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Manager Customer Service

Pflugerville, TX, 78660
April 14, 2016

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Frank Hamilton

*** **** ***** **. ? Pflugerville, TX 78660

Home 512-***-**** Cell 512-***-****


Goal-driven, multitask leader adept at lean manufacturing, engineering,

maintenance, continuous improvement, TPM, and cost reduction techniques.

Respected mentor with strong communication skills, consumer products

knowledge along with thirty years of Engineering, Maintenance, and Plant

Management experience.


Metals: Casting, forging, roll forming, welding, anodizing, machining,

water-jet and laser cutting.

Plastics: Injection molding, extrusions, and laser cutting.

Wood: Saw mill operations, kiln drying, ripping, molding, sanding,

embossing, foiling, and finishing.

Finishing/painting: Water and solvent based finishing, UV coating, and

powder coating.

Paper/vinyl/veneers: Laminating mdf and solid wood.


Nielsen Bainbridge Group, Austin, TX Jan 2010 to present

Engineering Manager

. Responsible for all plant engineering, plant layout, equipment design,

process changes, cost reduction, and product costing of domestic

manufactured goods. JD Edwards system experience.

. Installed two water base paint spray lines to replace solvent based

paint process. Cost savings of $350,000 annually.

. Installed three sets of automatic miter saws to reduce labor and

increase product quality. Total cost savings of $450,000 annually.

. Merged with Nielsen & Bainbridge in April of 2011. Transferred

domestic frame manufacturing from Tennessee plant to Pocahontas, AR

realizing $250,000 savings.

. Installed automated mat cutting equipment to bring in-house outside

manufactured product. Cost savings of $75,000 plus inventory

reduction of $100,000 realized.

Tech Auto Service, Pflugerville, TX Jan 2009 to Jan 2010


. Purchased Tech Auto in March 2006 from current owner. Business has

been operating continuously for over fifteen years.

. Managed day to day automotive repair business specializing in US and

European models.

. Manage service writing, customer interaction and quotation, parts

ordering and work scheduling.

Gemini, Inc., Taylor, TX Dec 2003 to Jan 2009

Plant Manager

. Hired to turn around an eight year old metals manufacturing plant,

processing aluminum and bronze castings, underperforming in almost

every aspect of manufacturing.

. Increased operating income from 7% to 15% in approximately two years

thru cost and material reductions.

. Total shipments increased from $380,000 a month to over $800,000 per

month during this same period with minimal increase in total


. Installed powder coating paint line in 2007 for conversion of clear

coat from solvent based.

. Reduced labor inefficiency by 40% thru layout of materials, product

flow, and changes to equipment design. Site manager for all four

plants at the Taylor, Texas site.

Byler, Inc., Austin, TX Sep 2001 to Dec 2003

Maintenance Manager

. Managed all operations functions related to construction and

refurbishment of existing properties.

. Began work on transfer of corporation from current management team to

new ownership.

Newell Rubbermaid, Atlanta, Georgia Jan 1993 to Aug 2001

Newell Photo Fashions-Europe, Brussels, Belgium

Vice President of Operations-Europe May 2000 to Aug 2001

. Completed acquisition and integration of four picture frame and photo

album companies located in France, England, and Germany.

. Consolidated five manufacturing sites into three and seven

distribution sites into five with savings of $5.2MM.

. Increased customer service levels from 68% on time, 75% line fill to

95% on time and 98% line fill within four months.

. Driving cost reduction budget in 2001 of $2.7MM with productivity

increases, facility rationalization, and scrap reduction.

. Consolidated the Supply Chain planning and procurement operations into

one team for all European locations.

Intercraft/Burnes, Taylor, Texas (Acquired by Newell-Rubbermaid) Oct 1996

to May 2000

Group Engineering Manager

. Managed the Engineering & Maintenance group responsible for four

manufacturing plants in the US, one in Canada, and three in Mexico.

. Relocated existing Chicago area manufacturing facility to Durango,

Mexico in 1997. Established a 125,000 sq. ft. factory manufacturing

glass, wood, and plastic picture frames and posters. Annual savings

of $4.3MM realized.

. Consolidated three distribution centers into one large center in

Covington, TN. Established material flow, material handling

specifications, and pallet storage methodology. Installed flow rack

and pick to light systems for smaller package requirements. Annual

savings of $4.3MM realized.

. Established mdf moulding production in North Carolina facility

realizing $2.2MM in savings.

Decorel, Inc, Mundelein, IL. (Acquired by Newell Rubbermaid) Jan 1993 to

Oct 1996

Engineering Manager

. Responsible for the Engineering & Maintenance support of three

manufacturing facilities in the US and one in Mexico.

. Built a fully operational solid wood picture frame manufacturing

facility in Durango, Mexico producing 50,000 frames per day with 250

employees. Cost savings of $2.8MM were realized in the relocation of

this product family.

. Researched new technology and machinery in the industry to maintain

Decorel's reputation as the low cost producer of picture frames.

Intercraft Company, Taylor, TX Mar 1984 to Jan 1993

Engineering & Maintenance Manager

. Designed miter fold cutting equipment for mdf picture frames with

realized savings of $5.5MM. Installed nine machines in three plants.

. Hired & developed maintenance technicians with mechanical, electrical,

and PLC programming skills.

. Designed automated metal picture frame assembly machinery. Built and

installed eight units in two plants with annual realized savings of


Beaumont Well Works, Houston, TX Mar 1978 to Mar 1984 (Division of

Combustion Engineering, Stamford, CT.)

Project Engineer


St. Edwards University Austin, Texas

B. S. Operations Management, 1987

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