Oliver Jackson abwog2@r.postjobfree.com

214-***-****

Summary of Qualification

Over seven years of experience diagnosing and resolving technical

problems in a multi-user environment. Effectively translate Skills

technical information and procedures to end-user.

Dedicate to providing quality customer support; consistently meet Systems & Network

or exceed client needs by providing service beyond expectation. Upgrades/Migration/

Outstanding communication and interpersonal skills with ability Testing &

to listen effectively respond appropriately and maintain mutual Troubleshooting

comfort level while relating to a diverse group of individuals.

Proven project management abilities; able to assume multiple Application

responsibilities and remain productive within time-sensitive and Administration

fast-paced environments. Microsoft Office

Lotus Notes 8/6

EDUCATION Sametime

Business Information Systems Point Sec

January 2010 - December 2014 Ghost

Ashford University, Clinton, Iowa

Anti Virus

Demonstrates proficiency at designing, developing, implementing, Norton/McAfee

as well as troubleshooting information systems in a high-tech

organization. VPN Client

Nortel/Cisco

EXPERIENCE

Help Desk Technician Sr. Assistant November 2007 - Linux/Windows

July 2010 Vista/XP/98/95

Computer Sciences Corporation, Dallas, Texas

Wireless

Primary contact for customers, vendors, operations and technical Communication

services. Provide customer assistance by attempting to resolve Network

issues over the phone. If unable, will enter calls into center Connectivity Issues

tracking system for next level resolution. Direct experience with

PC's, knowledge and experience with DOS, Windows 95, 2000, XP

Professional, Microsoft Office, Windows operating systems, Lotus Cabling Structured

Notes and Sametime. Work independently as well as in a group Outside Plant

environment. Installing/Inside

Help Desk Analyst June 2007 - September 2007 Plant Installing

CIBER, Inc, Dallas, Texas

Client Needs

Supports users of information systems by handling user calls, Fulfillment

researching complex problems and questions, responding with

answers or interventions, providing assistance, tracking calls,

analyzing call data for trends and common system problems, and Certifications

evaluating the quality of information systems through

user-support call data. Certified Military

25Q/ Multi-Channel System Operator Maintainer Technician June Fiber Optics

2001 - June 2006 Installer

USMCR/US Army, Fort Bragg, North Carolina

Remote Wireless Communications

Organized the supply of secure wireless remote/local

communication to mobile subscribers. Cabled shelters into a Nodal

central communications shelter through coaxial cable for local

applications and for remote applications it was cabled to Line of

sight radio shelter. Ensured the installation, operation and

maintenance of the radio shelter met the standards for a 600 -

man organization.

Structured Cabling Technician/Outdoor Plant

Performed work on tactical sights running fiber optical cable,

coaxial cable and CAT 5 cable. Ensured that cable was run from

communications shelters, to the main communication switch.

Installed conduits, ran CAT 5 cable, and terminated the cables.

Performed Cisco 3500, 3550 switch installation, also worked on

the Outside plant ran fiber optical cables from existing conduit

system into buildings. Experienced with fiber optic splicing,

cable fault location both CAT 5 and fiber, installation and

repair. Ensured that over 300 buildings had commercial and secure

and data communications in AL Asad. Experienced with Cisco Call

Manger to program VOIP phones in the area. Maintained an

inventory of over millions of dollars of equipment with zero

losses.

Digital Communication

Work in a Digital Group Multiplexing/De-multiplexing shelter.

Installed, operated, troubleshoot and broke down the

communications shelter and the installation of the 30 meter UHF

antenna. Operate over four Line of Sight UHF communications

shelters two high speed data package. Connected three

Communications shelters to a Data Processing Communications

Switch with CISCO router capabilities through fiber optical cable

that provided high speed internet for local subscribers of Taji.

Maintain over 1. 5 million dollars of equipment with zero losses.

PROJECTS:

Synergy Computer Solutions, Inc: Deployment Consultant

Mercedes-Benz Financial Services, Fort Worth, TX (MAY 2011 - JUN

2011) PC Upgrade

Mercedes-Benz Financial Services, Fort Worth, TX (APR 2009) PC

Refresh

Mercedes-Benz Financial Services, Fort Worth, TX (SEP 2008)

Company Move

The People Income Tax Service: Computer Technician (Independent

Contractor)

The People Income Tax Service, Collins, MS (DEC 2010) PC Upgrade

The People Income Tax Service, Hattiesburg, MS (DEC 2010) PC

Upgrade

The People Income Tax Service, Collins, MS (DEC 2009) PC Refresh

The People Income Tax Service, Hattiesburg, MS (DEC 2009) PC

Refresh

Verizon: Computer Technician (Independent Contractor)

Verizon, Irving, TX (OCT 2007 - NOV 2007) Company Move

Prism Point Technologies: Deployment Lead (Independent

Contractor)

Regional, VA Hospital Dallas, TX (SEP 2007) PC Upgrade

Prism Point Technologies: Deployment Technician (Independent

Contractor)

Carmax, Plano, TX (JUN 2007) PC Refresh

Carmax, Garland, TX (JUN 2007) PC Refresh

Carmax, Irving, TX (JUN 2007) PC Refresh

Carmax, Ft. Worth, TX (JUN 2007) PC Refresh

The Computer Merchant, Ltd.: Network Engineer (Independent

Contractor)

Tire Plus, Cedar Falls, IA (DEC 2006) Network Card Upgrade

Tire Plus, Waterloo, IA (DEC 2006) Network Card Upgrade

ACTIVITIES & AWARDS

Army Achievement Medal - 2006

National Defense Service Medal -2006

Global War on Terrorism Service Medal - 2006

Army Service Ribbon - 2006

Certificate of Appreciation - 2005

Good Conduct Medal -2004

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