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Management Software

Saint Paul, Minnesota, United States
May 31, 2017

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Twin Cities, MN (651) ***-****


Software Engineering Executive with 20+ years of team leadership, budget and operations management, product and technical experience in the Telecommunications, Networking, Labor Management, and IT industries. Results-focused and effective leader with proven ability to develop corporate strategies and implement programs to achieve them. Known as a proactive problem solver in complex situations who maximizes productivity, improves customer satisfaction, controls costs, increases reliability, and exceeds company objectives. Valued for excellent communication, planning, program management, and team effectiveness skills. Key competencies include: Strategic Business and Product Development Planning Cost Control, Productivity, and Productivity Enhancement Leadership Collaboration Business Intelligence SaaS Software App. Development Network Architecture PROFESSIONAL EXPERIENCE

AGILYSYS, INC., Eden Prairie, MN 2013 – 2016

Publicly owned company producing software for the hospitality industry, with a product portfolio including property management, Point Of Sale (POS), restaurant inventory, restaurant reservations, Business Intelligence, workforce management, and financial transaction payment solutions. Agilysys acquired TimeManagement in 2013. General Manager (2015 – 2016)

Responsible for all business functions in the Software Development, Support, Professional Services, Project Management, Product Management areas, as well as, facilities and hardware depot.

As a member of Agilysys’ Senior Leadership Team, prepared Quarterly Board Review presentations for the Software Engineering, Support, and Professional Services operational plans and results.

Responsible for establishing and facilitating strategic global partnership for a workforce management solution that developed policies, procedures, training activities between the two companies.

Led succession planning in the Product Management, Project Management, Professional Services, and Support roles, and established processes and procedures to facilitate the newly established partnership.

Managed customer expectations and legal responsibilities to facilitate the transition from the Agilysys workforce management solution to the partner’s solution.

Participated in creation of Agilysys’ marketing operations, including sales messaging, training aids, and introduction of a new product pricing model.

Created a Professional Services estimating tool to increase efficiencies in the sales quoting and scheduling processes.

Established and implemented procedures and roles to improve customer experience and retention rate.

Led the shutdown of the business unit including office space, retaining all employees through close of business. Sr. Director of Software Engineering (2013 – 2016)

Played integral role in Agilysys’ acquisition of TimeManagement, responsible for presenting all technologies to acquisition decision makers, ensuring full understanding of TimeManagement’s engineering and product assets.

Integrated workforce management solution with Agilysys’ inventory, POS, and property management solutions.

Responsible for product roadmap and delivery schedule to optimize resource utilization.

Introduced new product and engineering tools, including Jira, Git, Confluence, Zendesk to the organization.

Presented product capabilities and features at Agilysys’ annual Inspire user conference, increasing visibility and user benefits to existing and prospective customers. THOMAS M. MAYER PAGE 2 OF 3

Professional experience, continued

TIMEMANAGEMENT CORPORATION, Eden Prairie, MN 2002 – 2013 TimeManagement Corporation developed and sold the most feature-rich, web-based SaaS workforce management solution to the hospitality industry focusing in the restaurant vertical market. Vice President of Technology

Responsible for providing network and infrastructure direction for the corporation, as well as, supporting and directing three versions of TimeManagement’s workforce management product, including a web based SaaS object- oriented enterprise solution written in C++, C#, COM, ActiveX, .NET, ASP .NET, MVC .NET, Java and mobile platforms. Managed multiple groups of on and offshore developers and QA staff.

Developed procedures and introduced applications to facilitate the flow of information between the Development group and Sales & Marketing, Project Management, Professional Services, Support.

Introduced various procedures to track and resolve software bugs throughout the company.

Provided application and system architecture direction, including instituting QA procedures and practices, establishing a code review policy, and instituting Agile software development process.

Modified product for migration from a PC Windows application to a web-based SaaS solution.

Initiated, and led the development and successful implementation of workforce management mobile applications.

Collaborated with customers to investigate their needs and incorporate them into new products.

Installed MS SharePoint Services as the company’s first repository for Development and customer facing documentation and project status. Created Development wiki for collaboration.

Designed the network and computer configuration to maximize efficiency of QA, Professional Services, Software Development and the nightly build process.

Played integral role in Agilysys’ acquisition of TimeManagement, responsible for presenting all technologies to acquisition decision makers, ensuring full understanding of TimeManagement’s engineering and product assets. SAFEPET, INC., Minneapolis, MN 2000 – 2002

Safepet’s products and applications helped reunite lost pets with their owners. CIO / CTO / Partner

Responsible for all aspects of technical business development, including the development of patented pet identification software.

Co-author of two patents; one for the physical product and one for the software intended to protect the Intellectual Property of the company.

Designed and developed the web application that registers pets; performs search and recovery functions; records medical history records; issues electronic certificates; and issues municipal licenses.

Developed an application for veterinarians’ computers which registered pets, maintained medical history records, and issued various certificates including rabies certificates.

Researched and selected server platforms, network, and development tools required to deliver the solution. ALLIANCE DATA SYSTEMS, INC., Dallas, TX 1994 – 2000 ADS is a publicly owned company that provides credit card, check authorization, and settlement services to US and global retailers. Vice President of Operations, Minneapolis, MN (1998 – 2000) Responsible for Company operations including budgets, IT Department, Network Operations Center, Customer Assistance Call Center, and the Standards and Quality Control Group.

Reduced operating budget expenditures by 20% by reviewing invoices and implementing new policies and procedures.


Reduced the cost, by 35% annually, of manufacturing ADS proprietary hardware by outsourcing the manufacturing and RMA responsibilities.

Alliance Data Systems VP of Operations, continued

Increased the Call Center’s number of Trouble Tickets resolved on the first call, while reducing the average call length, average hold time and abandoned call rate.

Created a Network Operations Center responsible for the ongoing, 24/7 monitoring of customers’ networks.

Responsible for all aspects of the IT department including: desktop support for over 100 desktops; file servers; print servers; email servers; routers; hubs; printers; PCs; phone sets; PBX; telco; LAN management; CPE, etc.

Managed the SLA agreements with customers and operated the hardware and software within the parameters of those agreements.

Produced daily, weekly and monthly internal and external reports to validate that the network and software were running as specified.

Created internal web sites with customer contact information, configuration information, problem resolution techniques and access to knowledge database, and instituted web-based training for all Operations personnel. Vice President of Development Engineering (1998)

Director of Development Engineering (1994 – 1997)

Performed Chief Software Architect duties for all HSI software products, and built an Engineering Development group consisting of more than 30 programmers and QA specialists. Responsible for departmental budget.

Defined internal ISO 8583 message format used by VeriFone, 3rd party Register, and POS systems, etc. to switch authorization requests to interface with the HSI authorization system.

Implemented a software development process to deliver higher quality software on schedule.

Created and managed a Software Test group to improve the quality of delivered software.

Maintained relationships with 30 different companies providing credit card authorization and settlement institutions including Visa, Discover, American Express, etc.

Sustained adherence to all regulatory and interface changes to authorization and settlement institutions.

Gathered customer requirements and performed business analysis for each customer boarded.

Member of the ISO 8583 Definitions Committee representing ADS. PREVIOUS WORK EXPERIENCE

FORTÉ ADVANCED SYSTEMS, Director of Product Development; NORTEL (Northern Telecom), Manager of Software Development



Masters of Business Administration

Bachelor of Science, Computer Science and Biology

Leadership Development Coursework

HBDI (Herrmann Miller Dominance Instrument) training The OZ Principle, certification acquired

The Five Dysfunctions of a Team provided by Bruce Honig

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