Tawanna L Artis

414-***-****

ac0hl5@r.postjobfree.com/ac0hl5@r.postjobfree.com

Professional Skills:

Microsoft Office, Microsoft Windows, Filing/Editing, Customer service skills, Typing (35+wpm), Telephone Skills, Data Entry and Billing

Employment Skills:

Developed ability to work in a fast-paced atmosphere. Maintained excellent customer relations and developed customer rapport. Diplomatically resolved customer complaints on as-needed basis. Ability to follow instructions well and make decisions with no supervision. Maintained record-keeping procedures following company procedures. Effectively developed telephone communication skills.

(Employment History)

Community Advocates, Milwaukee, WI

August 2010-Currently

Lead Utility Specialist, Duties are to Prepare and process energy application through Wheap System to calculate a benefit amount to assist client with heating burdens. Scheduling/Making follow-up home visit or telephone call to answer any questions and process phone applications for families/people with disabilities in need of programmed assistance. Maintain and manage an organized filing process. Pull and forward requested files to the appropriate department. Additional responsibilities consist of Overseeing day to day operations, Monitoring team performance.

Wells Fargo Home Mortgage

March 2009-March 2010

Loan Servicing Specialist, Duties include handling of an assumption request loans. Preparing and submitting loan documents to customers; reviewing loan documents for completeness and accuracy; ensuring compliance with Wells Fargo, investor, legal, regulatory or Government or policies. Entering information into the loan information system to ensure accurate disclosure is generated. Responsible responding to routine customer inquiries; posting of fees and payments; research request. High degree of accuracy maintained as well as ability to work within deadlines.

Van Ru Credit Corp

July 2008-Febuary 2009

Verifier, Duties were to verify employment using company AS400 computer system access. Helping to assist clients in finding out ones account information and directing them to proper the representative. Updating client information in system to make sure proper information is used. Also, enforced skip tracing technique to obtained employment so that findings could be forwarded for collections.

DCS Transport

August 2005- July 2008

Data Entry Clerk/Receptionist/Billing, Duties were to enter daily data information from documents turned in overnight for accurate billing. Compute miles from trips into company computer, Also dispatching correct rides out and in for accuracy. Verifying and billing proper medical insurance for clients', such as Managed Health, T-19, United Health and private pay transportation to and from medical appointments. Answering multi-phone lines, scheduling appointments for transportation. Submitted daily and weekly invoices using Quick Books and Excel for accuracy.

West Telemarketing, Fort Smith, AR

June 2003- June 2004

Telemarketer, Quoted prices, credit terms and prepared sales contracts for orders obtained. Obtained credit information on prospective customers and forward finding to home office. Collected payment due and successfully handled balance transfers.

Atlantis Plastics, Fort Smith, Ark

April 2006- June 2003

Press Operator, Set up and operated injection-molding machine to cast products from thermoplastic materials following set guidelines. Using trimming-knives to trim excess material from parts, ensuring safety at all times. Group scrap plastic into powder for re-use per policies and procedures.

Sequoyah Manor, Sallisaw, Ok

December 2001-March 2002

Nurse Assistant, Performed duties in care of patients in nursing home under direction of nursing and medical staff maintaining professionalism at all times. Answered signal lights, bells and intercoms system to determined patient needs. Bathed, dressed and undressed patients emphasizing respect and empathy.

KFC-Taco Bell, Sallisaw, OK

February 2000- December 2001

Cashier, Efficiently requested customers order and depressed keys of multi-Counting machine to simultaneously record order and compute bill maintaining high levels of customer service. Maintained an orderly eating service area ensuring high levels of sanitation. Received payments and made change ensuring accuracy and a balanced drawer at all times.

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