Experience Profile:

. ** years of experience in Hardware and Software Management with good

analyst skills on Windows and some knowledge in Linux/ Unix Servers

. 6 years of intense experience with Back-office and Trading-Floor

Support

. Participated in datacenter roll-outs, systems assessments, and

installations of data center equipment throughout United States,

Puerto Rico and Saint Tomas.

. Familiar with VM-Ware Technology and Web Filters such as SurfControl,

Websense & Cyberoam

. Performed Administrator tasks on Windows Servers and Active Directory

. Expert in patching servers & workstations via Windows Server Update

Services WSUS and Lumension PatchLink

. Expert in Creation and deployment of Windows workstation images via

Symantec Ghost 8 & 11, Acronis True Image Server, Management and

creation of images via VMware VSphere

. Ability to communicate and interact effectively, with clients and co-

workers

. Self-starter, hard working and a consistent performer with the ability

to work both as a team member and independently

. Fully Bilingual in English and Spanish

. Experience in customizing computer systems enhancing/upgrading

existing system

Technical Competency:

Server/App Mgmt VMware ThinApp, McAfee ePolicy Orchestrator 4.0, (SCM

Appliance) McAfee Secure Internet Gateway V4.5, Symantec

Endpoint Protection, SurfControl Web Filter, Legato

Networker 7.4, Symantec's Backup Exec, (MX-200) Borderware

7.1 Security Platform (Email Firewall), Lumension

PatchLink, Win Install, Symantec Ghost, Cisco MDS 9000

Fiber Manager, Acronis True Image Server, PowerGUI,

Veritas, Pc Anywhere, McAfee Enterprise 8.5i, Symantec

Corporate Ed., IBM iSeries Access (AS400)

Technical Support Interwoven DeskSite, Swift Alliance Workstation, Tax

Wise, NetPos, Help Desk Pilot, Parature & BMC Service

Express help desk ticketing systems, Bloomberg, Reuters, MS

Visual NET, Oracle and SAP Business Objects known as

Crystal Reports

Software MS Office Professional Edition, MS Visio, MS Publisher, MS

Project, MS Front Page, Dream Weaver, Photoshop, Flash

Languages Delphi 6 (Visual Pascal) C, C++, HTML, Assembly

Design and Structure Category 3 & 6 Cabling and Network Configurations,

Wireless Access points including Cisco Aironet 1100 series,

Cisco IP Phone configurations. Wireless Encryptions,

Protective EAP (PEAP), WEP, WAP

Printer Knowledge Installation and configuration of HP, Xerox and Dell

laser printers. Network printer configurations, Maintenance

kit installation's including rolls and fuser

Server Knowledge ESXi5, Vmware Vsphere5, VMware View Admin, Composer and

Connection Server Installations, Citrix Presentation

Server, Exchange 2003 & 2007, DNS configuration and

troubleshooting for different zones on windows server,

Active Directory setup, account polices, mail setup,

patching, TCP/IP configurations, Blackberry server

configurations (Bes)

O/S MS DOS, Win NT/2000/XP/Vista/7, Server: Windows 2003/2008

Standard and Enterprise, UNIX, Linux, AS400

Education:

. B.S. (Computer Science), With minor in Networking Interamerican

University of Bayam n

Professional Experience:

Freelancer July 2007 - Present

Role - Consultant

As a freelancer I have been able to migrate and support a wide range of

small business including Small Hospitals, Doctors Offices, Law Firms, Tax

offices, retail stores and other with their IT needs. Recently I have been

highly involved migrating windows 03 servers into windows server 08, Hyper

V Implementation, Firewall Installations, Internet filters and a wide range

of upgrades.

Some of the bigger corporations that I have I have assisted:

Thomson Reuters

Responsibilities Managed:

. Serviced their offices in NY, NJ, Boston MA, Hartland WI &

Milwaukee WI. They had to restructure their data centers in some

cases because the lease was due, in other cases some of their data

centers did not have enough power for growth.

