JAMES ERIC RICHARDSON

***** ************ ******, **** ****, CO 80124

Cell: 720-***-****

ac12kl@r.postjobfree.com

With over eight years of proven project management in such industries as; Information Technology, Advertising, Tenant Improvement, and Commercial Construction; my diverse background affords me the ability to be agile, quickly solve complex problems, work well with teams, and manage the dynamics of all projects small or large to completion. MS Project

MS Excel

MS Visio

MS PPT

MS Outlook

Adobe Photoshop

Adobe Acrobat

AutoCAD

Goggle Analytics/Ad Words

Goggle Ad Campaigns

Social Networking

Web development

AIA Contracts

Proposal Writing

Blue Prints

Estimating

Supply Chain & Vendor Management

Cost Analysis

Zoning & Permitting

Site Survey

Project Close-Out

PMP

OSHA-30

CPR/First-Aid

10/2016 to Current

INTERMEDIX

Wheat Ridge, Colorado

Customer Service Representative

Managed a client portfolio of over 30 Industry Leading EMS Agencies supporting medical billing software for Medicaid and Medicare with annual revenues of 16M.

Educated Clients on updates, new or important features of Intermedix applications. Conducted monthly, quarterly, and annual agency performance reviews. Facilitated contract renewals and answering questions on invoicing or billing. Served as the primary point of contact for a set of clients and promptly respond to all client inquiries with in 24 hours. Monitored and provided ongoing analyses of corporate client accounts to assure accurate and successful billing processing.

Identified potential problems with corporate client accounts before they occurred and worked to eliminate future occurrences.

Developed and lead strategies to grow revenues from corporate clients through sales of additional products and services. Maintained collaborative relationships across multiple departments with external clients to accomplish client fiscal goals. Coordinated and performed onsite visits to corporate client locations to assess the needs of the client account. 03/2016 to 10/2016

MENDEL AND COMPANY CONSTRUCTION

Englewood, Colorado

Commercial Construction Project Manager

Secured new accounts by participating in request for proposals, soliciting new subcontractors and architects. Coordinated RFP's, bid reviews, contracts, and awarded subcontractor. Facilitated project kick-offs, weekly owner meetings, and close out punch walks. Established project objectives, policies, procedures and performance standards prior to project kick-off. Assisted in the negotiation of claims between owner disputes with subcontractors and suppliers as necessary. Initiated and maintained relationships with clients and consultants to facilitate successful project execution throughout the construction phase and during close-out.

Monitored and control construction through administrative direction of onsite superintendent. Ensured project safety standards and environmental programs were adhered to at all times under OSHA 30 guidelines.Reviewed and approved all project contracts, purchase, and change orders. Conducted project close-outs to evaluate construction and overall team performance to ensure that quality standards were successfully met.

Maintained the highest safety and quality standards throughout the construction process. SUMMARY

SKILLS

EXPERIENCE

08/2015 to 03/2016

TERIYAKI MADNESS

Denver, Colorado

Senior Project Manager Head of Construction

Managed all aspects of construction for a start-up franchise concept specializing in fresh Asian style grill cooking. Collaborated with architects to approve floor plans and receive final drawings. Provided cost analysis and value propositions with franchise owners of GC bid proposals and awarding final contracts. Partnered with Architects, Landlords, owners to finalize floor plans to adhere to brand standards. Successfully opened six stores across the United States while managing an additional ten franchises in construction. Overhauled the construction program identifying cost saving measures reducing store build out costs by $60,000. Coordinated all aspects of material and equipment ordering including scheduling timely deliveries against narrow eight week construction windows.

Conducted site walks, site surveys, and facilitated weekly construction calls with GC's, owners and site superintendents. Accountable for final punch walks, installation of menu-boards, art, and POS Systems. Assured all equipment was functioning, properly installed and working according to spec. 05/2012 to 06/2015

MAUI WOWI HAWAIIAN COFFEES & SMOOTHIES

Denver, Colorado

Senior Project Manager Head of Construction

Promoted to provide superior project management for retail construction builds for domestic and international projects. Implemented cloud-based project management tools increasing team collaboration, expediting reviews, and centralizing project assets.

Developed detailed MS project schedules and plans; assigning tasks, coordinating team efforts, monitoring performance, and maintaining adherence to tight time lines.

Approved final drawings, solicited GC bid proposals, providing costing analysis, and awarding of final contracts based on owner selection.

Managed and coordinated all aspects of material and equipment ordering including scheduling timely deliveries against narrow construction windows.

Collaborated extensively with operations overseas; Egypt, Kingdom of Saudi Arabia, United Arab Emirates, Mexico, and Ireland to provide construction oversight for kiosks, retail, and drive-thru stores. Conducted weekly calls with general contractors and owners, provided executive reviews, site visits, and project close-outs for all construction projects.

