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Customer Service Professional Experience

Stone Mountain, Georgia, United States
May 19, 2017

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**** ********* ******* *** *** B Norcross, GA 252-***-****

Akeia J. Little


A highly organized and detail-oriented Production Operator with 4+ Years of experience providing skillful and technical support to senior executives. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Performing equipment setup, operation, re-supply, documentation, cleaning, minor equipment adjustments and minor preventative maintenance tasks to meet standards for safety, quality and efficiency.


Teamwork,Leadership Qualities

Oral/written communication

Diagnostic information gathering

Medical assembly

Data entry

QA Samples

Quality Control

Working with molecular devices (oyster bay)

Emplex sealer certified

Multi-well plate filling

Customer Service

Sales and marketing

PH Meter


Scales (utilizing and calibration)



Height gages


Microsoft Office (Excel, Access, Word, PowerPoint, Outlook)


Vemma Nutrition


Conduct business by using the sample to sell method. All while having good customer service skills, listening skills, communication skills, and problem-solving skills.

Immucor Inc

December 2014/September 2016/ Norcross,

Production Technician

Prepared reagents as bulk and for use in Manufacturing processes

Created legible written records

Verified product produced and labeled accurately

Followed appropriate control measures to prevent mixing of dissimilar solid phase components or product Calculated accurately solid phase components used, rejected or returned

Followed applicable laboratory OSHA safety regulations with respect to chemical hazards, blood borne pathogens, etc.

Performed department and equipment maintenance and calibration and environmental monitoring according to applicable procedures

Understands FDA regulations and ISO standards applicable to department operations and consequences of non-conformance

Maintained a neat, clean and orderly work environment

Participated in the training of new employees

Knows and understands how to properly take records on FDA regulated paperwork according to SOP’s

Performed equipment setup, operation, re-supply, documentation, cleaning, minor equipment adjustments

and minor preventative maintenance tasks to meet standards for safety, quality and efficiency Moved, storing and inventorying supplies according to department specifications

Understands source of products and associated chemical and biosafety hazards

Completed tasks within instruction-defined time frames

Completed all training and qualification requirements

DSM Pharmaceutical

September 2012/ December 2014/ Greenville, NC

Inspector/Pharmaceutical Operator/Packager/Labeler

Performed all the general duties and operations to manufacture the product.

Operated machines and handled/labeled components using prescribed SOP’s, proper protective equipment/aseptic guidelines and cGMP guidelines to manufacture and ensure the product meets the quality requirements.

Clean room environment experience

Completed the necessary documentation and records to maintain quality control.

Cleaned production room and equipment, while maintaining an organized work area.

Primerica Financial Services

July 2012/January 2013 Greenville, Nc

Provide financial products to middle income households in America


Strayer University - October 2015-Current

Technology management

South Central High School – August 2008-2012

High school Diploma

Senior project on Substance Abuse/Level Silver Career Readiness certificate

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