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Customer Service Manager

Location:
Hinesville, Ga, GA, 31313
Salary:
open
Posted:
June 28, 2013

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Resume:

Teresa Barber

*** ******* ****** (***) ***-

**59wk/977-8885/3325477

Hinesville, GA 31313

abzvgl@r.postjobfree.com

Human Service Delivery

PROFILE

. Over 15 years of experience in Social Service/Case management with

adults and children.

. Experience in completing assessments/interviewing/counseling/face to

face field visits.

. Computer skills with data entry Microsoft Word and PowerPoint.

. Knowledgeable about state and local resources for people with

developmental disabilities

. Participate in case staffing with other partner agencies to discuss

the needs of customers

. Refer customers with multiple barriers to a service provider for

intake and consultation

. Resolve issues, request information

RELEVANT EXPERIENCE

Social Services

Previous job experience working with various social service agencies:

Source, *Medical Social Services, *Mental Health, DHR-Family & Children

Services, and *Nursing Home. Job duties include interviewing, making

monthly face to face visits, assessment, case coordination, referral,

investigation of adult and child abuse cases,

Customer Service

Provide outstanding customer service across all boards. Meet deadlines

consistently. Work effectively with staff to increase productivity.

Successfully interact with the public. Provide assistance with customer

service delivery when required.

Case Management Counseling

Staffing and implementing ISP and conducting SIS assessment, interviewing,

monitoring state sites, checking Medicaid eligibility, conducting groups

and individual counseling

EMPLOYMENT HISTORY

Greenleaf Child Therapist

Albany, Ga

Columbus Community Service, Support Coordinator Albany, GA

May- 2007 Sept-2007

Source. Case Manager

Albany, GA Dec 2005 - May 2006

Albany Area Community Service Board. "Kids Can". Albany, GA

Sept 04-Dec 05

Institute for Family Children Service Family Service Coord. Moultrie, GA

March 2003-Sept 03

Dept. of Family Children Service APS Case Manager Albany, GA Jan

1997-Oct. 2002

Albany Area Community Service Board "Out Patient/Counseling" Albany, GA May

1996-1997

Albany Area Community Service Board "Residential Supervisor" Albany, GA

Sept 1994-1996

Oak & Pine Nursing Home Social Worker

Columbus, Ga 1991

Heritage Inn Nursing Home Social Worker

Whigham, Ga 1988

EDUCATION

Tuskegee University Albany, GA. Social Work May 1988

Thomas University Thomasville, GA. Master of Rehabilitation

Counseling May 2009

(Anticipated Sept, 2009 Certification in Counseling/CRC /License in

Professional Counseling)

313 Beverly Street

Hinesville, Ga 31313

May 10, 2013

Dear Human Resource:

I have a Master in Rehabilitation Counseling and a Bachelor Social

Work degree with twenty plus years of experience in the area of case

management working with adults and children in the area of social services,

educational, and mental health. I feel that the above educational skills

qualify me as the best candidate for a position with your company. I am

eligible for licensing as a License Professional Counselor as well. I

anticipate my license in this field within the next 2 years.

In addition to my experience as a Mental Health Social

Worker/Counselor, Support Coordinator, and Adult Protective Service Case

Manager, my previous jobs in the past years have afforded me the

opportunity to acquire skills in the area of child advocacy, child abuse,

adult abuse, parent aide training, developmental disabilities, medicaid

grant program and waiver programs, writing ISP and working with IEP from a

special education perspective, and conducting assessments for needed

services.

As a counselor, I have worked as an on call crisis outpatient case

manager with children and adults diagnosed with ADD/ADHD, mental illness,

and emotional disturbances. My last employments were with two local after

school counseling programs (Greenleaf and Kids Can/Mental Health) and an

Outpatient Mental Health Clinic.

Enclosed is a copy of my resume listing my contact numbers. Please feel

free to contact me if additional information is required.

Sincerely,

Teresa A. Barber

Social Worker/Rehab Counselor



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