Manager Management
Resume:
Darlene M. LaBuda
*** ******** *** *Cell:
Sarasota, FL abgwwo@r.postjobfree.com Home:(317)770-
3751
Executive Summary: With my advanced education and ten (10+) years of
solid Telecommunications Management experience, I have been in positions of
increasing responsibility over the span of my career. Technically, I have
been in test engineer positions as well as a systems engineer. I have
collected business requirements and documented them for review of my peers
as well as high level executives. As my career began to evolve, I started
managing people in technical roles, program managing complex projects,
including customer networks, infrastructure network both circuit switched
and VoIP, and systems integrations projects. Recently, I have been learning
the process of documentation management by becoming a SharePoint Developer
and documentation manager. Some additional highlights of my career: Staff
Support directly supporting four (4) Verizon Executives, Video Network
Engineering, Network Planning, Strategic Vendor Management, Quality
Assurance, Budget Coordinator, New Technology Deployment Manager, NOC
Manager, and Network Management Center Manager. Additionally, I will
complete my MBA this semester to be included with my M.S. in Technology
Management. I am also signed up for my PMP Certification Bootcamp at the
end of August.
Education:
Masters of Business Administration (MBA) - University of Maryland
University College, Candidate Summer 2011
Masters of Science -Technology Management, UMUC, March 2007
Masters Certificate - Strategic Management of Technology and Innovation,
UMUC, June 2006
Bachelor of Science - Computer Science, Governor's State University,
December 1997
Professional Affiliations:
Society of Women Engineers (SWE) since 2006
Professional Experience
Engineering Manager
*Frontier Communications: July 1, 2010 - May 11
19845 N. Hwy 31
Westfield, IN 46072
. *Verizon Western States sold to Frontier. Official acquisition date
was 7/1.
. *There has been no break in employment or service
. OSS System planning for Frontier acquisition of Verizon West Region.
Tracking and managing Vendor Product Change Notices (PCNs)
. Successfully developed SharePoint sites to manage Technology and
Engineering documents for key projects within the organization
Verizon Communications: February 2000 - June 30, 2010
1 Verizon Way, Basking Ridge NJ 07920
***Held positions with increasing responsibility:
Network Planning/ Engineering Manager
. Managed 8 Employees
. Interviewed and processed new candidates
. Performed mentoring/coaching of my team. Wrote appraisals and designated
individual end of year merit and bonus monetary awards.
. Successfully initiated requirements gathering for Operations Support
Systems (OSS) planning for MCI/Verizon Convergence. Responsible for
Planning of OSS systems for a converged Long Distance Network.
. Successfully implemented and rolled out Video Network Inventory System to
300+ end users
. Performed Strategic Vendor Relations for Video Network Planning with
Motorola, Scientific Atlanta, and other various turf vendors employed by
the Verizon Corporation.
. Worked with Corporate Sourcing on RFPs and SOWs, making sure vendors
followed process and delivered requirements on schedule.
. Developed Video Engineering Department and managed engineering job
prioritization (In one year, processed nearly 500 engineering jobs and a
budget of $15.5M
. Scheduled Quality Assurance Audits between internal organizations and
external vendors
. Ensured QA violations are corrected by the vendor
. Implemented and made important improvements to the Change Control Process
for overall Verizon Video Organization
Verizon Global Networks, Inc.
1320 N. Courthouse Rd., Arlington, VA 22201
Manager - Engineering
. Managed Long Distance Voice Program and led a team of 5 project managers
. Responsible for the management of projects with multi-million dollar
budgets, including such projects as multiple simultaneous soft switch
installations, soft switch and TDM switch growth jobs, switch upgrades,
intelligent network platform replacements, and large partner carrier
connectivity projects for cost reduction purposes.
. Established dates, managed overall timelines, schedules and
implementations
. Managed escalations and communicated timelines to the Verizon Senior
Leadership Team
. Provided regular status updates, Power Point presentations, frequently
used data in Excel
. Performed management function of hiring as well as team member
appraisals, and coaching Recognized as a Subject Matter Expert for the
Long Distance Network & Voice Services as well as switch billing systems
Manager - Network Operations
. Led a team of 16 specialized management employees which supported a
24x7x365 Network Management Operations Center and Network Management
Metrics Team
. Performed management functions of hiring, team member appraisals, team
award distributions and performance improvement coaching when needed
. Responsibilities also included implementing special projects and complex
project management of service migrations for Calling Card and Operator
Services, and complex project management of enterprise customer
implementations, and overseeing switching product upgrades.
. Became familiar with call center and intelligent network services, as
well as partner carrier agreements.
. Developed cross-functional teams across Verizon districts, as well as
interfacing with external partners such as Verizon Consumer and Enterprise
Sales Channels, Verizon Wireless, AT&T, Sprint, and MCI/WorldCom.
. Managed Verizon Long Distance Calling Card, SmartTouch , and Operator
Services platforms.
. Scheduled activities of 2 application test labs
. Supported Configuration and Release Management Team
. References: Available upon request
Contact this candidate