Raquel Torres, PHR
786-***-**** *abuxsx@r.postjobfree.com
Human Resources Manager
PHR certified HR professional with over 10 years of experience in the field of Human Resources
management including generalist experience across multiple HR disciplines on-boarding, recruitment &
staffing, compensation & benefits administration, employee relations, conflict resolution, training,
organizational development & performance management; expertise in compliance with federal and state laws
regulations. Proven experience collaborating with senior management to conduct Human Resources
strategic planning in order to support and further corporate goals. Excellent ability to address and implement
strategic plans for talent acquisition, retention and succession planning. Proven skills in labor and
employment law, management coaching, and labor relations.
Professional Experience
Sportsmemorabilia.com, LLC-Coral Gables, fl.
Human Resources Manager, August 2012-Present
Implements, maintains and enhances the organization's Human Resources by planning, implementing and evaluating employee
relations and Human Resources policies, programs and practices.
• HR Department Implementation.
• Reports directly to CEO
• Responsible for Payroll Processing for over 100 employees.
• Administers all WC and Unemployment claims.
• Maintains staff by recruiting, selecting, orientating and training employees.
• Maintains staff job results by counseling and disciplining employees, planning, monitoring and appraising job results.
• Partner with CEO on Organizational Development projects (such as Org. Chart creation, new positions, salary budgets,
succession planning, etc.).
• Initiate and maintain employee screening, reference and background checks.
• Created and maintains work structure by creating and updating all job descriptions for all positions to ensure ADA
compliance.
• Prepares employees for assignments by establishing and conducting new hire orientations and training programs.
• Maintains organization staff by recruiting, testing and interviewing program, counseling managers on candidate
selection, conducting and analyzing exit interviews and making recommendations for change when needed.
• Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting job evaluations, preparing pay
budgets, monitoring and scheduling individual pay actions, recommending, planning and implementing pay structure
revisions.
• Ensures planning, monitoring and appraisal of employee work results by training managers to coach and discipline
employees; scheduling management conferences with employees and managers, hearing and resolving employee conflict
and grievances, counseling employees and supervisors.
• Maintains and negotiates employee benefit programs and informs employees of benefits by studying and assessing
benefit needs and trends, recommend benefit programs to management, direct the process of benefits administration, and
in charge of all contracts and bids.
• Ensures legal compliance by monitoring and implementing applicable federal and state requirements, conduct effective
work investigations according to law, maintain records and represent organizations in hearings.
• Implemented and maintains management guidelines by creating, preparing, updating and recommending HR policies and
procedures.
• Maintains historical HR records by federal and state guidelines.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications, establishing personal networks and participating in professional societies.
• Plans all company sponsored events
• Contributes to team effort by accomplishing related results as needed.
Paychex hr solutions Miramar, FL
Human Resources Consultant, December 2005 to August 2012
Provide HR consultation and support to client base of over 70 companies with over 1000 employees combined. Partnered with
business owners and management teams, as their human resources consultant in all aspects of state, federal and local labor laws,
employee relations and all phases of the employee life cycle.
• Development and implementation of employee handbook, coordinating leave of absences, workers
compensation claims, job descriptions, compensation surveys, FMLA and employment verifications.
• Administered Benefits for all clients (Health, Supplemental, Section 125, FSA, HSA, and 401K.
• Maintained knowledge of trends and changes in HR Legislation, and conveys local, state and federal
laws to clients to maintain compliance.
• Managed projects and served as primary liaison between client and multiple internal groups to ensure
client satisfaction and retention.
• Provided onsite training for compliance with FLSA, ADA, FMLA, ADEA, Conflict Resolution, I-9,
Non Harassment, COBRA, OSHA, Safety in The Workplace, Performance Appraisals, and Effective
Employee Discipline, Recruiting, etc..
• Assisted business owners with new hire paperwork, as well as implementation of paperless HR
department.
• Facilitated high quality onsite training in both English and Spanish for all clients ranging from 15 –
500 employees.
• Conducted onsite and telephonic New Hire Orientation trainings, employee enrollment meetings for
monthly eligible as well as Annual Enrollment, 401k enrollment meetings as needed and Human
Resources Management trainings at all employee levels.
• Conducted initial and annual HR Assessments and developed strategic hr business plans and budgets.
• Provided training regarding issue resolution, progressive discipline and proper investigative
documentation procedures.
• Reviewed, researched and negotiated health plans, and benefit packages based on specific client
needs and demographics. Translated seminars, trainings, benefit presentations and client
communication for Spanish speaking business owners and or their staff.
• Provided assistance with payroll system, submission, garnishments,and administration and employee
deductions.
BULLETLINE, INC.-MIAMI, FL
Human Resources Manager, July 2002 to December 2005
Provide HR Management and support to over 300 Production employees and managers.
• Assisted in implementation of company policies and procedures.
• Responsible for all HR Project Management
• Benefits Administration
• Responsible for all Production Recruiting, Interview and Selection Process.
• Employment Verification.
Pre-Employment processing: including screening and background checks.
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Maintained knowledge of trends and changes to HR Legislation, Employee Relations and Employer
•
Relations.
Created and designed HR Forms and New Hire Packages.
•
Responsible for all new hire on boarding.
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Assisted in developing training programs for new ee's.
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Responsible for manual maintenance of employee attendance cards for over 300 employees.
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Tracked eligibility and usage of accrued employee PTO and sick days.
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Issued warnings for excessive absences/and tardiness.
•
Managed and coordinated with various Temp agencies.
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Followed strict company confidentiality guidelines.
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Conducted trainings on Non-Harassment and Workplace Violence.
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Skills
MS Office Staff Recruitment & Retention Citrix
MS Outlook Employee Relations Unix
Expert at HR Department Employer Relations Performance Management
Startup Alternative Dispute Resolution (ADR) Employee Classification
Employment Law Expert Benefits Administration Organizational Development
FMLA/ADA/EEO/WC Expert Benefits Negotiations HR Policies & Procedures
Mediation & Advocacy HR Program/Project Management Time and Attendance
HRIS Technologies Orientation & On-Boarding MMS Preview
Employee Classification Training & Development
HR Management Compensation and Wage Structure
Effective Communication
Languages
Fluent in English and Spanish
Education
Florida International University - Bachelor’s Degree in Business Administration
PHR Certified