR, Ascend, Annex, Synoptics, Kentrox, Hybrid, PC, Mac, Wang, VAX, Honeywell, IBM RS/6000, SUN, NeXT, HP9000, DEC, Juniper, Extreme Networks, Zhone, Arista, Tasman, Telco, Checkpoint, Gauntlet, NetScreen, Shomiti, PIX, ASA, ISE, MSE, WLAN, Prime Infrastructure

Protocols: TCP/IP, IPX, Appletalk, X.25, PPP, ISDN, Frame-Relay, HDLC, RIP, IGRP, EIGRP, OSPF, BGP-4, IS-IS/CLNS, (SNA) DLSw, APPN, SDLC, TB, TRB, SRB, SRTB, RSRB, STUN, MPLS, VPLS, VLAN, Multicast, NNI, EAPS, EXOS, type-2, xWDM, Gig-E,

Operating Systems: A/UX, A/IX, DOS, Windows, OS/2, Mac, Novell Netware, Unixware, Banyan Vines, Solaris, SunOS, Linux, Ultrix, DEC VMS, OSF1

Database: Oracle (SQL*Net, RAC, ASM, Clusterware), MySQL, Postgres, Sybase, MS-SQL

Server Apps: Exchange, Outlook, Citrix, VMware vSphere, SharePoint, Visio, Ghost, VERITAS

System Admin: SMTP, POP3, IMAP, X.500, NEWS, NFS, DNS, DHCP, TFTP, mrouted, RADDB, Apache, Netscape Commerce Server, IIS, tcsh/bash/csh, vi, syslog, NetFlow/sFlow

Software Development: LAMP/WAMP, Perl, PHP, Flex, Flash, Actionscript, DBI/DBD, Expect, tk/tcl, sockets, GD, XML, SNMP, Visual Studio, VB, Eclipse

Cloud Development: Windows Azure, ActiveState Stackato, Amazon EC2, HP Cloud Services

Audio, Video and Graphics: Pro Tools, Final Cut Pro, Premiere, Photoshop, Dreamweaver


Gap, Inc.

Pleasanton, California Oct 14 – Current

Senior Manager, Global Network Operations

* Management of Global Network, Telecom and Security Operations (80+ team members) for all Gap, Old Navy, Banana Republic, Athleta and Intermix brand stores (3,700+), e-commerce, corporate, regional and field offices, call centers, distribution, fulfillment and data centers

* Technologies include all Juniper (SRX Firewall, UAC, VPN), Viptela (SDWAN) & Cisco routers, switches (Nexus), TACACS, Wireless AP’s (Cisco WLC & Meraki), Pulse Secure VPN, Cisco ASA, ISE &VPN concentrators, F5 Load Balancers, Riverbed WAN Accelerators, Palo Alto Firewalls, IDM, Avaya CM5 & One-X, Zoom, Vidyo, Cisco Telepresence, Nagios, Cacti, Solarwinds, Cisco Prime Infrastructure, NetMRI, Infoblox DNS, NetQoS, Fluke TruView

* $15.5 billion net sales for FY2016 with 150k employees in more than 90 countries world-wide

DOLES Networks Corporation

Walnut Creek, California Apr 13 – Oct 14

Safeway, POC Manager

* Wi-Fi Retail Network Refresh upgrade project and delivery for 1,300+ stores

* Responsible for overseeing that all device configurations meet the architectural design

* Golden working configuration delivery for all devices (Cisco WLAN & AP’s, ISE, MSE, Prime Infrastructure, and ASA)

* Iterative lab testing through Staging, QA, eCert, and POC extension (live production store)

* Provide operational support and oversee technical deployment (manage data center core devices)

San Ramon, California Dec 12 – Mar 12

* Software development for Network Management suite Real-time SNMP & Netflow visualization with topology plotting, RRD, visual change management control, template CLI support across enterprise deployment

Pleasanton, California Sep 11 – Nov 12

Ross Stores, Contract Senior Network Engineer

* Wi-Fi and Security Retail Network Refresh upgrade project

* Automation application development – scan 1,100+ retail stores and dynamically transition all devices from flat to segmented networks (firewalls, routers, switches, registers, PC’s, AP’s, guns & printers)

* Provide ongoing network engineering support for store systems PC’s, routers, switches and firewalls

