Customer Service Representative

MELISA JENEITA MANGAL

**** * ******** ***, **** Palm Beach FL 33401, Tel# 561-***-**** ac02qo@r.postjobfree.com www.melisamangal.com www.behance.net/melisamangal

Career Objective

A Web Graphic Designer who possesses excellent software, personal and transferable skills; very creative, dedicated and passionate, proficient in web and print design, expert skills in Adobe Creative Suite. Proficient on Mac and PC. Great leadership, personable and customer service skills, can be an excellent asset to any organization; Proven track record to meet company’s goals and deadlines.

Education

DeVry University, Miramar, Florida Graduated February 2015

Bachelors of Science Multimedia Design & Development GPA 3.95 / 4.0

Graphics & Multimedia Design

DeVry University, Miramar, Florida Graduated August 2012 Associate of Applied Science in Web Graphic Design GPA 3.95 / 4.0

Software Skills

-Photoshop CC

-Illustrator CC

-Flash CC

-Dreamweaver CC

-Adobe Muse

-Acrobat

-CSS

-HTML5

-Microsoft Word 2010

-Microsoft Excel 2010

-Microsoft PowerPoint

- Tumult Hype2

- Autodesk Maya

- Microsoft Outlook

- Publisher 2010

- Adobe InDesign CC

- Proficient in Mac & PC

-Wordpress

- Quark Xpress

Employment

Charter Schools USA March 18, 2015- Present

Web and Graphics Designer

•Maintain corporate/schools brand identity to include design, production of a variety of marketing materials for print, online, social media and direct mail.

•Assess the effectiveness of Marketing annually with respect to the performance of specific responsibilities.

•Collaborate with internal and external customers to keep CSUSA managed websites content accurate, up-to-date and relevant.

•Create graphics for websites and/or print collaterals as needed.

•Coordinate with New Business Development Team in establishing new websites, community awareness, marketing surveys, and logos as needed.

•Provide excellent customer service.

•Design basic direct marketing and advertising collaterals (Print and web including postcards, brochures, flyers, and newspaper ads. Support marketing activities by working with various media outlets in placement of media buys.

•Independently design brand identity documents (letterhead, PPT templates).

•Maintain consistent corporate brand and design quality.

•Participate, successfully, in the training programs offered to increase the individual’s skill and proficiency related to the assignments.

•Conduct market research for new schools (community information, demographics, community events, media opportunities).

•Provide thought leadership in developing strategies for targeting customers and determining optimal channels to reach target markets.

•Design marketing materials for all schools (as appropriate).

•Manage vendors performing marketing

•Oversee the implementation of branding communications tools, i.e. templates, logos, letterhead etc.

•Oversee company newsletter, website information maintenance.

•Develop corporate collaterals.

Freelance Designer 2014- Present

Web and Print Design

•Develop branding for small businesses, by creating assets from logos, business cards, brochures and flyers to websites using Wordpress, Illustrator CC and PhotoshopCC

•Constant development of requests for logos, invitations and Flyers Web ads using Illustrator CC and Photoshop CC

•Develop and maintain Wordpress websites for small businesses and entrepreneurs using Word press and hosting accounts such as “Go Daddy” and “1 and 1 hosting.”

•Un-going freelance role with Florida Grand Opera, developing design concepts for seasonal

Grand Opening Gala Events.

DeVry Education Group March 15, 2014 – February 2015

Multimedia Designer

•Developed an Education Design Tutorial for a Workshop in Adobe InDesign CS6.

•Created Graphics for MOOC (Massive Open Online Course) for three courses, all of which are live on UDEMY.com.

•Edited Videos for the MOOC Project in Adobe Premiere Pro.

•On the road filming for MOOC Project, setting up camera, lighting, teleprompter and recorded time codes during video shoot.

•Assisted with short Video Filming and Editing for informational advertisements with green screen.

•Developed a website interface using Dreamweaver CS6.

•Created an animated interactive tutorial on “Gramm Staining” using Tumult Hype 2 for an educational course.

•Assisted with Portrait Photography, using professional lighting, diffusers and camera raw settings.

•Developed Logos for community partners and nonprofit organizations using Illustrator CS6.

Freelance Designer

SoFlo Unlimited, Miramar FL September 2013 – September 2014

Web & Graphic Design

•Design and layout landing pages for websites using Adobe Creative Suite CS6.

•Creative designs of marketing materials such as stationeries, business cards, flyers, banners, postcards, and labels as required for a wide range of customers.

•Develop logos for company branding.

DeVry University, Miramar, FL July 2011 – Aug 2012

Graphic Design Intern / Student Assistant

•Designed in-house Flyers on a weekly basis for on campus events using Photoshop and Illustrator CS5.

•Created, Printed and published the school’s newsletter which is released every session using Microsoft Excel, and Photoshop.

•Designed and developed print work for the department’s functions and events adhering to company branding guidelines on a daily basis.

•Worked with a team of employees to schedule activities for students on campus.

•Composed creative email blasts for Mail Merges using Microsoft Word, Outlook and Photoshop.

Jamaica Tours Limited & Air Jamaica Vacations July 2003 – July 2010

Sales /Customers Service Representative

•Produced flyers for sale promotion as well as brochures of products on a monthly basis.

•Used the ability to qualify a customer’s needs, enabling the sale of excursion while guests were on vacation daily.

•Saved the company money in many circumstances, by grouping transportation routes whenever a challenge aroused.

•Improved company revenue through sales of on island tours every month.

•Supervised a team of 25 employees including Drivers and Tour Representatives, and was permitted to make executive decisions when needed.

•Encouraged a spirit of teamwork among the employees, through recognizing and honoring them for exceptional service whenever they go above and beyond their duties.

•Check in guests and reconfirm flight information using Sabre.

Caridis Distribution Limited Aug. 2005 - Sept. 2007

Marketing Manager

•Managed a number of 10 Sales Representatives in the department.

•Maintained stock inventory. Applied sales techniques including advertisement and promotional strategies to generate revenue for the company and to engage new customers.

•Maintained staff motivation through awards and presentations in recognition of hard work and dedication towards meeting company’s goals and sales quota.

Beaches Negril Feb. 2000 – June 2002

Receptionist

•Customer Service position in the Front desk area of the hotel, dealing with all guest concerns in order to maintain and ensure guests satisfaction.

Administrative Assistant – Human Resources Department

•Processed payroll documents for employees such as; vacation leave forms and sick leave.

•Assisted with the recruitment of new employees

•Maintained personal files for all employees

Awards & Achievements

•Dean’s List Honoree – Summer 2010 – Spring 2015 (every semester consecutively)

•Customer Service Representative of the Year 2009

•Hotel Representative of the Year 2008

•Sales Representative of the Year 2007

•Customer Service Representative of the Year 2005

Clubs & Organizations

•DeVry Media Club – This organization has enhanced my skills in Photography, Filming/Editing and Radio Production.

•Devry International Student Association

Miramar, FL - Vice President - Lead a group of members from different ethnic background, assisting with decision-making and coordinating events organized by the group.

Volunteer Experience

•STEAM Action Inc. – Design and maintain website using Adobe Muse. Create and design print materials for marketing and events.

•Fellowship Tabernacle International, Sunrise, FL - Designed and produced Fliers for their monthly fundraising events as often as requested; using Adobe Photoshop CS6

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