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Customer Service Representative

Houston, Texas, 77047, United States
May 20, 2017

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**** ****** ** *******, ** ***** H: 832-***-****


An experienced individual highly organized and can multi-task in a fast-paced work environment. Resourceful,

adaptable and a goal-oriented professional with good decision-making skills. Can produce innovative ideas

and execute accordingly. An energetic self-starter who is creative and can work independently or with a team.

Is enthusiastic when it comes to work and can maintain a positive attitude under changing work

circumstances. Possesses good work ethics that make long-term relationships with customers possible.


Customer Service Representative, 10/2015 to Current

Harris County Toll Road Authority /Executeam Staffing

Handles heavy phone calls.

Generates receipts for customer payments and handles inquiries regarding invoices.

Performs general office duties.

Interfaces with customers to handle Violation Enforcement and EZ TAG program inquiries.

Correctional Officer 06/2012 to 05/2015

Texas Department of Criminal Justice

Assist in the receiving and discharging of inmates.

Assure the inmates are searched, bathed, clothed, and assigned to cells.

Monitors inmate activities.

Supervise inmates on work details.

Maintains discipline and orderly conduct.

Customer Service Rep, 07/11 to 01/12

Directv Multiband Service Center

Attracts potential customers by answering product service questions

Suggesting information about other products and services

Maintain customer records by updating the account information.

Contribute to team efforts by accomplishing related results as needed.

Administrative Clerk, 09/2009 to 08/2010

Nicole Paramedicals

Answer the telephone and take messages.

Schedule appointments and update event calendars.

Arrange staff meetings.

Handle incoming and outgoing mail and faxes.

Edited company correspondence and ensure document accuracy.

Perform basic book keeping.

Administrative Clerk, 06/2007 to 08/2009

Houston Community College


Answer, screen, and transfer inbound calls.

Receive and direct visitors.

Maintain electronic and hard copy filing system.

Retrieve documents from filing system.

Handle request for information and data.

General clerical duties include photocopying, fax, and mailing.


Bachelor of Arts Criminal Justice, Still Attending

Ashford University - Clinton, Ca

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