Received PMP certification and attended project manager workshops on an ongoing basis. 05/2010 to 06/2012

MAUI WOWI HAWAIIAN COFFEES & SMOOTHIES

Greenwood Village, Colorado

Marketing and Communications Manager

Coordinated all corporate communications and marketing efforts for domestic and international channels including; Press Release, Social Media, Web, and Corporate Newsletter. Maintained and reinforced brand standards across all business models, i.e., mobile, fixed and in-line retail, including franchisee web and social media sites.

Designed and developed customized marketing campaigns for new franchise operators which included: strategic marketing plans, Grand Opening kits, and merchandising schema. Evaluated and updated all corporate marketing collateral, i.e., posters, signs, banners, menu boards, slick, and promotional presentations on a quarterly basis.

Launched first national social media campaign and loyalty program "Where is Maui Wowi?" and Surf Club. Created all marketing materials and collateral for the Maui Wowi Hawaiian International Conference with a cost savings of

$43,000.

Implemented Limited Time Offers and promotional campaigns, that increased coffee and smoothie sales 8% (YOY). Managed business development messaging and portal content; increasing leads by 120%, CQ's conversion by 18%, while reducing portal spending that resulted in an annual cost savings of $23,000. Delivered projects on time and on budget or below budget 100% of project plan. 01/2010 to 03/2010

LOWE'S HOME IMPROVEMENT

Denver, Colorado

Commercial Sales Account Representative

Hired to help build customer base, increase loyalty, and promote Lowe's commercial building department to achieve 6M revenue goal.

Maintained and grew commercial accounts in the Denver metro area; client's included the Denver Housing Authority, Urban Renewal Authority, and Veterans Green Jobs.

Managed all aspects of client orders, billing, fulfillment, and site deliveries. Conducted daily safety inspections around commercial area, evaluated inventory levels, and placed reorders for products. Established and maintained solid vendor partnerships with DeWalt, Grainger, and Kobalt Achieved high sales and exceeded performance goals. 01/2008 to 03/2009

TRIAD DIGITAL

Tampa, Florida

Senior Technical Project Manager-Contract

Project Manager reporting to the Vice President of Production for the implementation of strategic online campaigns for Walmart.com "In-Stores-Now."

Successfully launched multiple campaigns on different project cycles concurrently, e.g., Pet's, Wellness, and Food. Collaborated with internal departments to determine project schedules, milestones, deliverable, and identify resource constraints.

Developed and implemented strategic mapping and campaign requirement documentation, i.e., technical/functional requirements, ad specifications, wire-frames, SEO/SEM etc. Participated in key stakeholder meetings facilitating project hand-offs and final reviews. Maintained ongoing production schedules, reporting, and client production change request utilizing MS Project, Visio, and Excel.

04/2003 to 12/2007

QWEST TELECOMMUNICATIONS

Denver, Colorado

Senior Project Manager/Production Coordinator

Coordinated all internal and external resources for timely project completion of 160 annual product releases and promotional updates.

Constructed detailed project plans that included; requirements gathering, identifying milestones, risks, dependencies, gap analysis, and technical requirements for successful project completion. Collaborated daily with the production managers on strategic release milestones, production schedules, deployment dates, and multivariate testing.

Managed analytical reporting, prioritization meetings, and postmortem assessments for "Best Practice Standards." Performance managed Product Managers and Web Business Analyst against hand-offs, project milestones, deliverables, and timelines.

Assigned to Production Coordinator role for delivering interactive training materials to Big Box Partners, i.e., Sam's Club, Circuit City, and Best Buy highlighting features and benefits of Cross-Selling Qwest DSL. PMP Certified

ASSOCIATE OF ARTS: MULTIMEDIA, ARTS & TECHNOLOGY 1997 Santa Barbara City College, Santa Barbara, California, USA My emphasis, while in the program, was to learn to create online and interactive courses for the EMS industry. Specialized concentration authoring interactive DVD's, digital film effects/post-production, and graphic design. Selected by the faculty to be a practicum instructor for interactive design and facilitate a course of 25 students. 1994

Daniel Freeman Paramedic School, Inglewood, California, USA California Paramedic License from one of the Nations leading Paramedic Schools; selected 35 out of 1500 applicants to participate in the part-time program.

POLITICAL SCIENCE 1990

Colorado State University, Fort Collins, Colorado, USA HIGH SCHOOL DIPLOMA: SCIENCE & MATH 1986

Arvada West High School, Arvada, Colorado, USA

References Available on Request.

EDUCATION AND TRAINING

REFERENCES

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