Customer Service Sales

TIGRESS SMITH, MSHRM

**** ******** **** **** ( Lawrenceville, GA 30043 (

*******.*****@*******.***

( http://www.linkedin.com/in/tigresssmith ( (C) 334-***-****

HUMAN RESOURCE SHARED SERVICES

A forward-thinking Human Resource Professional with over 3 years of

achievement in coordinating, planning, customer service relations, and

supporting daily HR management operations in the areas of audit

compliance, project performance, recruiting, and staffing.

Strength: Delivering the highest possible ROI through: Innovation, Customer

Service, Passion for HR, Precision, & A "can-do" positive attitude!

( Orientation & On - Boarding ( Confidential Record Keeping

( State & Federal Compliance

( Recruiting and Selection ( Client Relationship Management

( HR Policies and Procedures

( Extensive Customer Service ( FMLA/ADA/EEO

( Leadership/Team Building

( Project Management ( Salesforce.com - CRM

( Proficient in Microsoft Office

( I-9 Compliance ( AS400

( Application of Job Analysis &

Benchmarking

VALUE TO ORGANIZATION

U.S. SECURITY ASSOCIATES (Corporate Headquarters) Roswell, GA

2008-Current

Employment Audit Specialist

Responsible for monitoring and advising of training requirements and

status of security guards training, work status eligibility, employee

relations policies, and federal and state required documentation for the

country's fourth largest security firm, and the second largest U.S.-owned

security provider with operations to 130 cities in 45 states, and

employing over 28,000 people.

ACCOMPLISHMENTS

( Administered training and resolution to 130+ security guard branches on

proper I-9 compliance and auditing procedures that resulted in a 20%

reduction of human errors completed on I-9 forms.

( Collaborated with general counsel, compliance manager, and security

guard branch personnel that ensured proper open lines of communication in

addressing a myriad of problems and issues requiring immediate attention

and resolution.

( Researched, compiled, and authored summations of state regulations and

law statues concerning guard licensing and employment verification

requirements for approximately 32 security guard licensing states that put

into action new companywide standards for employment verification

processes.

( Simplified and improved the efficiency of newly required training

certification and E-Verify processes through one on one trainings via

telephone conference and written guidelines with branch personnel for

implementation.

( Identified counterfeit work authorization supporting documents (Social

Security Cards, F-1, J-1 visa holders, work authorization & immigrant

documentation and/or permanent residence status) that reduced the hiring of

unidentified and unauthorized workers by 10%.

HORIZON STAFFING, Suwanee, GA

2007 - 2008

Staffing Coordinator (Company Downsize)

A provider of temporary and full-time staffing in the areas of

administrative, manufacturing and human resource related services to

companies in the Atlanta and surrounding areas for over 30 years;

Comprised network of 7 offices with over 10,000 employees in database.

Advised and provided direction in the administration of daily staffing

functions. Ensured accuracy in compliance monitoring, communication and

interpretation in federal, state, and company policies, laws and

regulations (such as Title VII, FLSA, EEO, ADA, OSHA, etc.).

ACCOMPLISHMENTS

( Recruited, screened, & hired 45+ applicants for a 3 month tax seasonal

project with the Internal Revenue Service (IRS) that increased branch

revenue approximately $7,500 dollars.

( Streamlined recruitment operations that reduced costs associated with

advertising, while enhancing company profile as staffing coordinator

through redesigned modern marketing techniques that increased qualified

applicants by 40%.

( Enhanced compliance in areas involving drug screens, employment

verification checks and I-9 audits of employee personnel records; saving

the organization between $200 to $11,000 thousand in potential penalties

per violation issued by Immigration and Customs Enforcement (ICE).

( Revitalized administrative, customer service and warehousing job

descriptions for hourly and salaried positions which resulted in the

increased inflow of branch traffic from an average of 10 applicants a day

to 25 applicants a day; creating an enhanced talent pipeline to present to

clients.

( Prepared and distributed payroll to 20+ employees on a weekly basis.

( Coordinated and delivered employee integration/on boarding and

strengthen employee relations with newly hired employees.

VERIZON WIRELESS, Gainesville, GA

2006 - 2007

Sales Representative

Accountable for utilizing advanced business selling techniques to

increase subscriber growth, data penetration and revenue targets as well

as ensuring high quality customer relations and retention within store

operations. To achieve this I maintained frequent and personal contact

with existing customers to build strong relationships and referral

opportunities for individual, group and small business sales.

ACCOMPLISHMENTS

( Achieved 120% quota on newly acquired and existing services related to

wireless voice/data/broadband products and services during tenure; through

exceptional customer service.

( Generated $200 - $400 hundred in small business sales monthly; leading

my predecessors.

( Participated proactively in all quarterly and annually Verizon Wireless

web based and in person trainings.

AT&T MOBILITY, Atlanta, GA

2006

Corporate Account Executive I-- College Hire Business Sales Leadership

Development Program

Top-Notch comprehensive leadership development college-hire program

designed by AT&T Inc. that is concentrated on cultivating technical,

analytical, sales, executive presentation, leadership, and professional

skills.

ACCOMPLISHMENTS

( Maximized the value of integrated wireless products and services to

clients through careful analysis of sales data and identified vertical line

of businesses with a necessity for tailored wireless solutions; where

significant gains could be achieved.

( Negotiated, managed, and optimized new and existing revenue with

approximately 7 mid-levels to large Fortune 500 accounts; Generated

approximately $35,000 thousand in sales.

( Mentored new hires on company technical systems, sales skills,

applications, and techniques.

EDUCATION & AFFILIATIONS

Troy University, Troy, AL

Master of Science, Human Resource Management

Graduated - June 2010

Cumulative GPA: 3.7/4.0

Delta Mu Delta Business Honor Society - Zeta Omicron Chapter--

Induction May 2010

Auburn University Montgomery, Montgomery, AL

Bachelor of Science, Business Administration, Marketing

Graduated - December 2005

WorldAtWork (Compensation & Benefits) Member 2010

Society for Human Resource Management (SHRM) - National 2008 - 2010 &

Atlanta Chapter 2008 - Current

Volunteer - SHRM - Atlanta Mayor's Youth Program 2008 - Current

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