Sign in

Customer Service Security Officer

McQueeney, Texas, 78123, United States
May 20, 2017

Contact this candidate

Usvaldo Hernandez

*** *. *** ****** **.

Alamo, TX 78516 - 832*******

Safety-oriented Correctional Officer with more than 3 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention. As well, capable of withstanding the taxing demands of monitoring large prison facilities. Extensive experience in inmate restraints and searches. Also committed to maintaining order and enforcing rules and regulations in prison and jail settings. Resilient professional versed in handling difficult inmates and stressful situations. WORK EXPERIENCE

Security Officer

Allied Universal security services - Harlingen, TX - April 2017 to Present Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Correctional Officer

Texas Department of Criminal Justice - Beeville, TX - October 2013 to April 2017 78102

Maintained the custody and control of 2789 inmates housed in maximum security unit. Conducted routine and emergency head counts.

Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.

Inspected work sites and crew trucks for contraband, cleanliness and safety. Completed intake paperwork, fingerprints and searches. Supervised inmates clearing debris from roadways and drains. Made rounds at specified intervals and conducted head counts and roll calls. Searched the building and grounds, living quarters and work areas for contraband. Prepared, processed and maintained forms, reports, logs, records and activity journals. Investigated attempted escapes and conducted searches for escaped inmates. Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards. Tracked inmates through head counts, visitor logs and scheduled activities. Issued cleaning supplies, comfort items, laundry and all basic meals. Escorted inmates to and from cells, court, hospitals and medical appointments. Arranged for medical and dental care of inmates.

Responded to inquiries from the public, other staff, inmates and visitors. Led disciplinary hearings and made recommendations for sentencing. Made sure holding areas were cleaned and that prisoners were served meals on time. Supervised youth's daily activities, including school, meals and recreation time. Observed behavior of residents individually and in groups. Built solid relationships with staff and residents to help keep the institution safe and secure. Established healthy relationships and maintained professional boundaries with resident offenders in the institution.

Supervised and directed juvenile movement during various activities on and off campus. Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel. Physically restrained juveniles when disturbances required physical intervention. Roof metal Decking

Decking Texas Inc. - Houston, TX - March 2012 to September 2013 Construction on roofing metal decking in commercial building. Transporting sheet metal, cutting, bending, screwing, and welding to pin on the building.

Pressure washer/ Driver

Metroclean Restaurants Services - Houston, TX - May 2012 to August 2013 77092

Mixed water and detergents in containers to prepare chemical cleaning solutions. Cleaned in and around the buildings, prioritizing safety at all times. Hosed down and swept steps and sidewalks.

Dismantled, cleaned and replaced light fixtures.

Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Scrubbed, top-coated, buffed and varnished hard floors. cleaned and pressure wash vents and hoods.

cleaned and pressure wash public parking and sidewalks. Cashier/ cooker

Burger King - Alamo, TX - March 2010 to April 2012 78516

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.

Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. EDUCATION

High School Diploma

Donna High School - Donna, TX



Interpreter (Less than 1 year), Mentor (Less than 1 year), operations (3 years), security (3 years), training (2 years), Transportation driver (7 years), Multitask (8 years), Microsoft word (5 years) CERTIFICATIONS/LICENSES

Correctional officer

October 2013 to Present

Texas department of criminal justice professional correctional officer Level 2 private security officer

April 2017 to May 2019

Non-commissioned security officer

Class A driver license

July 2012 to April 2019

I have class A driver license with driving experiance in commercial truck pulling trailer and commercial vans. ADDITIONAL INFORMATION


Correctional facility procedures knowledge Segregation unit specialist Unit Mentor Central and pod control

Spanish interpreter Conflict resolution skills

Crisis intervention training Team-oriented

Self-defense techniques

Search and seizure procedures

Suicide prevention training

Inmate behavior modification tactics

Firearm operations trained

Safety and security-oriented

Strong interpersonal skills

Microsoft words

Machines operator

Lifting over 50 lbs equipment

Customer service

Contact this candidate