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Sales Customer Service

Atlanta, Georgia, United States
August 28, 2017

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Carla T Broughton

**** ******** ******, ******* ** 30327 C. Phone: 404-***-**** Email:

Sales Support Administrator /Purchasing Logistics

Client Support Full Cycle Billing Administrative

Highly organized professional with over 15 years of recent and relevant experience in utilizing Business Process Improvement, and Project Management strategies to grow business and improve business flow. Highly organized analytical professional with superior goal setting, decision-making and problem solving skills. Proficiencies in Project Coordination, Client Services, and Application Support to provide relevant workflow solutions.

Core Expertise

Sales Support



Application Support

Contract Creation

Performance Management Strategies


Business Process and Improvement

Project Management


Technical Sales

Sales Force/CRM

Customer Service/Client Services


JD Edwards


Microsoft Office Suite

Conflict Resolution

Professional Experience

General Electric (Power & Water)-Contract Technical Sales Application Support Marietta, GA

2015 to 2017

Provided ongoing technical sales support to a team of engineers for Monitoring Software & Analytics (MSA) project by completing and processing new sales opportunities and contract renewals for expired warranties. I engaged with international and US customers regarding GE latest offerings & benefits by leading sales presentations via Web Ex. I managed a time line of projects which included: initiation, planning, execution, monitoring, control and closure throughout the life cycle of the project from beginning to end.

Led in the increase of contract warranty renewals by generating over 3 million in revenue for the company

Utilized six sigma training skills offered by GE to effectively prioritize projects and deadlines

Improved business functionality and etiquette across the board by participating in Toast Masters for public speaking and seminar meetings.

Consolidated Container Company- Sr. Purchasing/Logistics Account Manager Marietta, GA

2012- 2015

Effectively managed and handled purchasing & pricing of raw materials from suppliers by biding on hdpe natural, hdpe mixed color, PET bales, regrind, and purge for inbound products. Partnered with production and warehouse personnel to coordinate orders from within warehouse through communicating with suppliers, vendors and transportation carriers and managing inventory on a daily basis. Entered purchase orders and sales order entry via JD Edwards for raw materials, finished goods and sample order shipments. Maintained CRM with updated pricing via Microsoft Dynamics & sending updated cost analysis to VP of sales. Acquired competitive quotes for bulk, ocean freight, van and LTL shipping which included maintaining custom doc and IMR documentation for California out of state shipments. Generated invoices and e-bills utilizing Great Plains.

Attended several recycling trade shows throughout the US which gained and continued relationships while prospecting new vendors and increasing value and creation to the company.

Improved customer service process by implementing 3PL to handle freight request to advance more vendor sales and increase revenue.

Identified training and development needs; worked with appropriate resources to find solutions to training gaps driving performance and competency improvements.

Alexander Gallo Holdings – Client Services/Billing Specialist Atlanta, GA


Responsible for resolving errors on client depositions, exhibits, and video made by the courts by proactively answering the client needs via phone or email and delivering excellent client service resolution in return. Resolved all billing conflicts between court reporter and clients (attorneys). Prepared bills for electronic processing and maintained e-billing status information in ARCS 2G. Allocated unapplied funds, and write offs and cancellations. Assisted in month end processing.

I was transitioned from Client Services to Billing Specialist after 1 year with the company, during this promotion I implemented training strategy for smooth hand off to the next client service representative.

Professional Experience Continued…

Spearheaded setting billing strategies to be able to quickly invoice and bill to make sure court reporters where paid in a timely manner

Inovis- Sales Operations Administrator for Lock & Key Alpharetta, GA

2002 to 2006

Responsibilities included managing the issuance of license keys for TLW, TLi, TLE, XML, and Seagull software by verifying customer account status which included working alongside with accounting to make sure the customer was in good standing before unlocking software. Ran queries for our Test & Development, and Disaster & Recovery systems and participated with company transitioning from Vantive to Sivel. Created no charge software contracts for customers changing hardware systems ensuring accurate licensing data within our order management systems.

Analyzed contract performance requirements special provisions and terms and conditions to ensure accurate compliance with law regulations, cooperate policies and procedures.

Academic Credentials

Oracle Certified- Guru Software Services

Academic Diploma-Henderson High School

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