Technician Service
Resume:
Oliver Jackson *******************@*****.***
Summary of Qualification
Over seven years of experience diagnosing and resolving technical
problems in a multi-user environment. Effectively translate Skills
technical information and procedures to end-user.
Dedicate to providing quality customer support; consistently meet Systems & Network
or exceed client needs by providing service beyond expectation. Upgrades/Migration/
Outstanding communication and interpersonal skills with ability Testing &
to listen effectively respond appropriately and maintain mutual Troubleshooting
comfort level while relating to a diverse group of individuals.
Proven project management abilities; able to assume multiple Application
responsibilities and remain productive within time-sensitive and Administration
fast-paced environments. Microsoft Office
Lotus Notes 8/6
EDUCATION Sametime
Business Information Systems Point Sec
January 2010 - December 2014 Ghost
Ashford University, Clinton, Iowa
Anti Virus
Demonstrates proficiency at designing, developing, implementing, Norton/McAfee
as well as troubleshooting information systems in a high-tech
organization. VPN Client
Nortel/Cisco
EXPERIENCE
Help Desk Technician Sr. Assistant November 2007 - Linux/Windows
July 2010 Vista/XP/98/95
Computer Sciences Corporation, Dallas, Texas
Wireless
Primary contact for customers, vendors, operations and technical Communication
services. Provide customer assistance by attempting to resolve Network
issues over the phone. If unable, will enter calls into center Connectivity Issues
tracking system for next level resolution. Direct experience with
PC's, knowledge and experience with DOS, Windows 95, 2000, XP
Professional, Microsoft Office, Windows operating systems, Lotus Cabling Structured
Notes and Sametime. Work independently as well as in a group Outside Plant
environment. Installing/Inside
Help Desk Analyst June 2007 - September 2007 Plant Installing
CIBER, Inc, Dallas, Texas
Client Needs
Supports users of information systems by handling user calls, Fulfillment
researching complex problems and questions, responding with
answers or interventions, providing assistance, tracking calls,
analyzing call data for trends and common system problems, and Certifications
evaluating the quality of information systems through
user-support call data. Certified Military
25Q/ Multi-Channel System Operator Maintainer Technician June Fiber Optics
2001 - June 2006 Installer
USMCR/US Army, Fort Bragg, North Carolina
Remote Wireless Communications
Organized the supply of secure wireless remote/local
communication to mobile subscribers. Cabled shelters into a Nodal
central communications shelter through coaxial cable for local
applications and for remote applications it was cabled to Line of
sight radio shelter. Ensured the installation, operation and
maintenance of the radio shelter met the standards for a 600 -
man organization.
Structured Cabling Technician/Outdoor Plant
Performed work on tactical sights running fiber optical cable,
coaxial cable and CAT 5 cable. Ensured that cable was run from
communications shelters, to the main communication switch.
Installed conduits, ran CAT 5 cable, and terminated the cables.
Performed Cisco 3500, 3550 switch installation, also worked on
the Outside plant ran fiber optical cables from existing conduit
system into buildings. Experienced with fiber optic splicing,
cable fault location both CAT 5 and fiber, installation and
repair. Ensured that over 300 buildings had commercial and secure
and data communications in AL Asad. Experienced with Cisco Call
Manger to program VOIP phones in the area. Maintained an
inventory of over millions of dollars of equipment with zero
losses.
Digital Communication
Work in a Digital Group Multiplexing/De-multiplexing shelter.
Installed, operated, troubleshoot and broke down the
communications shelter and the installation of the 30 meter UHF
antenna. Operate over four Line of Sight UHF communications
shelters two high speed data package. Connected three
Communications shelters to a Data Processing Communications
Switch with CISCO router capabilities through fiber optical cable
that provided high speed internet for local subscribers of Taji.
Maintain over 1. 5 million dollars of equipment with zero losses.
PROJECTS:
Synergy Computer Solutions, Inc: Deployment Consultant
Mercedes-Benz Financial Services, Fort Worth, TX (MAY 2011 - JUN
2011) PC Upgrade
Mercedes-Benz Financial Services, Fort Worth, TX (APR 2009) PC
Refresh
Mercedes-Benz Financial Services, Fort Worth, TX (SEP 2008)
Company Move
The People Income Tax Service: Computer Technician (Independent
Contractor)
The People Income Tax Service, Collins, MS (DEC 2010) PC Upgrade
The People Income Tax Service, Hattiesburg, MS (DEC 2010) PC
Upgrade
The People Income Tax Service, Collins, MS (DEC 2009) PC Refresh
The People Income Tax Service, Hattiesburg, MS (DEC 2009) PC
Refresh
Verizon: Computer Technician (Independent Contractor)
Verizon, Irving, TX (OCT 2007 - NOV 2007) Company Move
Prism Point Technologies: Deployment Lead (Independent
Contractor)
Regional, VA Hospital Dallas, TX (SEP 2007) PC Upgrade
Prism Point Technologies: Deployment Technician (Independent
Contractor)
Carmax, Plano, TX (JUN 2007) PC Refresh
Carmax, Garland, TX (JUN 2007) PC Refresh
Carmax, Irving, TX (JUN 2007) PC Refresh
Carmax, Ft. Worth, TX (JUN 2007) PC Refresh
The Computer Merchant, Ltd.: Network Engineer (Independent
Contractor)
Tire Plus, Cedar Falls, IA (DEC 2006) Network Card Upgrade
Tire Plus, Waterloo, IA (DEC 2006) Network Card Upgrade
ACTIVITIES & AWARDS
Army Achievement Medal - 2006
National Defense Service Medal -2006
Global War on Terrorism Service Medal - 2006
Army Service Ribbon - 2006
Certificate of Appreciation - 2005
Good Conduct Medal -2004
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