* Generate remediation and conversion analytics reports

* Maintain real-time store project inventory and upgrade status

* Provide escalation support to offshore deployment engineers

Walnut Creek, California Aug 10 – Aug 11

Verizon Wireless, Contract Senior Network Engineer

* Contract support to Verizon Wireless - Product Development & Integration

* Provided management & engineering services for the Video Data Optimization Project to relieve RF congestion in spectrum-constrained markets

* Overall operational responsibility for the Chicago region

* Developed project management plans for roll-out and integration into multiple regions

* Provided vendor management of Cisco Systems & Flash Networks

* Responsible for generating and reviewing MOPs, site surveys, service integration & activations

* Provided daily and weekly engineering & executive level reporting for 4 region site pairs

* Provided RF data savings analysis resulting from the data optimization project implementation

Nexus IS

Pleasanton, California Aug 07 – Aug 10

Managing Principal, NOC Operations

* Program Management for a leading Cisco Gold Partner in the San Francisco Bay Area

* Managed medium to large-scale data center deployments

* Oracle DBA transitional management for California Prison Health Care Services (CPHCS)

* Created Oracle DBA install and operating procedures for RAC, ASM, and Clusterware

* Environmental Remediation Reporting for 49 campus network installation (CPHCS)

* Led the Business Process Management Automation Team software development initiatives

* Architect and software development code contributor for numerous internal corporate applications

* Designed and created the SMB UC Quote generator used by the company’s sales force

* Created application to dynamically generate customer Cisco Unified Communications configurations

DOLES Networks Corporation

Walnut Creek, California Dec 06 – Jul 07

Kaiser Permanente - Contract Senior Network Engineer

* Contract support to Kaiser Permanente for network management planning for new data center

* Migration planning of SoCal Data Center to newly created NorCal Data Center located in Napa

Yipes Enterprise Services

San Francisco, California Jul 06 – Nov 06

Director of Customer Network Engineering

* Managed a Team of 4 Senior Network Engineers

* Served as the Customer Escalation point for the Network Operations Center

* Provided the NOC with Methods and Operating Procedures (MOPs) documentation

* Provided technical training, diagrams and materials to the NOC and Sales Engineers

* Management of Backbone Security related issues and assistance with DNS management services

* Responsible for isolating and resolving worldwide customer related issues (routing, packet loss, etc.)

* Backbone routing and switching implementations, hardware/software upgrades and maintenances

* Assist with the development of automation tools to provide network provisioning and auditing

* Assist Network Architecture team with lab testing of new hardware and software certifications

* Coordinate, facilitate and deliver Project Management Plans and operating schedules to the CTO

* Company acquired for $300M and integrated into parent based overseas

DOLES Networks Corporation

Aalen, Germany Nov 05 – Jun 06

Melbourne, Australia Mar 04 – Oct 05

Chief Executive Officer

* Establish global marketing campaign for the company’s new products and services

* Develop business plan and establish global partnership arrangements

* Research and Development for Network Management software sector

* Lead SNMP Manager Network Management software development team

Palo Alto, California Oct 02 – Feb 04

* Provided full time network management services to Consulting Psychologists Press (CPP)

* Cisco router network management for the corporate headquarters and 6 remote offices

* Management of data center including all Intranet and customer facing production servers

* Wrote Perl scripts to automate operations and provide statistical utilization graphing reports

* Management of Windows 2000 Advanced Server, Exchange 5.5, MS SQL Server, Active Directory, IIS, Freshwater SiteScope, Sniffers, HP Toptools, NAI ePolicy Orchestrator, Groupware, Oracle, Linux Advanced Server, HP9000, NTP, DNS, SMTP, POP3, DHCP, and SalesLogix

Logilent Learning Systems (Acquired DOLES Networks Corporation Lab Technology)

Lafayette, California Sep 01 – Sep 02

Vice President of Engineering, IT & Operations

* Lead a team of 30+ (Engineers, Programmers, Development, IT, Operations, Offshore)

* E-Learning ASP services focused on technical certification training (Cisco, Oracle, and Microsoft).