. Phase 1 Assessment of their data centers. Phase 2 contact

departments that would manage the systems for planning of

deployment. Phase 3 Relocation of equipment

Goodwin Procter LLC

Responsibilities Managed:

. Assisted the law firm in a large scale image deployment from

windows XP SP1 to Windows XP SP2, Imaged over 1200 workstations and

installed over 1000 Cisco Phones

Environment: Windows XP SP1/XP SP2, Symantec Ghost

JTSA - The Jewish Theological Seminary

Responsibilities Managed:

. Assisted the college on Installation of Exchange 2007 and

Application push of MS Office 2007, Exported Mozilla Thunderbird

email's to PST and Imported the files to Outlook 2007

Environment: Exchange 2007, Lumension PatchLink, MS Office 2007,

Mozilla

SmartSource Inc

Responsibilities Managed:

. Wal-Mart site survey: Inventory of Computers, peripherals & POS system

. Wal-Mart Cell Phone Kiosk deployment.

. HSBC Bank Merge with First Niagara

. Installations of POS Systems

KPMG January 2013 - April

2013

Role - Offshore Windows Engineering\Systems Administrator

Responsibilities Managed:

. Provide all levels of support to: there Offshore business side

. VMView Administrator and Citrix Desktop Director Administrator

. Provide, VPN and Citrix support and access to their offshore offices

. Monitor Remedy Ticketing system

. RSA Administrator

Environment: Support the Offshore part of the business. Overnight systems

Engineer supporting there External Helpdesk \ Users that are located

outside of the United States. Manage their Hybrid VDI solutions (VMWare

View 3 and 5 I would also support their new hybrid VDI infrastructure with

Citrix Desktop Manager)

Natixis (Corporate and Investment Bank) August 2010 -

January 2013

Role - Desktop Specialist /Systems Administrator

Responsibilities Managed:

. Provided all levels of support to: Enterprise Apps, Back office users

and direct contact for the trade floor support

. Unix: Created user accounts, Unlock accounts, create DFS links,

Password resets, restore archived Files

. Installed/configured market data apps (Bloomberg, Thompson Reuters,

Reuters 3000 Xtra, Fidessa, Murex, and other market data applications)

. Mass migration into VDI (Virtual Desktop Interface), VM View Client,

VM view Server. Created Departmental Images and management of Image

pools

. Creation of VMware ThinApps

. Provided desktop support to client applications

. Interacted with various IT teams including Network Security, Unix

Support, Wintel and the Database Admins.

. RSA Administrator

. Performed Citrix, VPN and Blackberry, IPad, IPhone and Android support

. Worked with various vendors and internal IT groups to escalate and

resolve new issues

. Served as coordinator on IMAC projects such as decommissioning of

equipment and floor restructuring (IE: site surveys and tracking of

asset tags)

. Maintained users accounts and home directories on AD servers

. Created, assigned, updated and resolved helpdesk tickets in BMC

Service Desk Express

. Responsible for building, deploying new computers, laptops and Wyse

Terminals.

. Basic usage of Altiris, WSUS and PowerShell application push.

. Added users to the SWIFT .ini for printing purposes

. Set SQL Databases for the VDI Environment

. Worked with users setting up ODBC and SQL drivers for multiple

databases.

Environment: Supported over 1,300 employees in United States, Brazil and

Latin America (Head Office

located in Paris with over 23,000 employees) Worked with team of 3 in

the creation\ deployment of the VDI infrastructure. Worked with team of 5

via Help Desk Format. Creation of VMware's Thin Apps. Basic Power Shell

scripting Knowledge. I had some windows Engineering responsibilities due to

Head Office taking over and previous windows engineer's left the company.

Some of the responsibilities included administering the VMWare Windows 7

Farm, Patching, Print Servers, Creation and granted access to Unix

accounts.

Epicor / CRS Retail Division October 2009 - July 2010

Role - Support Analyst

Responsibilities Managed:

. Provided Telephone support via "Help Desk" format to store POS systems

for Aeropostal, Coach, Claire's, Carters, Ecko and many other stores

. As a Team Lead and point of escalation for software and hardware

issues

. Maintained users accounts and home directories on AD servers

. Created, assigned, updated and resolved helpdesk tickets in Epicor

Ticketing System

. Guided users on hardware connections and setups. Remote

configuration's and monitoring there WAN

. Accessed and maintained licensing information to comply with software

licensing agreements and constraints

. Directly communicated with Software Programmers to solve customer's

situations

. VMware environment with over 40 virtual Boxes with VPN connections to

stores

Environment: Active Directory Server, WAN, VPN, VMware, Citrix, Altiris,

Windows Server Update Services WSUS, BMC Service Desk Express

Intesa Sanpaolo S.p.A July 2007 - August 2009

Role - Desktop Specialist /Systems Administrator

Responsibilities Managed:

