Human Resources Management

Raquel Torres, PHR

786-***-**** *abuxsx@r.postjobfree.com

Human Resources Manager

PHR certified HR professional with over 10 years of experience in the field of Human Resources

management including generalist experience across multiple HR disciplines on-boarding, recruitment &

staffing, compensation & benefits administration, employee relations, conflict resolution, training,

organizational development & performance management; expertise in compliance with federal and state laws

regulations. Proven experience collaborating with senior management to conduct Human Resources

strategic planning in order to support and further corporate goals. Excellent ability to address and implement

strategic plans for talent acquisition, retention and succession planning. Proven skills in labor and

employment law, management coaching, and labor relations.

Professional Experience

Sportsmemorabilia.com, LLC-Coral Gables, fl.

Human Resources Manager, August 2012-Present

Implements, maintains and enhances the organization's Human Resources by planning, implementing and evaluating employee

relations and Human Resources policies, programs and practices.

• HR Department Implementation.

• Reports directly to CEO

• Responsible for Payroll Processing for over 100 employees.

• Administers all WC and Unemployment claims.

• Maintains staff by recruiting, selecting, orientating and training employees.

• Maintains staff job results by counseling and disciplining employees, planning, monitoring and appraising job results.

• Partner with CEO on Organizational Development projects (such as Org. Chart creation, new positions, salary budgets,

succession planning, etc.).

• Initiate and maintain employee screening, reference and background checks.

• Created and maintains work structure by creating and updating all job descriptions for all positions to ensure ADA

compliance.

• Prepares employees for assignments by establishing and conducting new hire orientations and training programs.

• Maintains organization staff by recruiting, testing and interviewing program, counseling managers on candidate

selection, conducting and analyzing exit interviews and making recommendations for change when needed.

• Maintains a pay plan by conducting periodic pay surveys, scheduling and conducting job evaluations, preparing pay

budgets, monitoring and scheduling individual pay actions, recommending, planning and implementing pay structure

revisions.

• Ensures planning, monitoring and appraisal of employee work results by training managers to coach and discipline

employees; scheduling management conferences with employees and managers, hearing and resolving employee conflict

and grievances, counseling employees and supervisors.

• Maintains and negotiates employee benefit programs and informs employees of benefits by studying and assessing

benefit needs and trends, recommend benefit programs to management, direct the process of benefits administration, and

in charge of all contracts and bids.

• Ensures legal compliance by monitoring and implementing applicable federal and state requirements, conduct effective

work investigations according to law, maintain records and represent organizations in hearings.

• Implemented and maintains management guidelines by creating, preparing, updating and recommending HR policies and

procedures.

• Maintains historical HR records by federal and state guidelines.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional

publications, establishing personal networks and participating in professional societies.

• Plans all company sponsored events

• Contributes to team effort by accomplishing related results as needed.

Paychex hr solutions Miramar, FL

Human Resources Consultant, December 2005 to August 2012

Provide HR consultation and support to client base of over 70 companies with over 1000 employees combined. Partnered with

business owners and management teams, as their human resources consultant in all aspects of state, federal and local labor laws,

employee relations and all phases of the employee life cycle.

• Development and implementation of employee handbook, coordinating leave of absences, workers

compensation claims, job descriptions, compensation surveys, FMLA and employment verifications.

• Administered Benefits for all clients (Health, Supplemental, Section 125, FSA, HSA, and 401K.

• Maintained knowledge of trends and changes in HR Legislation, and conveys local, state and federal

laws to clients to maintain compliance.

• Managed projects and served as primary liaison between client and multiple internal groups to ensure

client satisfaction and retention.

• Provided onsite training for compliance with FLSA, ADA, FMLA, ADEA, Conflict Resolution, I-9,

Non Harassment, COBRA, OSHA, Safety in The Workplace, Performance Appraisals, and Effective

Employee Discipline, Recruiting, etc..

• Assisted business owners with new hire paperwork, as well as implementation of paperless HR

department.

• Facilitated high quality onsite training in both English and Spanish for all clients ranging from 15 –

500 employees.

• Conducted onsite and telephonic New Hire Orientation trainings, employee enrollment meetings for

monthly eligible as well as Annual Enrollment, 401k enrollment meetings as needed and Human

Resources Management trainings at all employee levels.

• Conducted initial and annual HR Assessments and developed strategic hr business plans and budgets.

• Provided training regarding issue resolution, progressive discipline and proper investigative

documentation procedures.

• Reviewed, researched and negotiated health plans, and benefit packages based on specific client

needs and demographics. Translated seminars, trainings, benefit presentations and client

communication for Spanish speaking business owners and or their staff.

• Provided assistance with payroll system, submission, garnishments,and administration and employee

deductions.

BULLETLINE, INC.-MIAMI, FL

Human Resources Manager, July 2002 to December 2005

Provide HR Management and support to over 300 Production employees and managers.

• Assisted in implementation of company policies and procedures.

• Responsible for all HR Project Management

• Benefits Administration

• Responsible for all Production Recruiting, Interview and Selection Process.

• Employment Verification.

Pre-Employment processing: including screening and background checks.

•

Maintained knowledge of trends and changes to HR Legislation, Employee Relations and Employer

•

Relations.

Created and designed HR Forms and New Hire Packages.

•

Responsible for all new hire on boarding.

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Assisted in developing training programs for new ee's.

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Responsible for manual maintenance of employee attendance cards for over 300 employees.

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Tracked eligibility and usage of accrued employee PTO and sick days.

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Issued warnings for excessive absences/and tardiness.

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Managed and coordinated with various Temp agencies.

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Followed strict company confidentiality guidelines.

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Conducted trainings on Non-Harassment and Workplace Violence.

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Skills

MS Office Staff Recruitment & Retention Citrix

MS Outlook Employee Relations Unix

Expert at HR Department Employer Relations Performance Management

Startup Alternative Dispute Resolution (ADR) Employee Classification

Employment Law Expert Benefits Administration Organizational Development

FMLA/ADA/EEO/WC Expert Benefits Negotiations HR Policies & Procedures

Mediation & Advocacy HR Program/Project Management Time and Attendance

HRIS Technologies Orientation & On-Boarding MMS Preview

Employee Classification Training & Development

HR Management Compensation and Wage Structure

Effective Communication

Languages

Fluent in English and Spanish

Education

Florida International University - Bachelor’s Degree in Business Administration

PHR Certified

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