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Engineer Field Service

Oceanside, California, United States
August 30, 2017

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Charles Jackson




Windows: NT, Workstation, 2000, Pro, XP, Win 7, Exchange 2000, Microsoft Office Suite, WINS, DNS, DHCP, LAN WAN Technology, Network Protocol Topologies and Architectures, Assembly, PC Diagnosis & Repair, Operating system Installation, Configuration & Security.


A+ Computer Support Specialist

Dell Certified

Micro Computer Applications

Windows 7 certification

Window 8 certification


National Polly College of Engineering & Oceanography

Network Administration

AAS Degree in Network Engineering

Maric College, San Marcos, CA

Micro Computer Systems

Mira Costa Community College


Insight Global – Albertson April 2017 – June 2017

Network PC

Hardware Upgrade

Proprietary Software installation

Server room Upgrade

Port Switching

Adecco – BD CareFusion July 2016 – March 2017

Field Service Technician

Travel to different hospital within the USA servicing the following




Yoh – Sound, Carlsbad, CA May 2015 – March 2016

Custom Support Engineer

Assisted clients with connectivity issues

Assisted clients with hardware and software issue

Remotely reimage x-ray computer

Trouble shot communication issues between the x-ray computer and the server and other viewing station

Smart Source – Chase Bank March 2015 -

Field Service Tech (On Call Only)

Repairing, Installing, and the Removal of workstation

Repairing, Installing, and the Removal of teller stations

Swapping of UPS

RanStad- Cymer/ASML, Rancho Bernardo CA July 2014 – March 2015

Jr. Admin/Desk side Engineer

Assisted clients with connectivity issues

Assisted clients with hardware and software issue

Build system for new clients

Resolve AD issues such as Password resets and granting permissions

Experience MS Office Suites

Ticket Escalation

Pushed Software to user’s laptop or work station via SCCM



Service Now

SAP Login Issue

Agile login Issue

Oracle Issue

McGraw Hill Publishing, Carlsbad, CA Nov 2012 – Apr 2014

Jr. Admin/Inventory Mgr

Assisted clients with connectivity issues

Assisted clients with hardware and software issue

Managed the Inventory

Setup accounts in AD

Experience with MS Office Suites


Reimage systems

Unisys Corp., Oceanside, CA Oct 2007 - Oct 2012

Field Tech/ Jr. Admin

Repaired all models of Dell Laptop, Desktops and Workstations.

Ran diagnostic using dell diagnostic software

Repaired some servers

Edward Jones Investments, Oceanside, CA May 2007 – Jul 2007

Field Tech

Converted the Edward Jones offices from satellite to DSL by installing Cisco routers and upgrading the workstations from NT to XP.

Datrose, Rancho Bernardo CA Oct 2006 – Jul 2007

Test Operator

Tested printers for Kodak.

Techflow, San Diego, CA Sep 2006 – Oct 2006

Helpdesk Agent

Updated clients’ information in the database by scanning or speaking

directly with the client.

RanStad, San Diego, CA Apr 2005 – May 2006

Network Technician

QC the disassembling ad re-assembled computers networks while the offices were being


Verified that the network was working and all employees were able to access any and all

documents, web sites, and shared drives that were required for that office to function.

Mil Vets, San Diego, CA Sep 2004 – Mar 2005

Jr. Admin

Investigated and resolved computer software d hardware problems.

Created tickets using the remedy ticketing system.

Remote into other systems using Tivoli or Net meeting.

Checked connectivity issues by pinging the systems or the IP address.

Used training manuals and follow procedure to train user on the software and recommend, alternatives to provide training.

Onsite, Rancho Bernardo CA Jul 2003 – Feb 2004

Rework Operator

Made repairs to Sony computers and laptops.

QualxServ, San Diego, CA Jun 2003 – Jun 2004


Performed hardware and software installation.

Repaired Dell computers, QC co-workers computer ensuring that orders was completed before leaving the site.

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