. Worked with team in upgrading Exchange server 2003 to Exchange 2007

with integration of Cisco Unisys CallManager

. Provided all levels of support to: Enterprise Apps, Back office users

and direct contact for the trade floor support

. Installed and configured over 200 Cisco IP Phones 7900 Series

. Involved in deployment, maintenance and administrator of Lumension

PatchLink

. Involved in deployment, maintenance and administrator of McAfee

ePolicy Orchestrator 4.0, (SCM Appliance) McAfee Secure Internet

Gateway V4.5, (MX-200) (Borderware 7.1 Security Platform (Email

Firewall))

. Responsible for e-mail system and internet Information services,

meeting employee and customer needs 24/7

. Assist in rollout and configuration of Cisco IP phones and Polycom

video conferencing units

. Creating users and Policies, Performing Activations, Resetting device

passwords, Generating encryption keys on Blackberry Enterprise Server

4.5

. Administering Windows Servers (Active Directory), Microsoft

Workstations, Network/security devices

. Creation and deployment of Windows base images using Symantec Ghost 11

. Directly contacted for the Trade Floor: installations and

troubleshooting of Thomson Reuters, Bloomberg & other market data

applications

. Updated versions of SWIFT at the server level and deployed the updates

into the workstations

Environment: Supported over 200 employees (Head Office located in Italy

with over 44,000 employees) Active Directory, Exchange,

Lumension PatchLink, Citrix, McAfee ePolicy Orchestrator 4.0,

(SCM Appliance) McAfee Secure Internet Gateway V4.5, (MX-200)

(Borderware 7.1 Security Platform (Email Firewall), Cisco Unisys

CallManager, Windows Servers

Pontifical Catholic University of Puerto Rico May 2006 -

August 2007

Role - Systems Engineer

Responsibilities Managed:

. Worked Closely with the Director of Title V (Federal Program bringing

technology into Universities) with budget plans, technology,

deployment phase and use of technology

. Administered Windows Servers (Active Directory), Microsoft

Workstations, Network/security devices

. Created and deployed Windows base images using Acronis true Image

Server

. Installed configured and administered (SCM Appliance) McAfee Secure

Internet Gateway

. Designed and build 6 computer labs, Including 16 Smart Board Systems &

all in one network printers

. Performed all levels of hardware and software Systems support for 600

Workstations and 40 printers

. Created blue prints for computer labs, wired and wireless networks.

. Worked on Symantec Back Up Exec to schedule daily, weekly and weekend

back up jobs

. Responsible for configuring and fixing network and local printers (HP,

Canon, Xerox)

Environment: Active Directory, Symantec Back Up Exec, McAfee Secure

Internet Gateway, SCM Appliance, Windows Servers

Kryonyx Corp November 2002 - April

2006

Role - Senior Field Engineer, Telephone & Network Technician

Responsibilities Managed:

. Performed Administrator task on Windows Servers (Active Directory),

Microsoft Workstations and network security devices in business such

as, Mortgage houses, Engineers, Doctors, Lawyers and other medium size

companies

. Provided Trader Floor Support and Printing Support for UBS Banking and

Financial services.

. Exchanged 2000 and Exchange 2003 administration, Symantec Back Up Exec

Administration

. Brought services to Centennial BluZone Wireless installations in

Borders, Star Bucks, airports and other public areas

. Used Cisco Aironet Series

. Performed hands-on administration, monitoring and troubleshooting of

local area network(LAN) / Wide Area Network (WAN)

. Accessed and maintained licensing information to comply with software

licensing agreements and constraints

. Traveled the island Performing all levels of hardware and software

Systems support

. Upgraded servers and workstations memory and configuration of VPN

networks

. Experienced with hardware such as scanners, printers, projection

systems, storage arrays and networking equipment

Environment: Windows Servers (Active Directory), Exchange, Symantec Back Up

Exec, LAN/WAN, VPN, Cisco Aironet Series, Printer Tech.

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