* Created a dynamic provisioning system to manage a live inventory of 700+ routers and switches

* Created Live Labs for Cisco ICND, BSCN, BSCI, BCMSN, BCRAN, CIT, and CIPT courses

* Acquisition of DOLES Networks Labs Technology included a 1-year software integration agreement

DOLES Networks Corporation

San Jose, California Sep 99 – Sep 01

Chief Executive Officer

* Successfully founded and sold a startup company in Silicon Valley during a down economy

* Developed and marketed the company’s business plan, successfully raising 1 Million in VC funding

* Lead a Team of 10 employees focused on Network Engineering Software Development

* Created an Internet based rental laboratory where customers are able to design customized topologies and deploy them within our virtual test labs using actual Cisco routers and switches

* Developed interactive courseware for Cisco CCNA, CCNP and CCIE Certification tests

* Lead a successful exhibition at Start-up City, Networld+Interop Atlanta 2000

* Patent Pending Lab Technology acquired by Logilent Learning Systems for 2.1 Million

SpeedChoice (People’s Choice TV)

Chicago, Illinois Oct 98 - Aug 99

Director of Network Operations

* National Wireless ISP and Cable TV company (analog and digital)

* Managed a Team of 14 NOC Engineers, Web and Systems Administration, Development, Customer Provisioning, Security, Second and Third Level Trouble Handling Teams

* Multiple Market Operational responsibility for all customer impacting servers and services to include Mail (POP, SMTP, Send mail, majordomo), Web, News, DNS, Security/Firewalls, Log files, Database Management (Postgres, MYSQL, Oracle), OS Maintenance, Y2K Compliance, Disaster Recovery, Backups, SNMP Network Management, NTP, Ticketing and Provisioning System, Cisco Routers and Switches, Hybrid Cable Modems (CMD, CMU, CyberManager), Modem Banks (Ascend and USR), Radius, iPass, POP equipment, IP Management, Cache/Proxy servers, NOC Call Center, Outage Reporting, Performance Metrics, Enterprise Support, Procurement, Recruitment, BGP Multi-homing, E-Commerce, Systems Integration, Process Documentation, Change Management Control, Shift Scheduling, User Account Administration, and Inventory

* Company acquired by Sprint for $400 million and relocated to Kansas City, Kansas

StarGate Technologies, Inc.

Apex, North Carolina May 95 - Oct 98

Chief Executive Officer

* ISP based out of Raleigh, NC (12 employees)

* Manage daily operations, sales and marketing, corporate partnerships, seek new ventures

* Earthlink Networks contract to support advanced BGP routing for their National Backbone

* Provide network engineering contract support for multiple network backbones including for Netsation, Duke University, Cisco, GTE, Fairchild Semiconductor, Department of Energy’s Office of Scientific and Technical Information, and the Environmental Protection Agency

* Maintain and monitor multiple complex Frame-Relay, Dedicated and ISDN client networks.

* Administer DNS services, SMTP, firewalls, tacacs+, Radius, Oracle7 and web operations

* Oracle 7 to 8 migrations, Stabilization and Optimization of customer data communications facilities

* Successfully founded and sold (Dating Service) and Trader.Net (Classifieds)

* ISP Customer base acquired by EMJ Internet in October 1998

Guru Communications, Inc.

Miami, Florida Sep 94 - Feb 97

Chief Technical Officer

* Oversee Technical Operations for a team of 17 (2 Production Managers, 4 Web Development Programmers, 2 System Administrators, 9 HTML and Graphics Designers)

* Managed Network and Server Operations (Cisco, Sun, Linux, Novell, WinNT)

* Customers included Bombardier Corporate, Sea-Doo, Helmsley Hotels, and Cigna Dental

MCI Communications Corporation

Cary, North Carolina Mar 95 - Aug 96

InternetMCI Senior Network Engineer IV, 2nd Level Support

* Project Manager for Remote LAN Dial (secure corporate dial-up using frame relay) and Dial Billing; ensured smooth hand-offs to newly created support teams

* Manage the world’s largest internet backbone (FY95), carrying 40% of worldwide internet traffic

* Customer assistance with IP delegations, announcements, submitting routing objects to the iMCI Routing Registry and the RADB, access filters, DNS configurations, router setup, improper routing, packet loss, BGP peering, static route objects, utilization’s and capacity planning

* Troubleshoot, manage, design and upgrade iMCI’s backbone on a daily basis

* Built, managed and migrated core backbone from 8 single core 45 Mbps POP’s to dual cores with route reflection, eventually expanding to 19 POP’s running at OC-3 (155 Mbps) then on to OC-12 (622 Mbps) within a two year period

