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Manager Customer Service

Location:
Bronx, NY, 10458
Posted:
January 08, 2013

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Resume:

Mr. Rene A. Brito

*** *. *** **., # **

Bronx, New York 10458

Tel: 843-***-**** (mobile)

E-mail address: abl1lr@r.postjobfree.com

http://www.linkedin.com/pub/rene_brito/16/62b/3a6

Director of

Operations

Hands-on operations manager with a strong ability to develop effective

teams. Seasoned developing and executing strategic and tactical plans in

operations. Twenty years of experience with a diverse background working in

plastics, food packaging, cosmetics, pharmaceuticals, medical devices, and

consumer electronics. APICS certified in Supply Chain Management, GMP / FDA

/ ISO-9000, Lean Manufacturing, Six Sigma and a Master of Science in

Industrial Engineering. Bilingual: English-Spanish.

Accomplishments

As Plant Manager for EDCO Corporation, we met Military Standards on

Packaging Materials for electronics products. As Plant Manager for Herb

Thyme Farms, we met all FDA/GMP Audits requirements for Organic Products

(2010-2011), managed the Cold Chain distribution of produce goods over the

US Midwest region and met all the goals in our KPI-Dashboard for COGS (Cost

of Goods Sold).

As Director Operations for Del Labs / Coty, Inc. (Leland, NC), I managed:

manufacturing, warehouse, distribution, facilities/maintenance, EHS,

quality assurance and customer service. Two shifts operations, 200+

employees and over $75 million a year in sales to the Big Box customers:

Wal-Mart, K-Mart, Walgreens, CVS, Rite-Aid, Ulta and Meijer. I had the

opportunity to lead Lean Manufacturing and Six Sigma projects where

productivity, customer service, inventory accuracy and quality were

improved to world class levels, with overhead and direct costs savings,

physical inventory elimination and distribution improvements to reach 99%

Delivered On Time.

As Executive Director of Operations at Niles Audio Corporation a consumer

electronics equipment manufacturing company, I managed the implementation

of Lean Manufacturing processes for the assembling and packaging of over

300 Sku's of consumer electronics audio/video products. In the year 2000, I

was a key team player in the implementation of the ERP system and trained

over 100 employees from all NILES departments. Also, I was responsible for

the annual and monthly P&L goals, inventory planning and control, Quality

Assurance, capital appropriations and customer satisfaction metrics for

over 300 active products. During five years I managed the manufacturing

function (95% productivity), the inventory control function (99% accuracy)

and the customer service center, warranty and repairs (98% service level).

Professional

Experience

ISO 9001 Manager, Gary Plastic Packaging, Bronx, New York

February 2012- Present

Plant Manager, EDCO Supply Corporation, Brooklyn, New

York June 2011- February 2012

Plant Manager, Herb Thyme Farms, Chicago, IL

September 2010 to April 2011

Director Operations, DEL Labs / Coty,

Inc, Leland, NC

April 2007 to December 2009

Niles Audio / Linear Corporation

March 1997 to April 2007:

o East Coast Distribution Center Manager, Charleston,

SC

December 2005 to April 2007

o Executive Director of Operations, Miami, FL

June 2001 - December 2005

o Director of Engineering, Miami, FL

November 1999 - June 2001

o Manufacturing and Facilities Manager, Miami, FL

March 1997 - November 1999

Resume - Mr. Rene Brito

Professional Experience (cont.)

Plant Manager, Rotocast Plastics International,

Miami, Florida January 1994 -

March 1997

Plant Manager, Bristol-Myers-Squibb, Dominican

Republic May 1992 - December 1993

Plant Manager, Hermitage Hospital Products,

Dominican Republic January 1988 - May 1992

Senior Industrial Engineer, General Motors Corporation,

Cincinnati, OH February 1985 - January 1988

Education

Master of Science, Industrial Engineering

University of Cincinnati -

Cincinnati, Ohio. 1983

Bachelor of Science, Industrial Engineering

UCMM - Dominican Republic. 1980

Professional Development

ISO-9001:2008, Auditing, October 2012

Military Standards, Plastics Packaging Materials,

July 2011

LEAN MANUFACTURING, Toyota 14 Management

Principles, May 2011

SOLAR ENERGY, Project Management, July 2010

CAPA, May 2010

HACCP, February 2010

FMEA, January 2010

SAP, June 2009

cGMP / Hazardous Material, May 2007

APICS, Supply Chain Management (SCM), June 2005

Six Sigma, Yellow Belt training, November 2004,

QRPD: Quality Rapid Product Development, January 2000

ERP, November 1999.

IPC Standards, July 1997.



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