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Credit and Collections - Sr. Analyst

Location:
Hollister, California, 95023, United States
Posted:
May 19, 2017

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MIKE A. ELLISON

*** ********** *****

Hollister, CA 95023-9085

831.***.**** ac0d5s@r.postjobfree.com

OBJECTIVE

I am seeking long term, permanent employment where my experience and skills can be utilized as a valued contribution to the organization, while welcoming challenges and opportunities that will enhance my knowledge and abilities for a mutually beneficial career growth.

SUMMARY

GAAP Experienced Positive, professional and eager to contribute

Collections Highly motivated, excellent in a fast paced environment

Accounts Receivable Result driven with exceptional problem solving abilities

Cash Applications Reliable and dedicated with an outstanding work ethic

Billing Analytical, thorough and detailed

Order Entry Excellent written and verbal communication skills

Managerial/Supervisory Experience Team player

SOFTWARE

NetSuite, Great Plains, Oracle 11.5.9/12i, Solomon, SAP 3.0/4.6 and Microsoft Outlook, Office 365, Word, Excel and Power Point.

WORK HISTORY

Milestone Internet Marketing, Inc., Santa Clara, CA 04/2014 to 04/2017

Position: Collections Manager (reported to Sr. Accounting Manager)

Initiated a collection’s strategy

Installed Netsuite dunning module that automatically sent reminder notices to past due accounts

Reduced 90 days past due invoices from 47.43% to 1%

Maintained a 26 day DSO

High volume of calls with clients to resolve past due balances

Applied payments

Process credit card payments

Respond to a high volume of email inquiries from both internal and external sources

Heavy transactional entry of invoices, cancellations, credits, debits, application corrections and refunds

Partnered with sales and other teams to realign client expectations with Milestones booking criteria

Contract review and interpretation to ensure orders had been entered correctly to resolve disputes

Good Technology, Sunnyvale, CA 05/2012 to 03/2013

Position: Accounts Receivable / Collections - Manager (reported to Sr. Accounting Manager)

Supported Accounts Receivable and Collections

Responded to a high volume of internal/external email and phone inquiries and escalations

Heavy order entry that included invoices, cancellations, credits, debits, adjustments, application corrections and refunds

Good Technology – Manager (continued) Page Two

Responsible for all invoicing runs with multiple scheduling

Maintained internal credit process.

Create and maintained scheduled reporting

Maintained receivables for revenue share accounts

Repeatedly partnered with Sales and Finance teams to resolve billing issues

Contributed towards the implementation of an automated dunning program

Contributed in the implementation of Sarbanes Oxley

Good Technology, Sunnyvale, CA 10/2003 to 04/2012

Position: Accounts Receivable / Collections - Lead (reported to Sr. Accounting Manager)

Supported Accounting Manager, Accounts Receivable and Collections

Responded to a high volume of internal/external email and phone inquiries

Heavy order entry that included invoices, cancellations, credits, debits, adjustments, application corrections and refunds

Conducted daily, monthly and specially scheduled invoicing

Initiated collection’s strategy to systematically assign, reconcile and collect delinquent accounts

Performed customer account reconciliations and transactional audits

Maintained internal credit process for new and existing customers and assigned credit limits and holds

Supported Accounts Receivable and Collections during acquisition of Good Technology by Motorola and then by Visto Corporation

Reduced Visto Corporation’s 90 days past due invoices from 63% to 0% of the overall aging in 6 months

Integrated Visto Corporation receivables from Solomon ERP to Oracle 11i E-Business Suite

Network Associates Inc., Santa Clara, CA 04/1999 to 04/2003

Position: Senior Support Analyst (reported to Operations Manager)

Top escalation contact for all order issues post invoice in a direct and distributor environment

Heavy entry of transactions such as: invoices, credits, debits, adjustments, RMA’s, and refunds

Conducted customer account reconciliations.

Worked with Order Entry and Sales teams to identify and resolve root causes associated with billing issues and implement procedural changes

Responsible for customer receivables transfer in SAP ERP business software from 3.0 to 4.6.

Documented desk top procedures for order corrections including grant/license alignment

Performed employee training sessions

CONTINUING EDUCATION

Evergreen Valley Community College Course work

Six Sigma Certified through Motorola

APICS-Fundamentals of the Manufacturing Environment - Certificate of Completion

APICS-Production Activity Control and Inventory Management - Certificate of Completion

Institute for and Technology, Computer Operations - Certificate of Completion



Contact this candidate