* Diagnose faulty equipment and improper configurations with DL3100’s, DL3800’s, LarsCom Split Mega-T’s, Verilink, Cisco 7500+, Annex Terminal Servers, Frame-Relay, HP Openview, Fore, Lightstream, and GDC ATM switches

* Build and maintain the vBNS Network (the new OC-3 NSFnet); serve as a technical escalation point to the Super Computer Centers; Assume management responsibilities of the NSFnet and SuraNet

* Managed modem pools for iMCI Dial-Up access, Delphi, Prodigy, and Remote LAN Dial using Cisco, radius, Tacacs+, Ascend Max and USR modems

* Developed many Oracle database apps accessible via Netscape (Down Customer, Ticket System, Provisioning, Backbone Circuits, Customer Circuits)

* Create tools to automate and streamline network operations and maintenance

* Created the iNOC Tool Web Server that front-ended many tools used to troubleshoot iMCI’s backbone on a daily basis (ex. SNMP and expect router logins to produce graphical CPU and line utilization reports, routing tables, BGP peers)

* LAN Times magazine interview June 10, 1996 - contributions as a Senior Engineer for InternetMCI.

Arlington, Virginia Nov 94 - Mar 95

Lead Operations Engineer / Acting Manager

* Design, budget, management and implementation of start-up internetMCI Server Operations Center

* Interviewed, hired, managed and trained the initial 12 Server Operations Center Engineers

* Worked with Vinton Cerf (Father of the Internet) to design the World’s First Secure Shopping Mall

* Managed the design, acceptance testing and implementation of the FDDI LAN, Registration, Authentication, Newsfeed, Merchant, Transaction, Staging and Mail Servers (Sparc 2000’s, 1000’s, DEC Alpha AXP2100’s, and Cisco 7000’s)

* Worked closely with Mosaic Communications Corporation (now known as Netscape) to create the Oracle Web Admin front-end for the dynamic html product database

* Inventory management, installation of core OS’s, circuit provisioning, router configurations

* Received an Award of Excellence in appreciation of outstanding performance and dedication at the Server Operations Product Launch in Washington, DC (March 27, 1995)

Professional Software Engineering, Inc. (PROSOFT)

Arlington, Virginia Nov 92 – Nov 94

Network Engineer

* Managed the Space and Naval Warfare Systems Command Headquarters (SPAWAR) LAN/WAN

* Network consists of HP9000, WANG VS100, VS300 and VS7010, NeXT, Sun, Apple A/UX, System 7 Macs, IBM’s, Netware 3.11, 4.02, UnixWare, Linux, Solaris, SunOS, and HP OpenView.

* Management of NFS, SNMP, SMTP, DNS, Routers, Gateways, Concentrators and Sniffer/Protocol Analyzers with strong emphasis on Internet (Milnet) Security, Oracle 7 DBA

* Created and served as Webmaster for SPAWAR’s Corporate Web Server hosting Gopher, httpd, Mosaic, Archie, News, SMTP, Forms, Perl, Tcl, Harvest, WAIS, NFS, Telnet and FTP

Field Systems Engineer – Rota, Spain May 92 - Nov 92

* Installation of 32 LAN/WAN facilities for the US Navy in Rota, Spain

* Cabling and punch down of over 2500 drops

* Server configurations, Novell Netware administration instruction (Train the Trainer)

Field Systems Engineer - Veterans Administration Project Nov 91 - May 92

* On-site training located at individual VA Centers located across the U.S

* Project Management included training material creation timelines, inventory control, and scheduling

* Installation and group training for 22 facility LANs across US with remote WAN VAX connectivity


Virginia Beach, Virginia Feb 91 - Oct 91

Corporate Sales Consultant

* Novell network consulting & troubleshooting; sales and support to large corporations

MicroAge Computer Center

Hampton, Virginia Apr 90 - Jan 91

Systems Consultant

* Sales, support, LAN installations, software training

* Mac and Sun SPARC configuration and install of Milnet at NASA Langley

United States Army Corps of Engineers

Boeblingen, Germany & Fort Knox, Kentucky Sep 86 - Mar 90

Brigade Computer Technician

* Network administration, security and operational readiness of 640+ Wang and Zenith computers

* Logistics supply planning & distribution for a $12.8m annual budget - 1st Infantry Division Forward

* Operational Readiness, vehicle deployment, and Missile Status reports & German translator

Contact this candidate