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Customer Service Microsoft Office

Bay Shore, New York, United States
May 19, 2017

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Dennis W. Skarka

C. 631.***.****

Detail-oriented Computer Technician with 16 years of high-quality technical service experience, including 10 years experience managing and providing services for a computing solution business. Provide services for internal and external clients ranging from executives to end-users. Registered CompTIA A+ and CompTIA Network +. Provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products, and Remote Support Tools.


CompTIA A+

CompTIA Network+

Employment History

V.E.P. Computers, Inc.,

- Office IT Manager and Chief In-House Technician, 2006 - Present

Implementing IT system security in the organization to ensure network safety of data and IT systems

Use of strong analytical skills in overseeing the management and maintenance of computer work stations and ensuring smooth and efficient running of all IT systems in the organization

Providing technical support in troubleshooting of computer problems

Overseeing the proper storage of all company data and archiving of records and back ups

Use of excellent communication skills (either as part of the customer support team or technical help desk) when interacting with clients on a daily basis to be able to see and understand their IT problems and provide competent solutions to these problems

Use of strong collaborative skills when communicating with top management and other offices in regards to IT related issues

Identifying new computer systems and trends in the market so that the organization’s IT status is always on the forefront and making recommendations and developing technical design for new application features.

Use of problem solving skills to identify and correct performance issues.

Overseeing the daily performance of computer systems

Ensuring proper installation of operating systems and software.

Maintaining records of daily data communication transactions, problems and remedial actions taken.

Referring major hardware and software problems and defective products to vendors or technicians for service.

Training users in the proper use of hardware or software.

Creating and maintaining databases, network accounts and programs for specific department needs.

Evaluating and conducting technical and functional research and analysis.

Presenting analysis findings both verbally and in written reports.

Participating in special projects, external audits, evaluations and process improvements.

Preparing detailed technical design specifications for programs.

Providing after-hours support for applications and project efforts when needed.

Implementing and administering advanced Microsoft technologies.

Implementing new services into production.

Ensuring proper release and maintenance of all systems.


- Computer Technician, 2000 - 2006

Identified and corrected performance issues.

Collected data around every transaction and turned it into tools that helped users.

Oversaw the daily performance of computer systems.

Trained users in the proper use of hardware or software.

Evaluated and conducted technical and functional research and analysis.

Prepared detailed technical design specifications for programs.

Provided after-hours support for applications when needed.

Implemented and administered advanced Microsoft technologies.


Suffolk University of New York (SUNY), 1994 - 1998

- Associates Degree (Liberal Arts)

Riverhead High School, Graduated 1994

- High School Diploma

Specialized Skills

IT security best practices

FOSS Alternatives


Mac OS

Windows 7

Windows Server Family

SQL database systems




Large computer networks

Interpersonal skills

Leadership qualities


Decision making skills

Computer hardware and software knowledge

Good knowledge of computer network security systems

Good skills in computer networking and troubleshooting

Customer Service (including technical help desk and technical support)

Strong Analytical Skills

Strong Collaborative Skills

TCP / IP Protocols

Information Systems

Microsoft Office

Content Management Systems

Microsoft Windows

Contact this candidate